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The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation

Citations

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Cited by:

  1. Conca, Francisco Jose & Llopis, Juan & Tari, Juan Jose, 2004. "Development of a measure to assess quality management in certified firms," European Journal of Operational Research, Elsevier, vol. 156(3), pages 683-697, August.
  2. David McKenzie & Christopher Woodruff, 2017. "Business Practices in Small Firms in Developing Countries," Management Science, INFORMS, vol. 63(9), pages 2967-2981, September.
  3. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
  4. Ana Kundid Novokmet & Andrijana Rogošiæ, 2017. "Long-Term Financial Effects of Quality Management System Maturity Based on ISO 9001 Principles," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 1003-1003.
  5. Bloom, Nicholas & Van Reenen, John, 2011. "Human Resource Management and Productivity," Handbook of Labor Economics, in: O. Ashenfelter & D. Card (ed.), Handbook of Labor Economics, edition 1, volume 4, chapter 19, pages 1697-1767, Elsevier.
  6. Levine, David I. & Toffel, Michael W., 2008. "Quality Management and Job Quality: How the ISO 9001 Standard forQuality Management Systems Affects Employees and Employers," Institute for Research on Labor and Employment, Working Paper Series qt4p91h717, Institute of Industrial Relations, UC Berkeley.
  7. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
  8. Mohammad S. Jalali & Hazhir Rahmandad & Sally Lawrence Bullock & Alice Ammerman, 2017. "Dynamics of Implementation and Maintenance of Organizational Health Interventions," IJERPH, MDPI, vol. 14(8), pages 1-24, August.
  9. Luis Alfredo Arguelles Ma & Roman Alberto Quijano Garcia & Deneb Eli Magana Medina & Mario Javier Fajardo, 2016. "Establishing A Model That Efficient Management Through Performance, Estableciendo Un Modelo Que Eficiente La Gestion A Traves Del Desempeno," Revista Global de Negocios, The Institute for Business and Finance Research, vol. 4(3), pages 43-55.
  10. Jalali, Mohammad S. & Rahmandad, Hazhir & Bullock, Sally Lawrence & Lee-Kwan, Seung Hee & Gittelsohn, Joel & Ammerman, Alice, 2019. "Dynamics of intervention adoption, implementation, and maintenance inside organizations: The case of an obesity prevention initiative," Social Science & Medicine, Elsevier, vol. 224(C), pages 67-76.
  11. Holm, Morten & Kumar, V. & Plenborg, Thomas, 2016. "An investigation of Customer Accounting systems as a source of sustainable competitive advantage," Advances in accounting, Elsevier, vol. 32(C), pages 18-30.
  12. Muhammad Khuram Khalil & Umaporn Muneenam, 2021. "Total Quality Management Practices and Corporate Green Performance: Does Organizational Culture Matter?," Sustainability, MDPI, vol. 13(19), pages 1-27, October.
  13. Tari, Juan Jose & Molina, Jose Francisco & Castejon, Juan Luis, 2007. "The relationship between quality management practices and their effects on quality outcomes," European Journal of Operational Research, Elsevier, vol. 183(2), pages 483-501, December.
  14. Sharma, Divesh S., 2005. "The association between ISO 9000 certification and financial performance," The International Journal of Accounting, Elsevier, vol. 40(2), pages 151-172.
  15. Martinez-Costa, Micaela & Martinez-Lorente, Angel R. & Choi, Thomas Y., 2008. "Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies," International Journal of Production Economics, Elsevier, vol. 113(1), pages 23-39, May.
  16. Hazhir Rahmandad & Nelson Repenning, 2016. "Capability erosion dynamics," Strategic Management Journal, Wiley Blackwell, vol. 37(4), pages 649-672, April.
  17. Charles J. Corbett & Robert D. Klassen, 2006. "Extending the Horizons: Environmental Excellence as Key to Improving Operations," Manufacturing & Service Operations Management, INFORMS, vol. 8(1), pages 5-22, March.
  18. Dag Øivind Madsen, 2020. "Have the Reports of TQM’s Death Been Greatly Exaggerated? A Re-Examination of the Concept’s Historical Popularity Trajectory," Administrative Sciences, MDPI, vol. 10(2), pages 1-25, May.
