[go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/a/blg/msudev/v14y2022i2p22-26n5.html
   My bibliography  Save this article

Bpo Industry In Achieving Socio-Economic Development Inclusiveness And Local Governance In The Philippines

Author

Listed:
  • DILI Ramces

    (Polytechnic University of the Philippines, College of Political Science and Public Administration,)

  • BUNCAD Yve Joerella

    (Polytechnic University of the Philippines, College of Political Science and Public Administration,)

  • PEREZ Yveth Jasmin

    (Polytechnic University of the Philippines, College of Political Science and Public Administration,)

Abstract
Despite the threats and challenges confronting many economies, the Business Process Outsourcing (BPO) industry in the Philippines has grown 10% per year in the last decade, ensuring the country’s economic stability. Quezon City is the Philippines’ ICT capital and has the most BPO workers in the National Capital Region, comprising 135 BPO establishments and 75 tax-paying BPO firms. The city was awarded the most significant office development in 2019. This study fills a knowledge gap by evaluating the BPO industry’s contribution to the Quezon City’s local government to improve future efforts for the growth of the BPO industry in the city and its socioeconomic status. The case study method of qualitative research was used in the methodology. The essential data was gathered from the Philippine Statistics Authority (PSA), the Philippine Economic Zone Authority (PEZA), the City Government of Quezon City, and in-depth interviews with focal persons from government bodies and the BPO industry. Despite COVID-19, the Quezon City BPO industry remained resilient and flourished from 2019 to 2021. The local partnership program between the private and public sectors aided in the continuous operation of the BPO industry, job retention, and revenue generation. The Business Process Outsourcing (BPO) industry has generated significant revenue for the betterment of the local government unit of Quezon City and the country, Philippines.

Suggested Citation

  • DILI Ramces & BUNCAD Yve Joerella & PEREZ Yveth Jasmin, 2022. "Bpo Industry In Achieving Socio-Economic Development Inclusiveness And Local Governance In The Philippines," Management of Sustainable Development, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 14(2), pages 22-26, December.
    • Handle: RePEc:blg:msudev:v:14:y:2022:i:2:p:22-26:n:5
    DOI: https://doi.org/10.54989/msd-2022-0012
    as

