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"They Call for Help, But Don't Always Listen: The Development of the ..."
Christopher L. Carr, Patrick J. Bateman, Saral J. Navlakha (2008)
- Christopher L. Carr, Patrick J. Bateman, Saral J. Navlakha:
They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model. AMCIS 2008: 387
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