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Der Six-Sigma-Ansatz und dessen Implementierung aus Sicht einer Sparkasse: Eine Darstellung und Analyse

Author

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  • Hirche, Quentin
  • Vollmar, Bernhard H.
Abstract
Der Six-Sigma-Ansatz dient dem strategischen Management der Prozessverbesserung, der neben einem statistischen Qualitätsziel zugleich eine Methode des Qualitätsmanagement umfasst. Während es sich in Industrieunternehmen seit längerem etabliert hat, ist dieses Konzept in der Finanzwelt, jedenfalls in Deutschland, bislang verhalten aufgegriffen worden. Die vorliegende Studie befasst sich mit den Möglichkeiten und Grenzen des Einsatzes bei Kreditinstituten. In Rahmen der anwendungsorientierten Überlegungen wird vor allem die Implementierung am Beispiel einer Modellsparkasse geprüft. Daraus lassen sich Handlungsund Gestaltungsempfehlungen ableiten.

Suggested Citation

  • Hirche, Quentin & Vollmar, Bernhard H., 2013. "Der Six-Sigma-Ansatz und dessen Implementierung aus Sicht einer Sparkasse: Eine Darstellung und Analyse," PFH Forschungspapiere/Research Papers 2013/05, PFH Private University of Applied Sciences, Göttingen.
    • Handle: RePEc:zbw:pfhrps:201305
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