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Assessing Electronic Service Delivery in Municipalities

Author

Listed:
  • Tjerk Budding

    (School of Business and Economics, Vrije Universiteit Amsterdam)

  • Bram Faber

    (School of Business and Economics, Vrije Universiteit Amsterdam)

  • Raymond (R.H.J.M.) Gradus

    (School of Business and Economics, Vrije Universiteit Amsterdam; Tinbergen Institute, The Netherlands)

Abstract
In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014-2016 panel-data of ICT service delivery for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which they offer their service delivery digitally. We explore the factors that may explain the differences among the municipalities. Some trends can be discerned, most notably the strong relationship of e-government adoption with demographic characteristics, such as population, population density and both older age and younger age groups. Remarkably, we did not find an influence of educa-tion and income. Finally, we did not observe a relation between municipal allocated costs and level of e-maturity, hereby leaving the question open if and how e-government can lead to cost reductions.

Suggested Citation

  • Tjerk Budding & Bram Faber & Raymond (R.H.J.M.) Gradus, 2017. "Assessing Electronic Service Delivery in Municipalities," Tinbergen Institute Discussion Papers 17-087/VIII, Tinbergen Institute.
    • Handle: RePEc:tin:wpaper:20170087
    as

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    File URL: https://papers.tinbergen.nl/17087.pdf
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    References listed on IDEAS

    as
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    3. Germà Bel & Elbert Dijkgraaf & Xavier Fageda & Raymond Gradus, 2008. "Similar problems, different solutions: Comparing refuse collection in the Netherlands and Spain," IREA Working Papers 200815, University of Barcelona, Research Institute of Applied Economics, revised Nov 2008.
    4. Christopher Pollitt, 2003. "Joined‐up Government: a Survey," Political Studies Review, Political Studies Association, vol. 1(1), pages 34-49, January.
    5. Vincent Homburg & Andres Dijkshoorn & Marcel Thaens, 2014. "Diffusion of Personalised Services among Dutch Municipalities: Evolving Channels of Persuasion," Local Government Studies, Taylor & Francis Journals, vol. 40(3), pages 429-450, May.
    6. Jose Manuel Ruano de la Fuente, 2014. "E-Government Strategies in Spanish Local Governments," Local Government Studies, Taylor & Francis Journals, vol. 40(4), pages 600-620, July.
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    Cited by:

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    3. Maddalena Honorati & Sara Johansson de Silva & Natalia Millan & Florentin Kerschbaumer, 2019. "Work for a Better Future in Armenia," World Bank Publications - Reports 34412, The World Bank Group.
    4. Tu, Ran & Gai, Yijun (Jessie) & Farooq, Bilal & Posen, Daniel & Hatzopoulou, Marianne, 2020. "Electric vehicle charging optimization to minimize marginal greenhouse gas emissions from power generation," Applied Energy, Elsevier, vol. 277(C).

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    More about this item

    Keywords

    e-government; municipalities; service delivery; local government; cost of services; empirical study;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • H76 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Other Expenditure Categories
    • H79 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Other

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