Link tags: survey

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The Customer Onboarding Handbook [PDF]

A free PDF with five articles:

  • The Brand Experience Gap by Emma Parnell
  • Ongoing Onboarding: Taking Customers from First Use to Product Mastery by Chris How
  • Just Add ICE: 3 Ways to Make Your Customer Experience More Meaningful by Candi Williams
  • Effectively Researching and Using Customer Journey Maps by Lauren Isaacson
  • Using and Abusing Surveys in Customer Onboarding by Caroline Jarrett

Three of those authors spoke at this year’s UX London!

React Bias

Dev perception.

The juxtaposition of The HTTP Archive’s analysis and The State of JS 2020 Survey results suggest that a disproportionately small—yet exceedingly vocal minority—of white male developers advocate strongly for React, and by extension, a development experience that favors thick client/thin server architectures which are given to poor performance in adverse conditions. Such conditions are less likely to be experienced by white male developers themselves, therefore reaffirming and reflecting their own biases in their work.

Web Histories

Rachel is doing her dissertation project on the history of web design and development:

I intend this site to become a place to gather the stories of the early efforts to create an open web.

Take the survey to help out!

The 2020 Design Systems Survey by Sparkbox

These survey results show that creating and maintaining an impactful design system comes with challenges such as planning a clear strategy, managing changes to the system, and fostering design system adoption across the organization. Yet the long-lasting value of a mature design system—like collaboration and better communication—awaits after the hard work of overcoming these challenges is done.

The 2019 Design Systems Survey by Sparkbox

The good folks at Sparkbox ran a survey on design systems. Here are the results, presented in a flagrantly anti-Tufte manner.

Results of the 2016 GOV.UK assistive technology survey | Accessibility

The Government Digital Service have published the results of their assistive technology survey, which makes a nice companion piece to Heydon’s survey. It’s worth noting that the most common assistive technology isn’t screen readers; it’s screen magnifiers. See also this Guardian article on the prevalence of partial blindness:

Of all those registered blind or partially sighted, 93% retain some useful vision – often enough to read a book or watch a film. But this can lead to misunderstanding and confusion

Responses To The Screen Reader Strategy Survey | HeydonWorks

Heydon asked screen readers some questions about their everyday interactions with websites. The answers quite revealing: if you’re using headings and forms correctly, you’re already making life a lot easier for them.

Gridset · Responsive Report 2014

Results of a survey of over 1000 people working on the web. It’s beautifully put together and the overall trajectory regarding responsive design looks pretty positive to me.

56 Experts reveal 3 beloved front-end development tools

Turns out that Brian LeRoux and I gave the same answer to this question:

  1. HTML
  2. CSS
  3. JavaScript

I think I just saved you a click.

Citrix Systems » Most Americans Confused By Cloud Computing According to National Survey

See‽ See‽

The cloud is not only a lie, it’s a lie that everyone pretends to understand.

When asked what “the cloud” is, a majority responded it’s either an actual cloud (specifically a “fluffy white thing”), the sky or something related to the weather (29 percent).

Color Survey Results « xkcd

The wonderfully detailed analysis of a colour questionnaire.

WebAIM: Screen Reader User Survey Results

The results of the second screen reader survey from WebAIM are, once again, required reading.

WebAIM: Screen Reader Survey Results

This list of screenreader survey results is required reading. Conclusion: "there is no typical screen reader user."