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Went for Cost, Stayed for Quality?: Moving the Back Office to India

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  • Dossani, Rafiq
  • Kenney, Martin
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  • Dossani, Rafiq & Kenney, Martin, 2003. "Went for Cost, Stayed for Quality?: Moving the Back Office to India," UCAIS Berkeley Roundtable on the International Economy, Working Paper Series qt0b7764tt, UCAIS Berkeley Roundtable on the International Economy, UC Berkeley.
    • Handle: RePEc:cdl:ucbrie:qt0b7764tt
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    References listed on IDEAS

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    1. Paul Thompson & Chris Warhurst & George Callaghan, 2001. "Ignorant Theory and Knowledgeable Workers: Interrogating the Connections between Knowledge, Skills and Services," Journal of Management Studies, Wiley Blackwell, vol. 38(7), pages 923-942, November.
    2. Arora, Ashish & Athreye, Suma, 2002. "The software industry and India's economic development," Information Economics and Policy, Elsevier, vol. 14(2), pages 253-273, June.
    3. Cohen, Stephen S & Zysman, John & DeLong, Bradford J, 2000. "Tools for Thought: What is New and Important about the "E-conomy"?," Department of Economics, Working Paper Series qt0c97w1gn, Department of Economics, Institute for Business and Economic Research, UC Berkeley.
    4. Robert C. Feenstra, 1998. "Integration of Trade and Disintegration of Production in the Global Economy," Journal of Economic Perspectives, American Economic Association, vol. 12(4), pages 31-50, Fall.
    5. Robert C. Feenstra, 1998. "Integration of Trade and Disintegration of Production in the Global Economy," Journal of Economic Perspectives, American Economic Association, vol. 12(4), pages 31-50, Fall.
    6. Cohen, Stephen S & Zysman, John & DeLong, Bradford J, 2000. "Tools for Thought: What is New and Important about the "E-conomy"?," UCAIS Berkeley Roundtable on the International Economy, Working Paper Series qt0c97w1gn, UCAIS Berkeley Roundtable on the International Economy, UC Berkeley.
    7. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    8. Cowhey, Peter, 1998. "FCC benchmarks and the reform of the international telecommunications market," Telecommunications Policy, Elsevier, vol. 22(11), pages 899-911, December.
    9. D'Costa, Anthony P., 2003. "Uneven and Combined Development: Understanding India's Software Exports," World Development, Elsevier, vol. 31(1), pages 211-226, January.
    10. Wanda J. Orlikowski, 1996. "Improvising Organizational Transformation Over Time: A Situated Change Perspective," Information Systems Research, INFORMS, vol. 7(1), pages 63-92, March.
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    Cited by:

