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Relación conceptual entre transferencia de conocimiento, innovación y satisfacción del cliente en el turismo gastronómico 2012- 2023

Author

Listed:
  • López Eraso, Neidy Lorena

    (Universidad del Valle)

  • Rosero Sarasty, Óscar Martin

    (Universidad del Valle)

  • Riascos Eraso, Sandra Cristina

    (Universidad del Valle)

Abstract
En los últimos 50 añoshan sido de interés para las organizaciones, tres elementos importantes, conocimiento, innovación y satisfacción del cliente. Este artículo, pretende visualizar las posibles relaciones conceptuales entre estos temas y su desarrollo investigativo en la actualidad, partiendo de un análisis documental descriptivo dividido en tres fases, primero establecimiento de objetivos, criterios de búsqueda y selección de bases de datos; segundo, visualización y análisis; finalmente las conclusiones. Se encontraron 62 artículos en las bases de datos de Scopus, ScienceDirect y Web of Science; los principales resultados evidenciaron que la transferencia de conocimientos es un elemento importante para la preservación de las tradiciones gastronómicas; así mismo, la innovación se relaciona con la transferencia de conocimientos tanto en la mejora de productos y procesos, así como en la adaptación y continuidad de las tradiciones, que a su vez incide en la experiencia gastronómica en la satisfacción del cliente en el sector del turismo gastronómico.

Suggested Citation

  • López Eraso, Neidy Lorena & Rosero Sarasty, Óscar Martin & Riascos Eraso, Sandra Cristina, 2024. "Relación conceptual entre transferencia de conocimiento, innovación y satisfacción del cliente en el turismo gastronómico 2012- 2023," Revista Tendencias, Universidad de Narino, vol. 25(1), pages 296-321, January.
    • Handle: RePEc:col:000520:021067
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    References listed on IDEAS

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    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    comportamiento innovador; gestión del conocimiento; mercado; revisión documental; saberes locales;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General
    • O35 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Social Innovation

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