[go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/p/sek/iacpro/0100615.html
   My bibliography  Save this paper

Testing The Relationship Between Total Quality Management Practices and Performance - An Applied Study at Girne American University

Author

Listed:
  • Olgun Çiçek

    (Girne American University)

  • Hakar Mohammed

    (Girne American University)

Abstract
Universities and institutions of higher education have not had transaction of competing for market share. However more recently, the trend is changing and to survive both private and public institutions must not only attract and retain a sizable number of students and staff but also provide qualitative educational services. In order to survive in the market, Total Quality Management practices already being applied in the corporate world is gradually finding its way into higher education management. This empirical research examines the relationship between total quality management (TQM) practices and performance at Girne American University (GAU). Five determinates of TQM practices were identified which includes Leadership, Strategic quality planning, Customer focus, Training, and Employee Involvement. The quantitative data were obtained through a survey of 118 students at GAU. This study supports the hypotheses that there is a different in outcomes when TQM is adopted at university. In addition, there is a positive relationship between TQM practices and university performance level.

Suggested Citation

  • Olgun Çiçek & Hakar Mohammed, 2014. "Testing The Relationship Between Total Quality Management Practices and Performance - An Applied Study at Girne American University," Proceedings of International Academic Conferences 0100615, International Institute of Social and Economic Sciences.
    • Handle: RePEc:sek:iacpro:0100615
    as

    Download full text from publisher

    File URL: https://iises.net/proceedings/9th-international-academic-conference-istanbul/table-of-content/detail?cid=1&iid=29&rid=615
    File Function: First version, 2014
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ali Bakhit Jaafreh & Abedalfattah Z. Al-abedallat, 2013. "The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 4(1), pages 93-109, January.
    2. Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
    3. Macinati, Manuela S., 2008. "The relationship between quality management systems and organizational performance in the Italian National Health Service," Health Policy, Elsevier, vol. 85(2), pages 228-241, February.
    4. Salaheldin Ismail Salaheldin, 2009. "Critical success factors for TQM implementation and their impact on performance of SMEs," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 58(3), pages 215-237, March.
    5. Khalifa Al-Khalifa & Elaine Aspinwall, 2008. "Critical success factors of TQM: a UK study," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 3(4), pages 430-443.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
    2. Minh Hue Nguyen & Anh Chi Phan & Yoshiki Matsui, 2018. "Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms," Sustainability, MDPI, vol. 10(2), pages 1-31, January.
    3. Gordana Pejović & Jovan Filipović & Ljiljana Tasić & Valentina Marinković, 2016. "Towards medicines regulatory authorities' quality performance improvement: value for public health," International Journal of Health Planning and Management, Wiley Blackwell, vol. 31(1), pages 22-40, January.
    4. Jorge Luis García-Alcaraz & Francisco Javier Flor-Montalvo & Liliana Avelar-Sosa & Cuauhtémoc Sánchez-Ramírez & Emilio Jiménez-Macías, 2019. "Human Resource Abilities and Skills in TQM for Sustainable Enterprises," Sustainability, MDPI, vol. 11(22), pages 1-22, November.
    5. Hazhir Rahmandad & Nelson Repenning, 2016. "Capability erosion dynamics," Strategic Management Journal, Wiley Blackwell, vol. 37(4), pages 649-672, April.
    6. Surendra Gera & Wulong Gu, 2004. "The Effect of Organizational Innovation and Information and Communications Technology on Firm Performance," International Productivity Monitor, Centre for the Study of Living Standards, vol. 9, pages 37-51, Fall.
    7. Reza Dabestani & Allahvirdi Taghavi & Mohammad Saljoughian, 2014. "The Relationship between Total Quality Management Critical Success Factors and Knowledge Sharing in a Service Industry," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 39(1), pages 81-101, February.
    8. Rana Basu & Prabha Bhola, 2015. "Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 23(02), pages 199-235, June.
    9. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
    10. Ana Kundid Novokmet & Andrijana Rogošiæ, 2017. "Long-Term Financial Effects of Quality Management System Maturity Based on ISO 9001 Principles," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 1003-1003.
    11. David I. Levine & Michael W. Toffel, 2010. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers," Management Science, INFORMS, vol. 56(6), pages 978-996, June.
    12. Mihail Busu & Alexandra Catalina Nedelcu, 2017. "Sustainability and Economic Performance of the Companies in the Renewable Energy Sector in Romania," Sustainability, MDPI, vol. 10(1), pages 1-16, December.
    13. Yaser Mansour Almansour, 2015. "The Impact of Total Quality Management Components on Firms Performance," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 6(8), pages 384-394.
    14. Khor Wei Min & Abdo Ali Homaid & Mohd Sobri Minai & Ali Yusob Md Zain, 2016. "Total Quality Management Practices and Microfinance Institutions Performance in Yemen: The Resource Based View Theory Perspective," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 1005-1012.
    15. Kevin B. Hendricks & Vinod R. Singhal, 2001. "The Long-Run Stock Price Performance of Firms with Effective TQM Programs," Management Science, INFORMS, vol. 47(3), pages 359-368, March.
    16. Nicolau, Juan Luis & Sellers, Ricardo, 2002. "The stock market's reaction to quality certification: Empirical evidence from Spain," European Journal of Operational Research, Elsevier, vol. 142(3), pages 632-641, November.
    17. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
    18. repec:dau:papers:123456789/3185 is not listed on IDEAS
    19. Dedi Purbowo & Sunaryo & Nur Prima Waluyowati, 2022. "The effect of leadership on operational performance:The mediating role of quality improvement," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(1), pages 108-116, January.
    20. Lilian DE MENEZES & Garry GELADE & Stephen WOOD, 2008. "A Longitudinal Study of the Latent Class Clusters of Modern Management Practices and their Association with Organizational Performance in British Manufacturing," EcoMod2008 23800028, EcoMod.
    21. Ronald Ebenezer Essel, 2020. "Assessing Total Quality Management (TQM) Effect on Hospital Performance in Ghana Using a Non-Probabilistic Approach: The Case of Greater Accra Regional Hospital (GARH)," Metamorphosis: A Journal of Management Research, , vol. 19(1), pages 29-41, June.

    More about this item

    Keywords

    TQM; TQM and Higher Education; TQM Practices; University Performance;
    All these keywords.

    JEL classification:

    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sek:iacpro:0100615. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Klara Cermakova (email available below). General contact details of provider: https://iises.net/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.