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Goal achievement with trusting partnerships at the tactical level

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  • Stanley, John K.
Abstract
Recent Thredbo Conferences have begun to explore the importance of the relationship between public transport service purchaser and provider in the development of successful public transport services. However, practical examples to test the trusting partnership model are rare. Bus service planning and delivery in Melbourne, Australia, has pioneered the trusting partnership approach, from agreement about desirable service standards and requisite operator qualifications (at the Tactical level) to detailed service delivery contracts. New negotiated performance-based metropolitan bus contracts commenced in January 2009, embodying principles discussed in previous Thredbo Conferences. This paper reports on the Tactical planning process that agreed service standards and the subsequent contract negotiation process, reflecting a trusting partnership between purchaser and provider, while remaining transparent and accountable and maintaining performance pressure on the provider. It shows how patronage growth rates have increased dramatically and identifies areas where further enhancements should be explored in the contracting area.

Suggested Citation

  • Stanley, John K., 2010. "Goal achievement with trusting partnerships at the tactical level," Research in Transportation Economics, Elsevier, vol. 29(1), pages 99-105.
    • Handle: RePEc:eee:retrec:v:29:y:2010:i:1:p:99-105
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    1. Sandra Phlippen & Bert van der Knaap, 2007. "When Clusters become Networks," Tinbergen Institute Discussion Papers 07-100/3, Tinbergen Institute.
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    Cited by:

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    2. Huanming WANG & Mildred E. WARNER & Yuanhong TIAN & Dajian ZHU, 2014. "Public Owner With Business Delivery Mode In China: Case Study Of The Shanghai Public Bus System," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 85(1), pages 147-164, March.
    3. Sørensen, Claus Hedegaard & Hansson, Lisa & Rye, Tom, 2023. "The role of meta-governance in public transport systems: A comparison of major urban regions in Denmark and England," Transport Policy, Elsevier, vol. 130(C), pages 37-45.
    4. Hrelja, Robert & Rye, Tom & Mullen, Caroline, 2018. "Partnerships between operators and public transport authorities. Working practices in relational contracting and collaborative partnerships," Transportation Research Part A: Policy and Practice, Elsevier, vol. 116(C), pages 327-338.

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