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Learning New Skills after Deployment: Improving open-domain internet-driven dialogue with human feedback

Jing Xu, Megan Ung, Mojtaba Komeili, Kushal Arora, Y-Lan Boureau, Jason Weston


Abstract
Frozen models trained to mimic static datasets can never improve their performance. Models that can employ internet-retrieval for up-to-date information and obtain feedback from humans during deployment provide the promise of both adapting to new information, and improving their performance. In this work we study how to improve internet-driven conversational skills in such a learning framework. We collect deployment data, which we make publicly available, of human interactions, and collect various types of human feedback – including binary quality measurements, free-form text feedback, and fine-grained reasons for failure. We then study various algorithms for improving from such feedback, including standard supervised learning, rejection sampling, model-guiding and reward-based learning, in order to make recommendations on which type of feed- back and algorithms work best. We find the recently introduced DIRECTOR model (Arora et al., 2022) shows significant improvements over other existing approaches.
Anthology ID:
2023.acl-long.758
Volume:
Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)
Month:
July
Year:
2023
Address:
Toronto, Canada
Editors:
Anna Rogers, Jordan Boyd-Graber, Naoaki Okazaki
Venue:
ACL
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
13557–13572
Language:
URL:
https://aclanthology.org/2023.acl-long.758
DOI:
10.18653/v1/2023.acl-long.758
Bibkey:
Cite (ACL):
Jing Xu, Megan Ung, Mojtaba Komeili, Kushal Arora, Y-Lan Boureau, and Jason Weston. 2023. Learning New Skills after Deployment: Improving open-domain internet-driven dialogue with human feedback. In Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers), pages 13557–13572, Toronto, Canada. Association for Computational Linguistics.
Cite (Informal):
Learning New Skills after Deployment: Improving open-domain internet-driven dialogue with human feedback (Xu et al., ACL 2023)
Copy Citation:
PDF:
https://aclanthology.org/2023.acl-long.758.pdf
Video:
 https://aclanthology.org/2023.acl-long.758.mp4