    1. Schulze-Cleven, Tobias, 2006. "The Politics of an Experimental Society: Creating Labor Market Flexibility in Europe," Institute for Research on Labor and Employment, Working Paper Series qt92x040tt, Institute of Industrial Relations, UC Berkeley.
    2. J. Bradford Jensen & Lori G. Kletzer, 2010. "Measuring Tradable Services and the Task Content of Offshorable Services Jobs," NBER Chapters, in: Labor in the New Economy, pages 309-335, National Bureau of Economic Research, Inc.
    3. J. Bradford Jensen & Lori G. Kletzer, 2005. "Tradable Services: Understanding the Scope and Impact of Services Outsourcing," Working Paper Series WP05-9, Peterson Institute for International Economics.
    4. Kingshuk K. Sinha & Andrew H. Van de Ven, 2005. "Designing Work Within and Between Organizations," Organization Science, INFORMS, vol. 16(4), pages 389-408, August.
    5. Goyal, Ashima, 2007. "Distant labour supply, skills and induced technical change," Information Economics and Policy, Elsevier, vol. 19(2), pages 133-150, June.
    6. Silvia Massini & Nidthida Perm-Ajchariyawong & Arie Lewin, 2010. "Role of Corporate-Wide Offshoring Strategy on Offshoring Drivers, Risks and Performance," Industry and Innovation, Taylor & Francis Journals, vol. 17(4), pages 337-371.
    7. Martinez-Noya, Andrea & Garcia-Canal, Esteban & Guillen, Mauro F., 2012. "International R&D service outsourcing by technology-intensive firms: Whether and where?," Journal of International Management, Elsevier, vol. 18(1), pages 18-37.
    8. William Milberg, 2007. "WP 2006-5 Pricing and Profits Under Globalized Competition: A Post Keynesian Perspective on U.S. Economic Hegemony," SCEPA working paper series. 2006-5, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
    9. F Ted Tschang, 2011. "A Comparison of the Industrialization Paths for Asian Services Outsourcing Industries, and Implications for Poverty Alleviation," Working Papers id:4537, eSocialSciences.
    10. Lorena M. D’Agostino & Grazia D. Santangelo, 2012. "Do Overseas R&D Laboratories in Emerging Markets Contribute to Home Knowledge Creation?," Management International Review, Springer, vol. 52(2), pages 251-273, April.
    11. Martin Tobal, 2019. "A model of wage and employment effects of service offshoring," Canadian Journal of Economics/Revue canadienne d'économique, John Wiley & Sons, vol. 52(1), pages 303-338, February.
    12. Jensen, Peter D. Ørberg, 2009. "A learning perspective on the offshoring of advanced services," Journal of International Management, Elsevier, vol. 15(2), pages 181-193, June.
    13. Greene, William, 2005. "Growth in Services Outsourcing to India: Propellant or Drain on the U.S. Economy?," Working Papers 15865, United States International Trade Commission, Office of Economics.
    14. Sambharya, Rakesh B. & Kumaraswamy, Arun & Banerjee, Snehamay, 2005. "Information technologies and the future of the multinational enterprise," Journal of International Management, Elsevier, vol. 11(2), pages 143-161, June.
    15. Robert Grzanka, 2007. "Umiędzynarodowienie sektora usług," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 7-8, pages 43-63.
    16. Lampert, Curba Morris & Kim, Minyoung, 2019. "Going far to go further: Offshoring, exploration, and R&D performance," Journal of Business Research, Elsevier, vol. 103(C), pages 376-386.
    17. Alberto Di Minin, 2003. "Regions in the global knowledge economy," Working Papers 200302, Scuola Superiore Sant'Anna of Pisa, Istituto di Management.
    18. Goyal, Ashima, 2005. "New technology and labour Markets: Entrants, outsourcing and matching," MPRA Paper 24620, University Library of Munich, Germany.
    19. Sarosh Kuruvilla & Aruna Ranganathan, 2008. "Economic Development Strategies and Macro-and Micro-Level Human Resource Policies: The Case of India's “Outsourcing†Industry," ILR Review, Cornell University, ILR School, vol. 62(1), pages 39-72, October.
    20. B.Devi Prasad, 2015. "Call Centre as an Emerging Work Space – A Study of its Workers in Indian Context," Working Papers id:7806, eSocialSciences.
    21. William Milberg, 2007. "WP 2007-9 Shifting Sources and Uses of Profits: Sustaining U.S. Financialization with Global Value Chains," SCEPA working paper series. 2007-9, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
    22. Rosa Grimaldi & Elisa Mattarelli & Andrea Prencipe & Maximilian von Zedtwitz, 2010. "Offshoring of Intangibles: Organizational and Strategic Issues," Industry and Innovation, Taylor & Francis Journals, vol. 17(4), pages 331-336.
    23. Tschang, F. Ted, 2011. "A Comparison of the Industrialization Paths for Asian Services Outsourcing Industries, and Implications for Poverty Alleviation," ADBI Working Papers 313, Asian Development Bank Institute.
    24. William Milberg, Melissa Mahoney, Markus Schneider, Rudiger von Arnim, 2007. "WP 2006-4 Dynamic Gains from U.S. Services Offshoring: A Critical View," SCEPA working paper series. 2006-4, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
    25. William Milberg, Rudiger von Arnim, 2007. "WP 2006-3 U.S. Offshoring: Implications for Economic Growth and Income Distribution," SCEPA working paper series. 2006-3, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.

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