[go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v36y2014icp94-100.html
   My bibliography  Save this article

Exploring the impacts of employee advocacy on job satisfaction and organizational commitment: Case of Taiwanese airlines

Author

Listed:
  • Yeh, Ying-Pin
Abstract
The accessibility of information through the Internet has enables flight attendants to become more informed, as well as developing more control of their own affairs. Employee advocacy is related to the transparency of airlines' employment offers and the airlines' willingness to do what is best for their employees. After reviewing the relevant literature, this study focuses on how employee advocacy is influenced by the way employees are treated by their airlines. We explored strategies that airline administrations apply to employee advocacy, developed a research setting, analyzed the factors involved, and developed a casual model of the antecedents and consequences of employee advocacy. We formulated 5 hypotheses. Data were collected, using a questionnaire survey of flight attendants in Taiwanese airlines. All hypotheses were verified with data from a sample of the respondents, by using a structural equation model. Our results indicated that employee advocacy is positively related to flight attendants' job satisfaction and commitment to the organization. Organizational innovation, supervisor support, and employee empowerment are positively related to employee advocacy. Finally, this study concludes by discussing managerial implications and providing suggestions for future research.

Suggested Citation

  • Yeh, Ying-Pin, 2014. "Exploring the impacts of employee advocacy on job satisfaction and organizational commitment: Case of Taiwanese airlines," Journal of Air Transport Management, Elsevier, vol. 36(C), pages 94-100.
    • Handle: RePEc:eee:jaitra:v:36:y:2014:i:c:p:94-100
    DOI: 10.1016/j.jairtraman.2014.01.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699714000039
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jairtraman.2014.01.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Chen, Ching-Fu, 2006. "Job satisfaction, organizational commitment, and flight attendants’ turnover intentions: A note," Journal of Air Transport Management, Elsevier, vol. 12(5), pages 274-276.
    2. Lynn M. Shore & Jacqueline A-M. Coyle-Shapiro & Xiao-Ping Chen & Lois E. Tetrick, 2009. "Social Exchange in Work Settings: Content, Process, and Mixed Models," Management and Organization Review, The International Association for Chinese Management Research, vol. 5(3), pages 289-302, November.
    3. Pitt, Leyland F. & Foreman, Susan K., 1999. "Internal Marketing Role in Organizations: A Transaction Cost Perspective," Journal of Business Research, Elsevier, vol. 44(1), pages 25-36, January.
    4. Ed Snape & Tom Redman, 2010. "HRM Practices, Organizational Citizenship Behaviour, and Performance: A Multi‐Level Analysis," Journal of Management Studies, Wiley Blackwell, vol. 47(7), pages 1219-1247, November.
    5. Huhtala, Hannele & Parzefall, Marjo-Riitta, 2007. "A Review of employee well-being and innovativeness: an opportunity for mutual benefit," LSE Research Online Documents on Economics 49873, London School of Economics and Political Science, LSE Library.
    6. Santos-Vijande, María Leticia & López-Sánchez, José Ángel & González-Mieres, Celina, 2012. "Organizational learning, innovation, and performance in KIBS," Journal of Management & Organization, Cambridge University Press, vol. 18(6), pages 870-904, November.
    7. Shore, Lynn M. & Coyle-Shapiro, Jacqueline A-M. & Chen, Xiao-Ping & Tetrick, Lois E., 2009. "Social Exchange in Work Settings: Content, Process, and Mixed Models," Management and Organization Review, Cambridge University Press, vol. 5(03), pages 289-302, November.
    8. Alina Ileana Petrescu & Rob Simmons, 2008. "Human resource management practices and workers' job satisfaction," International Journal of Manpower, Emerald Group Publishing Limited, vol. 29(7), pages 651-667, November.
    9. Clarke, Marilyn Alexandra & Hill, Sally Rao, 2012. "Promoting employee wellbeing and quality service outcomes: The role of HRM practices," Journal of Management & Organization, Cambridge University Press, vol. 18(5), pages 702-713, September.
