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Sharing Expertise: Beyond Knowledge Management

Author

Listed:
  • Mark Ackerman

    (University of Michigan)

  • Volkmar Pipek

    (University of Siegen)

  • Volker Wulf

    (University of Siegen)

Abstract
The field of knowledge management focuses on how organizations can most effectively store, manage, retrieve, and enlarge their intellectual properties. The repository view of knowledge management emphasizes the gathering, providing, and filtering of explicit knowledge. The information in a repository has the advantage of being easily transferable and reusable. But it is not easy to use decontextualized information, and users often need access to human experts. This book describes a more recent approach to knowledge management, which the authors call "expertise sharing." Expertise sharing emphasizes the human aspects--cognitive, social, cultural, and organizational--of knowledge management, in addition to information storage and retrieval. Rather than focusing on the management level of an organization, expertise sharing focuses on the self-organized activities of the organization's members. The book addresses the concerns of both researchers and practitioners, describing current literature and research as well as offering information on implementing systems. It consists of three parts: an introduction to knowledge sharing in large organizations; empirical studies of expertise sharing in different types of settings; and detailed descriptions of computer systems that can route queries, assemble people and work, and augment naturally occurring social networks within organizations.

Suggested Citation

  • Mark Ackerman & Volkmar Pipek & Volker Wulf, 2003. "Sharing Expertise: Beyond Knowledge Management," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262011956, April.
    • Handle: RePEc:mtp:titles:0262011956
    as

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    Citations

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    Cited by:

    1. Ahmad, Farhan & Barner-Rasmussen, Wilhelm, 2019. "False foe? When and how code switching practices can support knowledge sharing in multinational corporations," Journal of International Management, Elsevier, vol. 25(3), pages 1-1.
    2. Derballa, Volker & Pousttchi, Key, 2004. "Extending Knowledge Management to Mobile Workplaces," MPRA Paper 3616, University Library of Munich, Germany.
    3. M G Nicholls & B J Cargill, 2008. "Determining best practice production in an aluminium smelter involving sub-processes based substantially on tacit knowledge: an application of Communities of Practice," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(1), pages 13-24, January.
    4. Wai Fong Boh & Yuqing Ren & Sara Kiesler & Robert Bussjaeger, 2007. "Expertise and Collaboration in the Geographically Dispersed Organization," Organization Science, INFORMS, vol. 18(4), pages 595-612, August.
    5. Matthew W. Guah & Wendy L. Currie, 2004. "Factors Affecting IT-Based Knowledge Management Strategy in UK Healthcare System," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 3(04), pages 279-289.
    6. Xiaomo Liu & G. Alan Wang & Aditya Johri & Mi Zhou & Weiguo Fan, 2014. "Harnessing global expertise: A comparative study of expertise profiling methods for online communities," Information Systems Frontiers, Springer, vol. 16(4), pages 715-727, September.
    7. Sajjad M. Jasimuddin & N. A. D. Connell & Jonathan H. Klein, 2006. "What Motivates Organisational Knowledge Transfer? Some Lessons from a UK-Based Multinational," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 5(02), pages 165-171.
    8. Raelin, Joe, 2006. "Does Action Learning Promote Collaborative Leadership?," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 5(2), pages 152-168.

    More about this item

    Keywords

    organizations; knowledge management; information;
    All these keywords.

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

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