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Capturing value amidst constant global restructuring? Information technology enabled services in India, the Philippines and Kenya

Author

Listed:
  • Mann, Laura
  • Kleibert, Jana Maria
Abstract
Information-technology-enabled services (ITES) has become a sector of promise for many low- and middle-income economies seeking to leapfrog industrialization and build knowledge-intensive economies. Yet as a sector defined by accelerating processes of commodification and skill elimination, its long-term developmental promise must be carefully scrutinised. Analysing the development of the sector in India, the Philippines and Kenya the paper reveals both the contextual nature of past successful ITES policies and their developmental vulnerabilities. Drawing on literature on industrial policies and global value chains and production networks, the paper critiques the existing policy approaches by arguing that they are largely focussed on enabling value and employment creation and that they pay insufficient attention to questions of value capture and long-term socio-economic transformation.

Suggested Citation

  • Mann, Laura & Kleibert, Jana Maria, 2020. "Capturing value amidst constant global restructuring? Information technology enabled services in India, the Philippines and Kenya," LSE Research Online Documents on Economics 103356, London School of Economics and Political Science, LSE Library.
  • Handle: RePEc:ehl:lserod:103356
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    File URL: http://eprints.lse.ac.uk/103356/
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    References listed on IDEAS

    as
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    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Mann, Laura & Iazzolino, Gianluca, 2021. "From development state to corporate leviathan: historicizing the infrastructural performativity of digital platforms within Kenyan agriculture," LSE Research Online Documents on Economics 110725, London School of Economics and Political Science, LSE Library.
    2. Manning, Stephan, 2022. "From mainstream to niche: How value regimes shift in emerging economy upgrading," Research Policy, Elsevier, vol. 51(6).
    3. Laura Mann & Gianluca Iazzolino, 2021. "From Development State to Corporate Leviathan: Historicizing the Infrastructural Performativity of Digital Platforms within Kenyan Agriculture," Development and Change, International Institute of Social Studies, vol. 52(4), pages 829-854, July.
    4. Keijser, Charlotte & Belderbos, René & Goedhuys, Micheline, 2021. "Governance and learning in global, regional, and local value chains: The IT enabled services industry in South Africa," World Development, Elsevier, vol. 141(C).
    5. Hellen Mukiri‐Smith & Laura Mann & Shamel Azmeh, 2022. "A DC State of Mind? A Review of the World Development Report 2021: Data for Better Lives," Development and Change, International Institute of Social Studies, vol. 53(6), pages 1421-1439, November.
    6. Katarzyna Cieslik & Roland Banya & Bhaskar Vira, 2022. "Offline contexts of online jobs: Platform drivers, decent work, and informality in Lagos, Nigeria," Development Policy Review, Overseas Development Institute, vol. 40(4), July.

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    More about this item

    Keywords

    Business Process Outsourcing (BPO); India; Information-Technology-Enabled Services (ITES); Kenya; Services; the Philippines;
    All these keywords.

    JEL classification:

    • N0 - Economic History - - General
    • R14 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Land Use Patterns
    • J01 - Labor and Demographic Economics - - General - - - Labor Economics: General

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