  19. Surendra Gera & Wulong Gu, 2004. "The Effect of Organizational Innovation and Information and Communications Technology on Firm Performance," International Productivity Monitor, Centre for the Study of Living Standards, vol. 9, pages 37-51, Fall.
  20. Özlem Yaþar Uðurlu & Nurettin Ýbrahimoðlu & Sibel Ayas, 2013. "A Content Analysis on Management Fashions in Turkish Manufacturing Companies," International Review of Management and Marketing, Econjournals, vol. 3(4), pages 164-183.
  21. David I. Levine & Michael W. Toffel, 2010. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers," Management Science, INFORMS, vol. 56(6), pages 978-996, June.
  22. Alexopoulos, Michelle & Tombe, Trevor, 2012. "Management matters," Journal of Monetary Economics, Elsevier, vol. 59(3), pages 269-285.
  23. Nour Chams & Josep García-Blandón & Khaled Hassan, 2021. "Role Reversal! Financial Performance as an Antecedent of ESG: The Moderating Effect of Total Quality Management," Sustainability, MDPI, vol. 13(13), pages 1-18, June.
  24. repec:dau:papers:123456789/3185 is not listed on IDEAS
  25. Mihail Busu & Alexandra Catalina Nedelcu, 2017. "Sustainability and Economic Performance of the Companies in the Renewable Energy Sector in Romania," Sustainability, MDPI, vol. 10(1), pages 1-16, December.
  26. Jean-François Casta & Olivier J. Ramond & Paul-Valentin Ngobo, 2009. "Does Customer Satisfaction lead to Accurate Earnings Forecasts?," Post-Print halshs-00680002, HAL.
  27. Yaser Mansour Almansour, 2015. "The Impact of Total Quality Management Components on Firms Performance," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 6(8), pages 384-394.
  28. Adams, Greg & McQueen, Grant & Seawright, Kristie, 1999. "Revisiting the stock price impact of quality awards," Omega, Elsevier, vol. 27(6), pages 595-604, December.
  29. Edward Conlon & Sarv Devaraj & Khalil F. Matta, 2001. "The Relationship Between Initial Quality Perceptions and Maintenance Behavior: The Case of the Automotive Industry," Management Science, INFORMS, vol. 47(9), pages 1191-1202, September.
  30. Hung, Richard Yu Yuan & Lien, Bella Ya-Hui & Yang, Baiyin & Wu, Chi-Min & Kuo, Yu-Ming, 2011. "Impact of TQM and organizational learning on innovation performance in the high-tech industry," International Business Review, Elsevier, vol. 20(2), pages 213-225, April.
  31. Shengyang Qin & Xinxing Duan & Ahmad Fatehallah Al-hourani & Naif Alsaadi, 2022. "Evaluation of Total Quality Management in Turkish Pharmaceutical Companies: A Case Study," Sustainability, MDPI, vol. 14(16), pages 1-20, August.
  32. Pérez-Méndez, José Antonio & Machado-Cabezas, Ángel, 2015. "Relationship between management information systems and corporate performance," Revista de Contabilidad - Spanish Accounting Review, Elsevier, vol. 18(1), pages 32-43.
  33. Bader Yousef Obeidat & Lama Hashem & Iman Alansari & Ali Tarhini & Zahran Al-Salti, 2016. "The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 7(4), pages 18-29, November.
  34. John T. Addison, 2005. "The Determinants Of Firm Performance: Unions, Works Councils, And Employee Involvement/High‐Performance Work Practices," Scottish Journal of Political Economy, Scottish Economic Society, vol. 52(3), pages 406-450, July.
  35. Paul-Valentin Ngobo & Jean-François Casta & Olivier J. Ramond, 2012. "Is customer satisfaction a relevant metric for financial analysts?," Post-Print halshs-00680003, HAL.
  36. Lin, Chin-Sen & Su, Chao-Ton, 2013. "The Taiwan national quality award and market value of the firms: An empirical study," International Journal of Production Economics, Elsevier, vol. 144(1), pages 57-67.
