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Gender gaps in the world of payments

Author

Listed:
  • Carin van der Cruijsen
  • Marie-Claire Broekhoff
Abstract
Gender gaps are widespread. The world of payments is no exception, as our research using novel survey data from Dutch households shows. First, we find that men are more likely than women to have experienced paying with a credit card or contactless via their smartphone or smartwatch. Differences in digital literacy and attitudes towards new payment instruments lie at the heart of these gender gaps, with men expressing higher levels of digital literacy and greater enjoyment when trying out new payment instruments. Second, our research shows a division of payment tasks within households. For example, men are more involved in paying housing-related costs, while women tend to be in charge of grocery payments. Finally, women have poorer payment fraud knowledge and express more fear of the digital world. Our research underscores the importance of policies aimed at improving digital literacy and fraud knowledge, especially among women.

Suggested Citation

  • Carin van der Cruijsen & Marie-Claire Broekhoff, 2024. "Gender gaps in the world of payments," Working Papers 805, DNB.
  • Handle: RePEc:dnb:dnbwpp:805
    as

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    File URL: https://www.dnb.nl/media/ufefvsxv/working_paper_no-805.pdf
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    References listed on IDEAS

    as
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    Cited by:

    1. Broekhoff, Marie-Claire & van der Cruijsen, Carin, 2024. "Paying in a blink of an eye: it hurts less, but you spend more," Journal of Economic Behavior & Organization, Elsevier, vol. 221(C), pages 110-133.

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    More about this item

    Keywords

    payments; gender gap; inclusion; fraud knowledge; digital literacy;
    All these keywords.

    JEL classification:

    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • G50 - Financial Economics - - Household Finance - - - General
    • J16 - Labor and Demographic Economics - - Demographic Economics - - - Economics of Gender; Non-labor Discrimination
    • J33 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs - - - Compensation Packages; Payment Methods

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