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Human resource management practices and organizational performance. The mediator role of immaterial satisfaction in Italian Social Cooperatives

Author

Listed:
  • Silvia Sacchetti

    (University of Stirling)

  • Ermanno C. Tortia

    (University of Trento)

  • Francisco J. L�pez Arceiz

    (Faculty of Economics and Business Studies, Universidad de Zaragoza)

Abstract
The paper deals with the mediating role of immaterial satisfaction between substantive human resources (HR) features and organizational performance. We address this relationship in the Italian social service sector using a survey dataset that includes 4134 workers and 320 not-for-profit social cooperatives. The obtained results show that human resource management (HRM) practices influence immaterial satisfaction and, satisfaction positively impacts on firm performance. However, the impact of the different HRM practices is not the same. In this sense, worker involvement and workload pressure have a positive impact on firm performance; but task autonomy or collaborative teamwork do not have impact on organizational performance.

Suggested Citation

  • Silvia Sacchetti & Ermanno C. Tortia & Francisco J. L�pez Arceiz, 2016. "Human resource management practices and organizational performance. The mediator role of immaterial satisfaction in Italian Social Cooperatives," Documentos de Trabajo dt2016-02, Facultad de Ciencias Económicas y Empresariales, Universidad de Zaragoza.
    • Handle: RePEc:zar:wpaper:dt2016-02
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    References listed on IDEAS

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    Cited by:

    1. Pilar Bernal & Juan P. Maicas & Pilar Vargas, 2016. "Exploration, exploitation and innovation performance: Disentangling environmental dynamism," Documentos de Trabajo dt2016-03, Facultad de Ciencias Económicas y Empresariales, Universidad de Zaragoza.
    2. Francisco J. López-Arceiz & Ana J. Bellostas & Pilar Rivera, 2018. "Twenty Years of Research on the Relationship Between Economic and Social Performance: A Meta-analysis Approach," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 140(2), pages 453-484, November.
    3. Ra�l Serrano & Isabel Acero-Fraile & Natalia Dejo-Oricain, 2017. "Collaborative networks and export intensity in family firms: a quantile regression approach," Documentos de Trabajo dt2017-04, Facultad de Ciencias Económicas y Empresariales, Universidad de Zaragoza.

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    More about this item

    Keywords

    Immaterial satisfaction; workload pressure; autonomy; involvement; teamwork; firm performance.;
    All these keywords.

    JEL classification:

    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • J81 - Labor and Demographic Economics - - Labor Standards - - - Working Conditions
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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