  37. Ghobadian, A. & Gallear, D., 2001. "TQM implementation: an empirical examination and proposed generic model," Omega, Elsevier, vol. 29(4), pages 343-359, August.
  38. Tari, Juan Jose & Sabater, Vicente, 2004. "Quality tools and techniques: Are they necessary for quality management?," International Journal of Production Economics, Elsevier, vol. 92(3), pages 267-280, December.
  39. Juan L. Nicolau & Ricardo Sellers, 2011. "The Effect of Quality on Hotel Risk," Tourism Economics, , vol. 17(1), pages 39-52, February.
  40. Corredor, Pilar & Goñi, Salomé, 2011. "TQM and performance: Is the relationship so obvious?," Journal of Business Research, Elsevier, vol. 64(8), pages 830-838, August.
  41. Khor Saw Chin* & Saudah Sofian & Oh Yit Leng, 2018. "The Impact of Total Quality Management on Corporate Performance in Malaysian Public Listed Companies," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 22-30:2.
  42. Roland T. Rust & Timothy Keiningham & Stephen Clemens & Anthony Zahorik, 1999. "Return on Quality at Chase Manhattan Bank," Interfaces, INFORMS, vol. 29(2), pages 62-72, April.
  43. Debanjan Mitra & Peter N. Golder, 2006. "How Does Objective Quality Affect Perceived Quality? Short-Term Effects, Long-Term Effects, and Asymmetries," Marketing Science, INFORMS, vol. 25(3), pages 230-247, 05-06.
  44. Dedi Purbowo & Sunaryo & Nur Prima Waluyowati, 2022. "The effect of leadership on operational performance:The mediating role of quality improvement," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(1), pages 108-116, January.
  45. Cristian Busu & Mihail Busu, 2017. "The Impact of Applying the Total Quality Management Model on the Performance of the Telecom Organizations in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 1035-1035.
  46. Youssef Fahmi, 2002. "Contribution à une théorie de la gestion de la qualité totale: les déterminants de l'efficacité," Revue Finance Contrôle Stratégie, revues.org, vol. 5(3), pages 115-140, September.
  47. Lilian DE MENEZES & Garry GELADE & Stephen WOOD, 2008. "A Longitudinal Study of the Latent Class Clusters of Modern Management Practices and their Association with Organizational Performance in British Manufacturing," EcoMod2008 23800028, EcoMod.
  48. Gordana Pejović & Jovan Filipović & Ljiljana Tasić & Valentina Marinković, 2016. "Towards medicines regulatory authorities' quality performance improvement: value for public health," International Journal of Health Planning and Management, Wiley Blackwell, vol. 31(1), pages 22-40, January.
  49. Sveen, Finn Olav & Torres, Jose M. & Sarriegi, Jose M., 2009. "Blind information security strategy," International Journal of Critical Infrastructure Protection, Elsevier, vol. 2(3), pages 95-109.
  50. Nicolau, Juan Luis & Sellers, Ricardo, 2010. "The quality of quality awards: Diminishing information asymmetries in a hotel chain," Journal of Business Research, Elsevier, vol. 63(8), pages 832-839, August.
  51. Irina I. Frolova & Emma N. Gilyazeva, 2018. "Foreign Experience of TQM Application in Practice," Journal of New Economy, Ural State University of Economics, vol. 19(2), pages 36-49, April.
  52. Lamberson, P.J. & Page, Scott E., 2012. "The effect of feedback consistency on success in markets with positive feedbacks," Economics Letters, Elsevier, vol. 114(3), pages 259-261.
  53. Nelson P. Repenning, 2002. "A Simulation-Based Approach to Understanding the Dynamics of Innovation Implementation," Organization Science, INFORMS, vol. 13(2), pages 109-127, April.
  54. Molina-Azorín, Jose F. & Tarí, Juan José & Pereira-Moliner, Jorge & López-Gamero, María D. & Pertusa-Ortega, Eva M., 2015. "The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry," Tourism Management, Elsevier, vol. 50(C), pages 41-54.
