[go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/a/spr/qualqt/v47y2013i3p1367-1383.html
   My bibliography  Save this article

Evaluating the operational performance of knowledge-based industries: the perspective of intellectual capital

Author

Listed:
  • Chia-Chin Chang
  • Shiu-Wan Hung
  • Sin-Yi Huang
Abstract
Performance evaluation is more than a quantitative concept but should also take industrial characteristics into account in order to form an accurate evaluation. In the past, evaluations of the operational performance of knowledge-based industries have missed out a significant factor, which is intellectual capital (IC). By adopting data envelopment analysis (DEA), a multiple-objective decision making method, this study aims to construct an efficiency evaluation model for the Taiwanese digital content industry based on the perspective of IC. The empirical results suggest that the scale of the digital content companies does play an important role in influencing the operating efficiency. The firms have a small amount of capital can still attain optimal efficiency, from the perspective of IC. In addition, human resource capital and customer capital are the most significant influential factors that deserve digital content firms’ attention. It is suggested that enterprises in the digital content industries should focus more on managing their IC. DEA can provide the semiconductor firms’ operations with insights into resource allocation and competitive advantage as well as help with strategic decision-making. Copyright Springer Science+Business Media B.V. 2013

Suggested Citation

  • Chia-Chin Chang & Shiu-Wan Hung & Sin-Yi Huang, 2013. "Evaluating the operational performance of knowledge-based industries: the perspective of intellectual capital," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(3), pages 1367-1383, April.
    • Handle: RePEc:spr:qualqt:v:47:y:2013:i:3:p:1367-1383
    DOI: 10.1007/s11135-011-9595-x
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11135-011-9595-x
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11135-011-9595-x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    2. Lewin, Arie Y & Morey, Richard C & Cook, Thomas J, 1982. "Evaluating the administrative efficiency of courts," Omega, Elsevier, vol. 10(4), pages 401-411.
    3. Tser‐Yieth Chen & Ling‐hua Chen, 2007. "DEA performance evaluation based on BSC indicators incorporated," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(4), pages 335-357, May.
    4. Noel Uri, 2003. "The Effect of Incentive Regulation in Telecommunications in the United States," Quality & Quantity: International Journal of Methodology, Springer, vol. 37(2), pages 169-191, May.
    5. Liu, Fuh-Hwa Franklin & Wang, Peng-hsiang, 2008. "DEA Malmquist productivity measure: Taiwanese semiconductor companies," International Journal of Production Economics, Elsevier, vol. 112(1), pages 367-379, March.
    6. Cheng-Ru Wu & Che-Wei Chang & Hung-Lung Lin, 2008. "FAHP Sensitivity Analysis for Measurement Nonprofit Organizational Performance," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(3), pages 283-302, June.
    7. R. D. Banker & A. Charnes & W. W. Cooper, 1984. "Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis," Management Science, INFORMS, vol. 30(9), pages 1078-1092, September.
    8. Chen, Yao & Iqbal Ali, Agha, 2004. "DEA Malmquist productivity measure: New insights with an application to computer industry," European Journal of Operational Research, Elsevier, vol. 159(1), pages 239-249, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ruey-Chyn Tsaur & I-Fei Chen & Yu-Shan Chan, 2017. "TFT-LCD industry performance analysis and evaluation using GRA and DEA models," International Journal of Production Research, Taylor & Francis Journals, vol. 55(15), pages 4378-4391, August.
    2. Phi-Hung Nguyen & Thi-Ly Nguyen & Hong-Quan Le & Thuy-Quynh Pham & Hoang-Anh Nguyen & Chi-Vinh Pham, 2023. "How Does the Competitiveness Index Promote Foreign Direct Investment at the Provincial Level in Vietnam? An Integrated Grey Delphi–DEA Model Approach," Mathematics, MDPI, vol. 11(6), pages 1-30, March.
    3. Peter Fernandes Wanke & Rebecca de Mattos, 2014. "Capacity Issues and Efficiency Drivers in Brazilian Bulk Terminals," Brazilian Business Review, Fucape Business School, vol. 11(5), pages 72-98, October.
