[go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v50y2015icp204-212.html
   My bibliography  Save this article

Human resources in tourism: Still waiting for change? – A 2015 reprise

Author

Listed:
  • Baum, Tom
Abstract
Seemingly intransigent human resource issues remain at the forefront of global tourism's challenges. Some of the key issues were identified in Baum's (2007) reflections on this topic. In light of the significant change that has impacted on tourism and employment in the intervening years, this conceptual paper provides an assessment of the current status of the issues that Baum identified in 2007 and identifies a range of emerging concerns that continue to shape the tourism workplace and workforce. The status of tourism work can be seen in terms of both continuity and change and the impact of these contrary forces is considered in reaching conclusions that highlight both the ongoing challenges for tourism and the evident progress that can be identified.

Suggested Citation

  • Baum, Tom, 2015. "Human resources in tourism: Still waiting for change? – A 2015 reprise," Tourism Management, Elsevier, vol. 50(C), pages 204-212.
    • Handle: RePEc:eee:touman:v:50:y:2015:i:c:p:204-212
    DOI: 10.1016/j.tourman.2015.02.001
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517715000370
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2015.02.001?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Francesco Pastore, 2015. "The Youth Experience Gap," SpringerBriefs in Economics, Springer, edition 127, number 978-3-319-10196-5, June.
    2. John T. Addison, 2020. "The consequences of trade union power erosion," IZA World of Labor, Institute of Labor Economics (IZA), pages 1-68, February.
    3. Caitriona Curley & Tony Royle, 2013. "The degradation of work and the end of the skilled emotion worker at Aer Lingus: is it all trolley dollies now?," Work, Employment & Society, British Sociological Association, vol. 27(1), pages 105-121, February.
    4. Chris Warhurst & Dennis Nickson, 2007. "Employee experience of aesthetic labour in retail and hospitality," Work, Employment & Society, British Sociological Association, vol. 21(1), pages 103-120, March.
    5. Peter John Sandiford & Diane Seymour, 2013. "Serving and consuming: drink, work and leisure in public houses," Work, Employment & Society, British Sociological Association, vol. 27(1), pages 122-137, February.
    6. Baum, Tom, 2012. "Working the skies: Changing representations of gendered work in the airline industry, 1930–2011," Tourism Management, Elsevier, vol. 33(5), pages 1185-1194.
    7. Caroline Lloyd & Jonathan Payne, 2013. "Changing job roles in the Norwegian and UK fitness industry: in search of national institutional effects," Work, Employment & Society, British Sociological Association, vol. 27(1), pages 3-20, February.
    8. Dickson, Marcus W. & Castaño, Nathalie & Magomaeva, Asiyat & Den Hartog, Deanne N., 2012. "Conceptualizing leadership across cultures," Journal of World Business, Elsevier, vol. 47(4), pages 483-492.
    9. Alberto Vanolo, 2014. "Smartmentality: The Smart City as Disciplinary Strategy," Urban Studies, Urban Studies Journal Limited, vol. 51(5), pages 883-898, April.
    10. Baum, Tom., 2013. "International perspectives on women and work in hotels, catering and tourism," ILO Working Papers 994797583402676, International Labour Organization.
    11. repec:iza:izawol:journl:y:2014:p:68 is not listed on IDEAS
    12. Xiang, Zheng & Magnini, Vincent P. & Fesenmaier, Daniel R., 2015. "Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet," Journal of Retailing and Consumer Services, Elsevier, vol. 22(C), pages 244-249.
    13. Kirstie Ball & Ana Canhoto & Elizabeth Daniel & Sally Dibb & Maureen Meadows & Keith Spiller, 2014. "Working on the edge: remediation work in the UK travel sector," Work, Employment & Society, British Sociological Association, vol. 28(2), pages 305-322, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alecxandrina Deaconu & Elena Mădălina Dedu & Ramona Ștefania Igreț & Cătălina Radu, 2018. "The Use of Information and Communications Technology in Vocational Education and Training—Premise of Sustainability," Sustainability, MDPI, vol. 10(5), pages 1-18, May.
    2. Elbaz, Ahmed Mohamed & Haddoud, Mohamed Yacine & Onjewu, Adah-Kole Emmanuel & Abdelhamied, Hany Hosny Sayed, 2019. "Grievance handling in Egyptian hotels and travel agencies," Annals of Tourism Research, Elsevier, vol. 76(C), pages 214-225.
    3. Laura Cismaru & Ray Iunius, 2019. "Bridging the Generational Gap in the Hospitality Industry: Reverse Mentoring—An Innovative Talent Management Practice for Present and Future Generations of Employees," Sustainability, MDPI, vol. 12(1), pages 1-38, December.