    10. Chen, Ching-Fu & Kao, Ya-Ling, 2012. "Moderating effects of work engagement and job tenure on burnout–performance among flight attendants," Journal of Air Transport Management, Elsevier, vol. 25(C), pages 61-63.
    11. Lings, Ian N., 2004. "Internal market orientation: Construct and consequences," Journal of Business Research, Elsevier, vol. 57(4), pages 405-413, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Șupeală Doru, 2018. "Inspire to Hire and Win the War for Talents," Marketing – from Information to Decision Journal, Sciendo, vol. 1(2), pages 54-66, December.
    2. Francis Donkor, 2023. "Linking Leadership Styles to Employee Performance in the Public Sector Organizations in Ghana: The Role of Organizational Commitment," International Journal of Business and Management, Canadian Center of Science and Education, vol. 16(5), pages 1-43, February.
    3. Ilkhanizadeh, Shiva & Karatepe, Osman M., 2017. "An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior," Journal of Air Transport Management, Elsevier, vol. 59(C), pages 8-17.
    4. Sung, Yung-Kun & Hu, Hsin-Hui Sunny, 2021. "The impact of airline internal branding on work outcomes using job satisfaction as a mediator," Journal of Air Transport Management, Elsevier, vol. 94(C).
    5. Navimipour, Nima Jafari & Milani, Farnaz Sharifi & Hossenzadeh, Mehdi, 2018. "A model for examining the role of effective factors on the performance of organizations," Technology in Society, Elsevier, vol. 55(C), pages 166-174.
    6. Nejib Ben moussa, 2018. "The contribution of job satisfaction, organizational climate and employee commitment on management innovation in Tunisian SMEs: The effect of the post-revolution environment," Economics Bulletin, AccessEcon, vol. 38(4), pages 2167-2183.
    7. Francis Donkor & Zhou Dongmei & Isaac Sekyere, 2021. "The Mediating Effects of Organizational Commitment on Leadership Styles and Employee Performance in SOEs in Ghana: A Structural Equation Modeling Analysis," SAGE Open, , vol. 11(2), pages 21582440211, May.
    8. Ramazan Kaynak & Arzu Tuygun Toklu & Meral Elci & Ismail Tamer Toklu, 2016. "Effects of Occupational Health and Safety Practices on Organizational Commitment, Work Alienation, and Job Performance: Using the PLS-SEM Approach," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(5), pages 146-146, April.
    9. Karatepe, Osman M. & Talebzadeh, Niusha, 2016. "An empirical investigation of psychological capital among flight attendants," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 193-202.
    10. Vedant Singh, 2016. "Perceptions of emission reduction potential in air transport: a structural equation modeling approach," Environment Systems and Decisions, Springer, vol. 36(4), pages 377-403, December.
    11. Erkmen, Ezgi & Hancer, Murat, 2015. "Linking brand commitment and brand citizenship behaviors of airline employees: “The role of trustâ€," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 47-54.
    12. Vatankhah, Sanaz & Darvishi, Maryam, 2018. "An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 49-58.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Shao-Long Li & Fang Sun & Mingze Li, 2019. "Sustainable Human Resource Management Nurtures Change-Oriented Employees: Relationship between High-Commitment Work Systems and Employees’ Taking Charge Behaviors," Sustainability, MDPI, vol. 11(13), pages 1-15, June.
    2. Bård Kuvaas & Anders Dysvik & Robert Buch, 2014. "Antecedents and Employee Outcomes of Line Managers' Perceptions of Enabling HR Practices," Journal of Management Studies, Wiley Blackwell, vol. 51(6), pages 845-868, September.
    3. KonShik Kim, 2023. "The impact of job quality on organizational commitment and job satisfaction: The moderating role of socioeconomic status," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 44(3), pages 773-797, August.
    4. Gounaris, Spiros P., 2006. "Internal-market orientation and its measurement," Journal of Business Research, Elsevier, vol. 59(4), pages 432-448, April.