    4. J. Cummins & Hongmin Zi, 1998. "Comparison of Frontier Efficiency Methods: An Application to the U.S. Life Insurance Industry," Journal of Productivity Analysis, Springer, vol. 10(2), pages 131-152, October.
    5. Avkiran, Necmi K., 2001. "Investigating technical and scale efficiencies of Australian Universities through data envelopment analysis," Socio-Economic Planning Sciences, Elsevier, vol. 35(1), pages 57-80, March.
    6. Pontus Mattsson & Jonas Månsson & Christian Andersson & Fredrik Bonander, 2018. "A bootstrapped Malmquist index applied to Swedish district courts," European Journal of Law and Economics, Springer, vol. 46(1), pages 109-139, August.
    7. Ali Kabasakal & Aziz Kutlar & Murat Sarikaya, 2015. "Efficiency determinations of the worldwide railway companies via DEA and contributions of the outputs to the efficiency and TFP by panel regression," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 23(1), pages 69-88, March.
    8. Muliaman Hadad & Maximilian Hall & Karligash Kenjegalieva & Wimboh Santoso & Richard Simper, 2011. "Banking efficiency and stock market performance: an analysis of listed Indonesian banks," Review of Quantitative Finance and Accounting, Springer, vol. 37(1), pages 1-20, July.
    9. Yi-Chung Hsu, 2014. "Efficiency in government health spending: a super slacks-based model," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(1), pages 111-126, January.
    10. Wang, Lan-Hsun & Liao, Shu-Yi & Huang, Mao-Lung, 2022. "The growth effects of knowledge-based technological change on Taiwan’s industry: A comparison of R&D and education level," Economic Analysis and Policy, Elsevier, vol. 73(C), pages 525-545.
    11. Fernández, David & Pozo, Carlos & Folgado, Rubén & Jiménez, Laureano & Guillén-Gosálbez, Gonzalo, 2018. "Productivity and energy efficiency assessment of existing industrial gases facilities via data envelopment analysis and the Malmquist index," Applied Energy, Elsevier, vol. 212(C), pages 1563-1577.
    12. Karan S. Thagunna & Shashank Poudel, 2013. "Measuring Bank Performance of Nepali Banks: A Data Envelopment Analysis (DEA) Perspective," International Journal of Economics and Financial Issues, Econjournals, vol. 3(1), pages 54-65.
    13. Gustavo Ferro & Victoria Oubiña & Carlos A. Romero, 2019. "Benchmarking Labor Courts: an Efficiency Frontier Analysis," Asociación Argentina de Economía Política: Working Papers 4140, Asociación Argentina de Economía Política.
    14. Jie Wu & Qingyuan Zhu & Pengzhen Yin & Malin Song, 2017. "Measuring energy and environmental performance for regions in China by using DEA-based Malmquist indices," Operational Research, Springer, vol. 17(3), pages 715-735, October.
    15. Tsai, Hsiang-Chih & Chen, Chun-Mei & Tzeng, Gwo-Hshiung, 2006. "The comparative productivity efficiency for global telecoms," International Journal of Production Economics, Elsevier, vol. 103(2), pages 509-526, October.
    16. Chen, Chien-Ming, 2013. "Super efficiencies or super inefficiencies? Insights from a joint computation model for slacks-based measures in DEA," European Journal of Operational Research, Elsevier, vol. 226(2), pages 258-267.
    17. Jamal Ouenniche & Skarleth Carrales, 2018. "Assessing efficiency profiles of UK commercial banks: a DEA analysis with regression-based feedback," Annals of Operations Research, Springer, vol. 266(1), pages 551-587, July.
    18. Aziz KUTLAR & Ali KABASAKAL & Adem BABACAN, 2015. "Dynamic Efficiency of Turkish Banks: a DEA Window and Malmquist Index Analysis for the Period of 2003-2012," Sosyoekonomi Journal, Sosyoekonomi Society, issue 23(24).
    19. Facanha, Luis Otavio & Resende, Marcelo, 2004. "Price cap regulation, incentives and quality:: The case of Brazilian telecommunications," International Journal of Production Economics, Elsevier, vol. 92(2), pages 133-144, November.
    20. Kyuseok Lee & Kyuwan Choi, 2010. "Cross redundancy and sensitivity in DEA models," Journal of Productivity Analysis, Springer, vol. 34(2), pages 151-165, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:qualqt:v:47:y:2013:i:3:p:1367-1383. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.