    Download full text from publisher

    File URL: https://msdjournal.org/wp-content/uploads/vol14issue2-4.pdf
    Download Restriction: no
    File URL: https://libkey.io/https://doi.org/10.54989/msd-2022-0012?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Laura Mann & Mark Graham, 2016. "The Domestic Turn: Business Process Outsourcing and the Growing Automation of Kenyan Organisations," Journal of Development Studies, Taylor & Francis Journals, vol. 52(4), pages 530-548, April.
    2. Siou Chew Kuek & Cecilia Paradi-Guilford & Toks Fayomi & Saori Imaizumi & Panos Ipeirotis & Patricia Pina & Manpreet Singh, 2015. "The Global Opportunity in Online Outsourcing," World Bank Publications - Reports 22284, The World Bank Group.
    3. Mann, Laura & Graham, Mark, 2016. "The domestic turn: business processing outsourcing and the growing automation of Kenyan organisations," LSE Research Online Documents on Economics 85048, London School of Economics and Political Science, LSE Library.
    4. Errighi, Lorenza. & Bodwell, Charles. & Khatiwada, Sameer., 2016. "Business process outsourcing in the Philippines challenges for decent work," ILO Working Papers 994945093202676, International Labour Organization.
    5. Prajakta R Mantri & Bhakti Tiwari & CA Prashant Chhajer, 2020. "Covid 19: An Invisible Destroyer of the Economy Paving way to Atmanirbhar Bharat," Shanlax International Journal of Management, Shanlax Journals, vol. 8(2), pages 54-71, October.
    6. Ocampo, Lanndon & Yamagishi, Kafferine, 2020. "Modeling the lockdown relaxation protocols of the Philippine government in response to the COVID-19 pandemic: An intuitionistic fuzzy DEMATEL analysis," Socio-Economic Planning Sciences, Elsevier, vol. 72(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Melia, Elvis, 2020. "African jobs in the digital era: Export options with a focus on online labour," IDOS Discussion Papers 3/2020, German Institute of Development and Sustainability (IDOS).
    2. Ayomikun Idowu & Amany Elbanna, 2022. "Digital Platforms of Work and the Crafting of Career Path: The Crowdworkers’ Perspective," Information Systems Frontiers, Springer, vol. 24(2), pages 441-457, April.
    3. Jana M. Kleibert & Laura Mann, 2020. "Capturing Value amidst Constant Global Restructuring? Information-Technology-Enabled Services in India, the Philippines and Kenya," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 32(4), pages 1057-1079, September.
    4. Jana M. Kleibert & Laura Mann, 0. "Capturing Value amidst Constant Global Restructuring? Information-Technology-Enabled Services in India, the Philippines and Kenya," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 0, pages 1-23.
    5. Mann, Laura & Kleibert, Jana Maria, 2020. "Capturing value amidst constant global restructuring? Information technology enabled services in India, the Philippines and Kenya," LSE Research Online Documents on Economics 103356, London School of Economics and Political Science, LSE Library.
    6. Manning, Stephan, 2022. "From mainstream to niche: How value regimes shift in emerging economy upgrading," Research Policy, Elsevier, vol. 51(6).
    7. Laura Mann, 2018. "Left to Other Peoples’ Devices? A Political Economy Perspective on the Big Data Revolution in Development," Development and Change, International Institute of Social Studies, vol. 49(1), pages 3-36, January.
    8. Kleibert, Jana M. & Mann, Laura, 2020. "Capturing Value amidst Constant Global Restructuring? Information-Technology-Enabled Services in India, the Philippines and Kenya," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 32(4), pages 1057-1079.
    9. Keijser, Charlotte & Belderbos, René & Goedhuys, Micheline, 2021. "Governance and learning in global, regional, and local value chains: The IT enabled services industry in South Africa," World Development, Elsevier, vol. 141(C).
    10. Dianah Ngui Muchai & Peter Kimuyu, 2017. "Prospects for information and communications technology-enabled services in Kenya: The case of the mobile money transfer industry," WIDER Working Paper Series wp-2017-86, World Institute for Development Economic Research (UNU-WIDER).
    11. Andrey SHEVCHUK & Denis STREBKOV, 2023. "Digital platforms and the changing freelance workforce in the Russian Federation: A ten‐year perspective," International Labour Review, International Labour Organization, vol. 162(1), pages 1-22, March.
    12. Maria Cesira Urzi Brancati & Annarosa Pesole & Enrique Fernandez Macias, 2019. "Digital Labour Platforms in Europe: Numbers, Profiles, and Employment Status of Platform Workers," JRC Research Reports JRC117330, Joint Research Centre.
    13. Christian Stummer & Dennis Kundisch & Reinhold Decker, 2018. "Platform Launch Strategies," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(2), pages 167-173, April.
    14. Chiara Belletti & Daniel Erdsiek & Ulrich Laitenberger & Paola Tubaro, 2021. "Crowdworking in France and Germany," Working Papers hal-03468022, HAL.
    15. Kässi, Otto & Lehdonvirta, Vili & Stephany, Fabian, 2021. "How Many Online Workers are there in the World? A Data-Driven Assessment," SocArXiv 78nge, Center for Open Science.
    16. Braesemann, Fabian & Stephany, Fabian & Teutloff, Ole & Kässi, Otto & Graham, Mark & Lehdonvirta, Vili, 2021. "The polarisation of remote work," SocArXiv q8a96, Center for Open Science.
    17. Nwaobi, Godwin, 2024. "Gig Sector in the African Economy: Frameworks, Challenges and Prospects," MPRA Paper 120532, University Library of Munich, Germany.
    18. Huang, Chiou-Jye & Shen, Yamin & Kuo, Ping-Huan & Chen, Yung-Hsiang, 2022. "Novel spatiotemporal feature extraction parallel deep neural network for forecasting confirmed cases of coronavirus disease 2019," Socio-Economic Planning Sciences, Elsevier, vol. 80(C).
    19. Kässi, Otto & Lehdonvirta, Vili, 2018. "Online labour index: Measuring the online gig economy for policy and research," Technological Forecasting and Social Change, Elsevier, vol. 137(C), pages 241-248.
    20. He, Yongming & Kang, Jia & Pei, Yulong & Ran, Bin & Song, Yuting, 2021. "Research on influencing factors of fuel consumption on superhighway based on DEMATEL-ISM model," Energy Policy, Elsevier, vol. 158(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:blg:msudev:v:14:y:2022:i:2:p:22-26:n:5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Camelia Oprean-Stan (email available below). General contact details of provider: https://edirc.repec.org/data/feulbro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.