  55. Joshua G. Rosett & Richard N. Rosett, 1999. "Characteristics of TQM: Evidence from the RIT/USA Today Quality Cup Competition," NBER Working Papers 7241, National Bureau of Economic Research, Inc.
  56. Kevin B. Hendricks & Vinod R. Singhal, 2001. "The Long-Run Stock Price Performance of Firms with Effective TQM Programs," Management Science, INFORMS, vol. 47(3), pages 359-368, March.
  57. Jed DeVaro & Hodaka Morita, 2013. "Internal Promotion and External Recruitment: A Theoretical and Empirical Analysis," Journal of Labor Economics, University of Chicago Press, vol. 31(2), pages 227-269.
  58. Nicolau, Juan Luis & Sellers, Ricardo, 2002. "The stock market's reaction to quality certification: Empirical evidence from Spain," European Journal of Operational Research, Elsevier, vol. 142(3), pages 632-641, November.
  59. Geoffrey Tso & Fangtao Liu & Jin Li, 2015. "Identifying Factors of Employee Satisfaction: A Case Study of Chinese Resource-Based State-Owned Enterprises," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 123(2), pages 567-583, September.
  60. Peter Cappelli & David Neumark, 2001. "Do “High-Performance†Work Practices Improve Establishment-Level Outcomes?," ILR Review, Cornell University, ILR School, vol. 54(4), pages 737-775, July.
  61. Lanzenauer, Christoph Haehling von & Huesmann, Monika, 2002. "Der Ausbreitungsprozess des Managementinstrumentes TQM," Discussion Papers 2002/22, Free University Berlin, School of Business & Economics.
  62. George H. Ionescu & Daniela Firoiu & Ramona Pîrvu & Roxana Bădîrcea & Cristian Drăgan, 2018. "Implementation of Integrated Management Systems and Corporate Social Responsibility Initiatives—A Romanian Hospitality Industry Perspective," Sustainability, MDPI, vol. 10(10), pages 1-15, October.
  63. Hazhir Rahmandad & Rebecca Henderson & Nelson P. Repenning, 2018. "Making the Numbers? “Short Termism” and the Puzzle of Only Occasional Disaster," Management Science, INFORMS, vol. 64(3), pages 1328-1347, March.
  64. Rishi Domun, 2016. "Path towards Business Excellence the Mauritian Experience," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(12), pages 148-148, November.
  65. Nelson P. Repenning, 2000. "Drive out Fear (Unless You Can Drive It in): The Role of Agency and Job Security in Process Improvement," Management Science, INFORMS, vol. 46(11), pages 1385-1396, November.
  66. Azimian, Alireza & Kilgour, D. Marc & Noori, Hamid, 2016. "Mitigating contagion risk by investing in the safety of rivals," European Journal of Operational Research, Elsevier, vol. 254(3), pages 935-945.
  67. Cosmin DOBRIN & Adriana GIRNEATA & Mihaela MASCU (UDA) & Oana CROITORU, 2015. "Quality: A Determinant Factor Of Competitiveness €“ The Evolution Of Iso Certifications For Management Systems," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 9(1), pages 1062-1073, November.
  68. Marcos Singer & Patricio Donoso, 2005. "Un Caso De Empoderamiento En La Industria Quimica," Abante, Escuela de Administracion. Pontificia Universidad Católica de Chile., vol. 8(1), pages 3-24.
  69. Vera Ferrón Vílchez & Nicole Darnall, 2016. "Two are Better Than One: The Link Between Management Systems and Business Performance," Business Strategy and the Environment, Wiley Blackwell, vol. 25(4), pages 221-240, May.
  70. Olgun Çiçek & Hakar Mohammed, 2014. "Testing The Relationship Between Total Quality Management Practices and Performance - An Applied Study at Girne American University," Proceedings of International Academic Conferences 0100615, International Institute of Social and Economic Sciences.
  71. Nirusa Sirivariskul, 2019. "The Effect of Absorptive Capability on Relationship between Total Quality Management and New Product Innovativeness of ISO 9001 International Quality Standard in the Industries Sector, Thailand," International Review of Management and Marketing, Econjournals, vol. 9(1), pages 31-35.
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