[go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v33y2012i2p351-360.html
   My bibliography  Save this article

Perceptions of workplace bullying in the New Zealand travel industry: Prevalence and management strategies

Author

Listed:
  • Bentley, Tim A.
  • Catley, Bevan
  • Cooper-Thomas, Helena
  • Gardner, Dianne
  • O’Driscoll, Michael P.
  • Dale, Alison
  • Trenberth, Linda
Abstract
Workplace bullying is a major cause of stress and psychological harm for employees and a costly problem for organisations. Within the travel industry, little is known about the extent and nature of the workplace bullying problem. This paper reports on findings from a survey of 332 New Zealand travel industry staff and managers. The finding that more than one-in-ten respondents experienced bullying in the workplace indicates a significant problem for the sector. In comparison to those who had not experienced bullying, targets of bullying reported lower levels of constructive leadership, colleague support, and supervisor support, and lower self-rated performance. Targets also reported higher levels of stress, lower levels of emotional wellbeing, higher absenteeism, and a higher intention to leave the organisation. Organisational responses to bullying reported to be most effective were those that focused on improvements in communication and relationships. The paper discusses the importance of leadership in developing a bully-free culture within organisations.

Suggested Citation

  • Bentley, Tim A. & Catley, Bevan & Cooper-Thomas, Helena & Gardner, Dianne & O’Driscoll, Michael P. & Dale, Alison & Trenberth, Linda, 2012. "Perceptions of workplace bullying in the New Zealand travel industry: Prevalence and management strategies," Tourism Management, Elsevier, vol. 33(2), pages 351-360.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:2:p:351-360
    DOI: 10.1016/j.tourman.2011.04.004
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517711000987
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2011.04.004?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Helge Hoel & David Beale, 2006. "Workplace Bullying, Psychological Perspectives and Industrial Relations: Towards a Contextualized and Interdisciplinary Approach," British Journal of Industrial Relations, London School of Economics, vol. 44(2), pages 239-262, June.
    2. Pamela Lutgen‐Sandvik & Sarah J. Tracy & Jess K. Alberts, 2007. "Burned by Bullying in the American Workplace: Prevalence, Perception, Degree and Impact," Journal of Management Studies, Wiley Blackwell, vol. 44(6), pages 837-862, September.
    3. Ekvall, Göran & Arvonen, Jouko, 1991. "Change-centered leadership: An extension of the two-dimensional model," Scandinavian Journal of Management, Elsevier, vol. 7(1), pages 17-26.
    4. Branch, Sara & Ramsay, Sheryl & Barker, Michelle, 2007. "Managers in the firing line: Contributing factors to workplace bullying by staff – an interview study," Journal of Management & Organization, Cambridge University Press, vol. 13(3), pages 264-281, September.
    5. Harvey, Michael & Treadway, Darren & Heames, Joyce Thompson, 2006. "Bullying in global organizations: A reference point perspective," Journal of World Business, Elsevier, vol. 41(2), pages 190-202, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alexander, Matthew & MacLaren, Andrew & O’Gorman, Kevin & Taheri, Babak, 2012. "“He just didn’t seem to understand the banter”: Bullying or simply establishing social cohesion?," Tourism Management, Elsevier, vol. 33(5), pages 1245-1255.
    2. Meltem Idig-Camuroglu & Jale Minibas-Poussard, 2015. "Mobbing at banks: Moderating Effect of Negative Emotions on the Relationship between Mobbing and Turnover Intention," Post-Print hal-01615576, HAL.
    3. Mumel Damijan & Jan Sanja & Treven Sonja & Malc Domen, 2015. "Mobbing in Slovenia: Prevalence, Mobbing Victim Characteristics, and the Connection with Post-Traumatic Stress Disorder," Naše gospodarstvo/Our economy, Sciendo, vol. 61(1), pages 3-12, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Al-Karim Samnani, 2013. "The Early Stages of Workplace Bullying and How It Becomes Prolonged: The Role of Culture in Predicting Target Responses," Journal of Business Ethics, Springer, vol. 113(1), pages 119-132, March.
    2. Sharon Sam Mee Kwan & Michelle R Tuckey & Maureen F Dollard, 2020. "The Malaysian Workplace Bullying Index (MWBI): A new measure of workplace bullying in Eastern countries," PLOS ONE, Public Library of Science, vol. 15(1), pages 1-20, January.
