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Christopher L. Carr
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2000 – 2009
- 2008
- [c3]Christopher L. Carr, Patrick J. Bateman, Saral J. Navlakha:
They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model. AMCIS 2008: 387 - [c2]Saral J. Navlakha, Patrick J. Bateman, Christopher L. Carr:
Thank You, Come Again: Examining the Role of Quality and Trust on eCommerce Repurchase Intentions. ICIS 2008: 110 - 2007
- [j5]Christopher L. Carr:
The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness. Decis. Sci. 38(1): 107-130 (2007) - 2006
- [j4]Christopher L. Carr:
Reciprocity: the golden rule of IS-user service relationship quality and cooperation. Commun. ACM 49(6): 77-83 (2006) - 2004
- [c1]Scott McCoy, Peter V. Marks, Christopher L. Carr, Victor Wacham A. Mbarika:
Electronic Versus Paper Surveys: Analysis of Potential Psychometric Biases. HICSS 2004 - 2002
- [j3]Christopher L. Carr:
A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS-Adapted SERVQUAL Instrument. Decis. Sci. 33(2): 281-296 (2002) - [j2]Pierre R. Berthon, Leyland F. Pitt, Michael T. Ewing, Christopher L. Carr:
Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and Generation. Inf. Syst. Res. 13(4): 416-427 (2002) - [j1]James J. Jiang, Gary Klein, Christopher L. Carr:
Measuring Information System Service Quality: SERVQUAL from the Other Side. MIS Q. 26(2): 145-166 (2002)
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