Complaints management and bank risk profile
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DOI: 10.1016/j.jbusres.2015.02.002
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References listed on IDEAS
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Cited by:
- David Adeabah & Charles Andoh & Simplice Asongu & Albert Gemegah, 2023.
"Reputational risks in banks: A review of research themes, frameworks, methods, and future research directions,"
Journal of Economic Surveys, Wiley Blackwell, vol. 37(2), pages 321-350, April.
- David Adeabah & Charles Andoh & Simplice A. Asongu & Albert Gemegah, 2021. "Reputational risks in banks: A review of research themes, frameworks, methods, and future research directions," Research Africa Network Working Papers 21/028, Research Africa Network (RAN).
- David Adeabah & Charles Andoh & Simplice A. Asongu & Albert Gemegah, 2021. "Reputational risks in banks: A review of research themes, frameworks, methods, and future research directions," Working Papers of the African Governance and Development Institute. 21/028, African Governance and Development Institute..
- David Adeabah & Charles Andoh & Simplice A. Asongu & Albert Gemegah, 2021. "Reputational risks in banks: A review of research themes, frameworks, methods, and future research directions," Working Papers 21/028, European Xtramile Centre of African Studies (EXCAS).
- Adeabah, David & Andoh, Charles & Asongu, Simplice & Gemegah, Albert, 2021. "Reputational risks in banks: A review of research themes, frameworks, methods, and future research directions," MPRA Paper 110598, University Library of Munich, Germany.
- Manuela Gomez‐Valencia & Maria Alejandra Gonzalez‐Perez & Ana Maria Gomez‐Trujillo, 2021. "The “Six Ws” of sustainable development risks," Business Strategy and the Environment, Wiley Blackwell, vol. 30(7), pages 3131-3144, November.
- Gambetta, Nicolás & García-Benau, María Antonia & Zorio-Grima, Ana, 2016. "Data analytics in banks' audit: The case of loan loss provisions in Uruguay," Journal of Business Research, Elsevier, vol. 69(11), pages 4793-4797.
- Matteo Cotugno & Valeria Stefanelli, 2023. "Management customer complaints and performance: banks, be careful!," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 27(1), pages 371-412, March.
- Semenescu Andreea & Curmei Cătălin Valeriu, 2015. "Using CSR to mitigate information asymmetry in the banking sector," Management & Marketing, Sciendo, vol. 10(4), pages 316-329, December.
- Nicolás Gambetta & María Antonia García-Benau & Ana Zorio-Grima, 2017. "Corporate social responsibility and bank risk profile: evidence from Europe," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 517-542, September.
- Simon Zaby & Michael Pohl, 2019. "The Management of Reputational Risks in Banks: Findings From Germany and Switzerland," SAGE Open, , vol. 9(3), pages 21582440198, July.
- Nicolás Gambetta & Fernando Azcárate-Llanes & Laura Sierra-García & María Antonia García-Benau, 2021. "Financial Institutions’ Risk Profile and Contribution to the Sustainable Development Goals," Sustainability, MDPI, vol. 13(14), pages 1-15, July.
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Keywords
Banking; Risk profile; Customer satisfaction; Reputation; Complaints;All these keywords.
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