    3. Wu, Chia-Huei & Liu, Jun & Kwong Kwan, Ho & Lee, Cynthia, 2016. "Why and when workplace ostracism inhibits organizational citizenship behaviors: an organizational identification perspective," LSE Research Online Documents on Economics 64006, London School of Economics and Political Science, LSE Library.
    4. Bettina West & Mary Foster & Avner Levin & Jocelyn Edmison & Daniela Robibero, 2014. "Cyberbullying at Work: In Search of Effective Guidance," Laws, MDPI, vol. 3(3), pages 1-20, August.
    5. Elizabeth Quinlan & Susan Robertson & Ann-Marie Urban & Isobel M Findlay & Beth Bilson, 2020. "Ameliorating Workplace Harassment among Direct Caregivers in Canada’s Healthcare System: A Theatre-Based Intervention," Work, Employment & Society, British Sociological Association, vol. 34(4), pages 626-643, August.
    6. Qiang Wang & Nathan A. Bowling & Qi-tao Tian & Gene M. Alarcon & Ho Kwong Kwan, 2018. "Workplace Harassment Intensity and Revenge: Mediation and Moderation Effects," Journal of Business Ethics, Springer, vol. 151(1), pages 213-234, August.
    7. Ambreen Anjum & Amina Muazzam & Farkhanda Manzoor & Anna Visvizi & Gary Pollock & Raheel Nawaz, 2019. "Measuring the Scale and Scope of Workplace Bullying: An Alternative Workplace Bullying Scale," Sustainability, MDPI, vol. 11(17), pages 1-11, August.
    8. Ioanna Giannoukou, 2023. "Personality Traits and Charismatic Leader: An Innovative Perspective on Leadership," Technium Business and Management, Technium Science, vol. 6(1), pages 105-125.
    9. Aithal, Sreeramana & Aithal, Shubhrajyotsna, 2019. "A New Attitude-Behaviour (AB) Theory for Organizational Leadership," MPRA Paper 95154, University Library of Munich, Germany.
    10. Christina Björklund & Therese Hellman & Irene Jensen & Cecilia Åkerblom & Elisabeth Björk Brämberg, 2019. "Workplace Bullying as Experienced by Managers and How They Cope: A Qualitative Study of Swedish Managers," IJERPH, MDPI, vol. 16(23), pages 1-15, November.
    11. Madsen, Mona Toft, 2001. "Leadership and Management Theories Revisited," Working Papers 2001-5, University of Aarhus, Aarhus School of Business, Department of Management.
    12. Jeremy D. Mackey & Jeremy R. Brees & Charn P. McAllister & Michelle L. Zorn & Mark J. Martinko & Paul Harvey, 2018. "Victim and Culprit? The Effects of Entitlement and Felt Accountability on Perceptions of Abusive Supervision and Perpetration of Workplace Bullying," Journal of Business Ethics, Springer, vol. 153(3), pages 659-673, December.
    13. Elizabeth Quinlan & Susan Robertson & Tracey Carr & Angie Gerrard, 2020. "Workplace Harassment Interventions and Labour Process Theory: A Critical Realist Synthesis of the Literature," Sociological Research Online, , vol. 25(1), pages 3-22, March.
    14. Nihel Chabrak & Russell Craig & Nabyla Daidj, 2016. "Financialization and the Employee Suicide Crisis at France Telecom," Journal of Business Ethics, Springer, vol. 139(3), pages 501-515, December.
    15. Tam Luong Huynh & Ha Minh Nguyen, 2024. "Transactional leadership and workplace bullying among employees in Vietnam," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 14(2), pages 3-22.
    16. Benjamin Artz & Amanda H. Goodall & Andrew J. Oswald, 2020. "How Common Are Bad Bosses?," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 59(1), pages 3-39, January.
    17. Younhyun Song, 2009. "The Leadership Effectiveness in the Process of Planned Organizational Change," Public Organization Review, Springer, vol. 9(3), pages 199-212, September.
    18. Premilla D’Cruz & Roelie Mulder & Ernesto Noronha & Niels Beerepoot & Slawek Magala, 2019. "The changing role of the nation-state and regulation: Workplace bullying legislation in The Netherlands," The Economic and Labour Relations Review, , vol. 30(1), pages 77-98, March.
    19. Heungsik Park & Brita Bjørkelo & John Blenkinsopp, 2020. "External Whistleblowers’ Experiences of Workplace Bullying by Superiors and Colleagues," Journal of Business Ethics, Springer, vol. 161(3), pages 591-601, January.
    20. Boshra H. Namin & Torvald Øgaard & Jo Røislien, 2021. "Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review," IJERPH, MDPI, vol. 19(1), pages 1-19, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:33:y:2012:i:2:p:351-360. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.