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Do CSR activities increase organizational citizenship behavior among employees? Mediating role of affective commitment and job satisfaction

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  • Asadullah Khaskheli
  • Yushi Jiang
  • Syed A. Raza
  • Muhammad A. Qureshi
  • Komal A. Khan
  • Javeria Salam
Abstract
When employees do work by “going beyond” or by “giving their all.” They look at their job as more than just a paycheck and eager to do all they can to make their work environment more effective, though such actions are not associated with their job descriptions. Such behaviors are sometimes because of the personality of an individual, but sometimes organizations boost such behaviors by providing a peaceful environment. Thus, this research is conducted to examine the effects of employees' corporate social responsibility perception on their affective commitment, job satisfaction, considering both intrinsic and extrinsic, and organizational citizenship behavior. The survey was conducted to test the variables from employees' perspectives in the organizations of Pakistan. The findings reveal that employees' CSR perception has a positive and significant association with organizational citizenship behavior. Moreover, employees' CSR perception depicts similar results, that is, positive and significant with affective commitment and intrinsic job satisfaction, but there is a negative association with extrinsic job satisfaction. Furthermore, findings reveal that affective commitment and intrinsic job satisfaction portray a positive and significant association with organizational citizenship behavior. In contrast, extrinsic job satisfaction has a negative relationship with organizational citizenship behavior. Lastly, mediation analyses depict that all variables, that is, affective commitment, intrinsic, and extrinsic job satisfaction partially mediates the association between employees' CSR perception and organizational citizenship behavior.

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  • Asadullah Khaskheli & Yushi Jiang & Syed A. Raza & Muhammad A. Qureshi & Komal A. Khan & Javeria Salam, 2020. "Do CSR activities increase organizational citizenship behavior among employees? Mediating role of affective commitment and job satisfaction," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(6), pages 2941-2955, November.
    • Handle: RePEc:wly:corsem:v:27:y:2020:i:6:p:2941-2955
    DOI: 10.1002/csr.2013
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    7. Minhaj, Rutaba & Tasneem, Abdul Rafe & Farrukh, Maira & Ziarab, Mohammad & Raza, Muhammad Ali, 2021. "Examining the Impact of Social Capital Scales on Brand Commitment In An Online Brand Community," MPRA Paper 109007, University Library of Munich, Germany.
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    9. Ali, Shabbir & Nadeem, Ahmed, 2021. "The Impact of Socio-emotional competencies, Socio-economic factors, and the Employability process on Employment Status," MPRA Paper 108942, University Library of Munich, Germany.
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    12. Wadim Strielkowski & Elena Tarkhanova & Natalia Baburina & Justas Streimikis, 2021. "Corporate Social Responsibility and the Renewable Energy Development in the Baltic States," Sustainability, MDPI, vol. 13(17), pages 1-18, September.
    13. Xin Guan & Naveed Ahmad & Muhammad Safdar Sial & Jacob Cherian & Heesup Han, 2023. "CSR and organizational performance: The role of pro‐environmental behavior and personal values," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(2), pages 677-694, March.
    14. Iqbal, Qaisar & Piwowar-Sulej, Katarzyna, 2024. "Technological social responsibility: A stakeholder theory-based measurement scale," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
    15. Xin Chen & Eric Hansen & Jianfeng Cai, 2023. "Synthesizing and comparing the different effects between internal and external corporate social responsibility perceptions and organizational citizenship behavior: A need theory perspective," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(4), pages 1601-1614, July.
    16. Ahmad, Naveed & Ullah, Zia & AlDhaen, Esra & Han, Heesup & Scholz, Miklas, 2022. "A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
    17. Yue Guiling & Siti Aisyah Panatik & Mohammad Saipol Mohd Sukor & Noraini Rusbadrol & Li Cunlin, 2022. "Bibliometric Analysis of Global Research on Organizational Citizenship Behavior From 2000 to 2019," SAGE Open, , vol. 12(1), pages 21582440221, February.
    18. Badawi & Ali Jufri & Tri Budi Prasetyo & Puspa Dewi Yulianty & Imam Hadiwibowo & Arif Nurudin & Muafi & Tania Avianda Gusman, 2022. "The Linkage of Perceived CSR, Corporate Reputation, Organizational Commitment, and Purchase Intention," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 11, March.
    19. Olukorede Adewole, 2024. "‘Leveraging on CSR as a tool of brand communication based on consumer’s perception with extrapolation from a novel 3-factor model," International Journal of Corporate Social Responsibility, Springer, vol. 9(1), pages 1-23, December.
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    21. Bhat, Aijaz Ahmad & Mir, Ajaz Akber & Allie, Adeel Hussain & Ahmad Lone, Mushtaq & Al-Adwan, Ahmad Samed & Jamali, Dima & Riyaz, Iqra, 2024. "Unlocking corporate social responsibility and environmental performance: Mediating role of green strategy, innovation, and leadership," Innovation and Green Development, Elsevier, vol. 3(2).

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