    5. Norasyikin Shaikh Ibrahim & Junaidah Hashim & Rozailin Abdul Rahman, 2018. "The Impact of Employer Branding and Career Growth on Talent Retention: The Mediating Role of Recruitment Practices in the Malaysian Public Sector," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(6), pages 1034-1053, June.
    6. Asante, Daniel & Tang, Chunyong & Asante, Eric Adom & Kwamega, Michael & Opoku-Danso, Alexander, 2023. "Leveraging perceived HPWS to improve service encounter quality in high-contact service industries," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    7. Émilie Lapointe & Christian Vandenberghe, 2018. "Examination of the Relationships Between Servant Leadership, Organizational Commitment, and Voice and Antisocial Behaviors," Journal of Business Ethics, Springer, vol. 148(1), pages 99-115, March.
    8. Barraud-Didier, Valérie & Henninger, Marie-Christine & El Akremi, Assâad, 2012. "The Relationship Between Members’ Trust and Participation in the Governance of Cooperatives: The Role of Organizational Commitment," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 15(1), pages 1-24, February.
    9. Azer Efendiev & Anna Gogoleva & Evgeniya Balabanova, 2014. "Social Exchange Concept As A Methodological Framework For Employment Relations Analysis," HSE Working papers WP BRP 18/MAN/2014, National Research University Higher School of Economics.
    10. Bat Batjargal & Michael Hitt & Anne Tsui & Jean-Luc Arregle & Justin Webb & Toyah Miller, 2013. "Institutional Polycentrism, Entrepreneurs' Social Networks, and New Venture Growth," Post-Print hal-02276709, HAL.
    11. Sungmin Kang & Younkue Na, 2021. "A Study on the Sustainable Structural Relations between Social Exchange Relationship Characteristics and Social Contagion Effect in Beauty-Related One-Person Media," Sustainability, MDPI, vol. 13(20), pages 1-17, October.
    12. Bat Batjargal, 2013. "Institutional Polycentrism, Entrepreneurs??? Social Networks, And New Venture Growth," William Davidson Institute Working Papers Series wp1060, William Davidson Institute at the University of Michigan.
    13. Dan S. Chiaburu & Subrata Chakrabarty & Jiexin Wang & Ning Li, 2015. "Organizational Support and Citizenship Behaviors: A Comparative Cross-Cultural Meta-Analysis," Management International Review, Springer, vol. 55(5), pages 707-736, October.
    14. Yvonne Brunetto & Matthew J. Xerri & Silvia Nelson & Benjamin Farr-Wharton, 2016. "The Role Of Informal And Formal Networks: How Professionals Can Be Innovative In A Constrained Fiscal Environment," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(03), pages 1-27, April.
    15. Ipek Kalemci Tuzun & Fatih Çetin & H. Nejat Basım, 2017. "Deviant employee behavior in the eyes of colleagues: the role of organizational support and self-efficacy," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 7(3), pages 389-405, December.
    16. Soheila Raeisi & Nur Suhaili Ramli & Meng Lingjie, 2020. "A Systematic Review of the Influence of Internal Marketing on Service Innovation," JRFM, MDPI, vol. 13(9), pages 1-24, September.
    17. Xinhui Jiang & Chao Chen & Kan Shi, 2013. "Favor in exchange for trust? The role of subordinates’ attribution of supervisory favors," Asia Pacific Journal of Management, Springer, vol. 30(2), pages 513-536, June.
    18. Ghulam Ali Arain & Zeeshan Ahmed Bhatti & Naeem Ashraf & Yu-Hui Fang, 2020. "Top-Down Knowledge Hiding in Organizations: An Empirical Study of the Consequences of Supervisor Knowledge Hiding Among Local and Foreign Workers in the Middle East," Journal of Business Ethics, Springer, vol. 164(3), pages 611-625, July.
    19. Alexandre dos Santos Cerqueira & Emerson Wagner Mainardes, 2018. "Internal-market orientation and job satisfaction in the public sector: a case study of fire inspectors in Brazil," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 15(2), pages 143-160, June.
    20. Talukder, Sazzad & Barner-Rasmussen, Wilhelm, 2024. "Exploring the language choice dilemma of international small firms: A social exchange perspective on English-only versus multilingualism," International Business Review, Elsevier, vol. 33(3).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:36:y:2014:i:c:p:94-100. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.