    4. Barbara Pavlakovic & Eva Jereb, 2020. "Human Resources in Industrial Tourism," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 51-65.
    5. Valentine Calinaud & Jithendran Kokkranikal & Maria Gebbels, 2021. "Career Advancement for Women in the British Hospitality Industry: The Enabling Factors," Work, Employment & Society, British Sociological Association, vol. 35(4), pages 677-695, August.
    6. Houge Mackenzie, Susan & Raymond, Eliza, 2020. "A conceptual model of adventure tour guide well-being," Annals of Tourism Research, Elsevier, vol. 84(C).
    7. Marjetka Rangus & Srðan Miloševic & Iva Škrbic & Bojana Radenkovic-Šošic & Jože Hocevar & Mladen Kneževic, 2020. "Professional and Organisational Commitment in the Hospitality Sector," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(2), pages 179-191.
    8. Lugosi, Peter & Ndiuini, Ann, 2022. "Migrant mobility and value creation in hospitality labour," Annals of Tourism Research, Elsevier, vol. 95(C).
    9. Reine A. TFAILY, 2018. "The Peculiarities Of Human Resources In The Tourism Industry," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 8(2), pages 31-41, June.
    10. Barbara Pavlakoviè & Eva Jereb, 2020. "Human Resources in Industrial Tourism," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 51-65.
    11. Behzad MOHAMMADIAN & Corina MARINESCU, 2023. "Gamification Effectiveness In Tourism Industry: Evidence From Human Resource Process Tracing," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 17(1), pages 664-677, November.
    12. Robinson, Richard N.S. & Baum, Tom & Golubovskaya, Maria & Solnet, David J. & Callan, Victor, 2019. "Applying endosymbiosis theory: Tourism and its young workers," Annals of Tourism Research, Elsevier, vol. 78(C), pages 1-1.
    13. Marjetka Rangus & Srðan Miloševiæ & Iva Škrbiæ & Bojana Radenkoviæ-Šošiæ & Jože Hoèevar & Mladen Kneževiæ, 2020. "Professional and Organisational Commitment in the Hospitality Sector," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(2), pages 179-191.
    14. Reynolds, Amy C. & Pabel, Anja & Ferguson, Sally A. & Naweed, Anjum, 2021. "Causes and consequences of sleep loss and fatigue: The worker perspective in the coral reef tourism industry," Annals of Tourism Research, Elsevier, vol. 88(C).
    15. Daniel Dorta-Afonso & Manuel González-de-la-Rosa & Francisco J. García-Rodríguez & Laura Romero-Domínguez, 2021. "Effects of High-Performance Work Systems (HPWS) on Hospitality Employees’ Outcomes through Their Organizational Commitment, Motivation, and Job Satisfaction," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
    16. Roque Helena Cristina & Ramos Madalena, 2019. "The importance of cultural training in the hospitality sector," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 9(2), pages 58-67, December.
    17. Orestis Papadopoulos & Gregoris Ioannou, 2023. "Working in hospitality and catering in Greece and the UK: Do trade union membership and collective bargaining still matter?," European Journal of Industrial Relations, , vol. 29(2), pages 105-122, June.
    18. Ivana Nacinovic Braje & Ivana Pavic & Danijela Ferjanic Hodak, 2020. "Employee-Related Indicators In The Non-Financial Reporting In Hospitality Industry," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 29(2), pages 559-578, december.
    19. Juan E. Núñez-Ríos & Jacqueline Y. Sánchez-García & Ricardo Tejeida-Padilla, 2020. "Human Capital Management in Tourism SMEs from a Cyber-Systemic Approach," Systemic Practice and Action Research, Springer, vol. 33(5), pages 527-559, October.
    20. Robinson, Danielle & MacDonald, Terri, 2019. "Tourism workforce development in the Kootenay-Rockies," Annals of Tourism Research, Elsevier, vol. 74(C), pages 204-207.
    21. Solnet, David & Robinson, Richard N.S. & Baum, Tom & Yan, Hongmin, 2022. "Tourism work, media & COVID-19: A changed narrative?," Annals of Tourism Research, Elsevier, vol. 97(C).
    22. Francisca Rosa Álamo-Vera & Lidia Hernández-López & José Luis Ballesteros-Rodríguez & Petra De Saá-Pérez, 2020. "Competence Development and Employability Expectations: A Gender Perspective of Mobility Programmes in Higher Education," Administrative Sciences, MDPI, vol. 10(3), pages 1-15, September.
    23. Alja Žigo & Janja Gabruc & Emil Juvan, 2017. "Employment Experience of Immigrant Workers in Tourism," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 10(2), pages 151-165.
    24. Adelaida Lillo-Bañuls & José M Casado-Díaz & Hipólito Simón, 2018. "Examining the determinants of job satisfaction among tourism workers," Tourism Economics, , vol. 24(8), pages 980-997, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Coletta, Claudio & Heaphy, Liam & Kitchin, Rob, 2017. "From the accidental to articulated smart city: The creation and work of ‘Smart Dublin’," SocArXiv 93ga5, Center for Open Science.
