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Gravy error: Invalid checkout session ID. Session does not exist, is incomplete or has expired.
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Description

We have run into this error a couple of times, Rakhi's example below:

Gr4vy one-time donation in IE failed.

https://payments.wikimedia.org/index.php?title=Special:GravyGateway&appeal=JimmyQuote&country=IE&currency=EUR&payment_method=cc&recurring=0&uselang=en-us&amount=2

Error message: There was an error processing your request.
Error reference: 213605618.4

Christine - from Spectrum internet in Oswego, NY;
212890083.1
(RawData) Create payment response {"type":"error","code":"bad_request","status":400,"message":"Request failed validation","details":[{"location":"body","message":"Invalid checkout session ID. Session does not exist, is incomplete or has expired.","pointer":"\/body\/id","type":"value_error"}]}

Etherpad with more data here:https://etherpad.wikimedia.org/p/gravy_invalid_checkout_session_id

Event Timeline

Cstone renamed this task from Gr4vy one-time donation in IE failed. to Gravy error: Invalid checkout session ID. Session does not exist, is incomplete or has expired..Sep 16 2024, 8:30 PM
Cstone updated the task description. (Show Details)
Cstone subscribed.

Gravy has acknowledged this is an issue, waiting on an update from them

Validate from log, no longer have this issue since deployment, wfan@frlog1002:/srv/archive/frlog1002/logs$ zgrep 'Session does not exist' payments-misc-202411* | wc -l
11
wfan@frlog1002:/srv/archive/frlog1002/logs$ zgrep 'Session does not exist' payments-misc-202412* | wc -l
0