    2. Silvia Vannutelli & Sergio Scicchitano & Marco Biagetti, 2022. "Routine-biased technological change and wage inequality: do workers’ perceptions matter?," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 12(3), pages 409-450, September.
    3. Liu, Chih-Hsing & Dong, Tse-Ping & Vu, Ho Tran, 2023. "Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    4. Artz, Benjamin & Blanchflower, David G. & Bryson, Alex, 2022. "Unions increase job satisfaction in the United States," Journal of Economic Behavior & Organization, Elsevier, vol. 203(C), pages 173-188.
    5. Yongjun Tang & Qi Li & Fen Zhou & Mingjia Sun, 2024. "Does Clan Culture Promote Corporate Natural Resource Disclosure? Evidence from Chinese Natural Resource-Based Listed Companies," Journal of Business Ethics, Springer, vol. 192(1), pages 167-190, June.
    6. Shiwei Shen & Marios Sotiriadis & Qing Zhou, 2020. "Could Smart Tourists Be Sustainable and Responsible as Well? The Contribution of Social Networking Sites to Improving Their Sustainable and Responsible Behavior," Sustainability, MDPI, vol. 12(4), pages 1-21, February.
    7. Mirella Damiani & Fabrizio Pompei & Andrea Ricci, 2011. "Temporary job protection and productivity growth in EU economies," Quaderni del Dipartimento di Economia, Finanza e Statistica 87/2011, Università di Perugia, Dipartimento Economia.
    8. Francesco Devicienti & Paolo Naticchioni & Andrea Ricci, 2018. "Temporary Employment, Demand Volatility, and Unions: Firm-Level Evidence," ILR Review, Cornell University, ILR School, vol. 71(1), pages 174-207, January.
    9. Lacoste, Sylvie & Zidani, Kenza & Cuevas, Javier Marcos, 2022. "Lateral collaboration and boundary-spanning from a global leadership perspective: The case of global account managers," Journal of World Business, Elsevier, vol. 57(3).
    10. Marina Boykova & Irina Ilina & Mikhail Salazkin, 2016. "The Smart City Approach as a Response to Emerging Challenges for Urban Development," Foresight and STI Governance (Foresight-Russia till No. 3/2015), National Research University Higher School of Economics, vol. 10(3), pages 65-75.
    11. Francesco Pastore & Claudio Quintano & Antonella Rocca, 2020. "Stuck at a crossroads? The duration of the Italian school-to-work transition," International Journal of Manpower, Emerald Group Publishing Limited, vol. 42(3), pages 442-469, September.
    12. Raul Ramos, 2019. "Migration aspirations among youth in the Middle East and North Africa region," Journal of Geographical Systems, Springer, vol. 21(4), pages 487-507, December.
    13. Islam Shainima & Hari Pramono & Suliyanto Suliyanto & Setyanto Refius & Suroso Agus & Bahauddin Khalid Md. & Iftakhar Nayma, 2024. "Transformational Leadership in Indonesian Diversified-Cultural SME Sector: An Investigation of the Settlement Criteria of Job Performance," Studia Universitatis „Vasile Goldis” Arad – Economics Series, Sciendo, vol. 34(3), pages 79-107.
    14. Dunsch, Sophie, 2017. "Youth and gender-specific unemployment and Okun's law in Germany and Poland," Discussion Papers 397, European University Viadrina Frankfurt (Oder), Department of Business Administration and Economics.
    15. Mr. Jose L. Torres, 2020. "Youth Unemployment in Uruguay," IMF Working Papers 2020/281, International Monetary Fund.
    16. Yoo, Chul Woo & Goo, Jahyun & Huang, C. Derrick & Nam, Kichan & Woo, Mina, 2017. "Improving travel decision support satisfaction with smart tourism technologies: A framework of tourist elaboration likelihood and self-efficacy," Technological Forecasting and Social Change, Elsevier, vol. 123(C), pages 330-341.
    17. Floro Ernesto Caroleo & Francesco Pastore, 2018. "Overeducation at a Glance. Determinants and Wage Effects of the Educational Mismatch Based on AlmaLaurea Data," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 137(3), pages 999-1032, June.
    18. Smith, Whitney E. & de Jong, Anna & Cohen, Scott & Kimbu, Albert N., 2023. "‘Creamy and seductive’: Gender surveillance in flight attendant work," Annals of Tourism Research, Elsevier, vol. 98(C).
    19. Mazanec, Josef A., 2020. "Hidden theorizing in big data analytics: With a reference to tourism design research," Annals of Tourism Research, Elsevier, vol. 83(C).
    20. Angel Stoykov, 2023. "The Influence Of Social Media On Advertising Tourism Services (In The Example Of Bulgaria)," Business Management, D. A. Tsenov Academy of Economics, Svishtov, Bulgaria, issue 1 Year 20, pages 64-80.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:50:y:2015:i:c:p:204-212. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.