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A Review of Management and Importance of E-Commerce Implementation in Service Delivery of Private Express Enterprises of China

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  • Qamar Farooq
  • Peihua Fu
  • Yunhong Hao
  • Tchamy Jonathan
  • Yanni Zhang
Abstract
Express delivery is the growing industry that provides the means to facilitate people across the world by shipping goods and documents from one place to another. The profitability of sole companies is based on price, quality, reliability, and services. However, the impact of corporate value capture strategies on the overall sustainability of the value creation process is rarely discussed in the existing literature. This review article is aimed to develop a model to relate the effectiveness and efficiency of managerial processes with the quality of service delivery, employment, and customer retention. Extensive literature review establishes that Advancement in E-commerce Infrastructure strengthens the relationship of good management and customer retention. The present article further explains the mediation of automation in supply chain management in our model. This article has a theoretical contribution to the extant literature on e-commerce and supply chain management along with practical implication for taking care of contemporary techniques to automate the processes for success in Private Express Enterprise business, particularly for the managers, responsible for corporate performance.

Suggested Citation

  • Qamar Farooq & Peihua Fu & Yunhong Hao & Tchamy Jonathan & Yanni Zhang, 2019. "A Review of Management and Importance of E-Commerce Implementation in Service Delivery of Private Express Enterprises of China," SAGE Open, , vol. 9(1), pages 21582440188, January.
    • Handle: RePEc:sae:sagope:v:9:y:2019:i:1:p:2158244018824194
    DOI: 10.1177/2158244018824194
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    References listed on IDEAS

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    6. Yunhong Hao & Qamar Farooq & Yuan Sun, 2018. "Development of theoretical framework and measures for the role of social media in realizing corporate social responsibility through native and non‐native communication modes: Moderating effects of cro," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(4), pages 704-711, July.
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    Cited by:

    1. Qamar Farooq & Jie Hao & Xuan Liu & Di Xiao & Yunhong Hao, 2020. "Social and environmental development: Fresh concepts and soft measures towards sustainable development," Sustainable Development, John Wiley & Sons, Ltd., vol. 28(6), pages 1796-1803, November.
    2. Tang, Yuk Ming & Chau, Ka Yin & Xu, Duo & Liu, Xiaoyun, 2021. "Consumer perceptions to support IoT based smart parcel locker logistics in China," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    3. Wenquan Shi, 2021. "Analyzing enterprise asset structure and profitability using cloud computing and strategic management accounting," PLOS ONE, Public Library of Science, vol. 16(9), pages 1-21, September.
    4. Yingyan Zhao & Yihong Zhou & Wu Deng, 2020. "Innovation Mode and Optimization Strategy of B2C E-Commerce Logistics Distribution under Big Data," Sustainability, MDPI, vol. 12(8), pages 1-13, April.
    5. Zhongqi Deng & Yu Zhang & Ao Yu, 2020. "The New Economy in China: An Intercity Comparison," SAGE Open, , vol. 10(4), pages 21582440209, December.
    6. Jose Alejandro Cano & Abraham Londoño-Pineda & Carolina Rodas, 2022. "Sustainable Logistics for E-Commerce: A Literature Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(19), pages 1-24, September.
    7. Qamar Farooq & Peihua Fu & Shahzad Ahmad & Yanni Zhang & Yunhong Hao, 2019. "Assessing Human Factor in the Adoption of Computer-Based Information Systems as the Internal Corporate Social Responsibility," SAGE Open, , vol. 9(3), pages 21582440198, August.
    8. Kashif Nazar Khan & Muhammad Shoaib Arshad & Matthew Pinkerton & Ikpe-etim Nathan Obomufok, 2019. "Stress Reliever – A Social Responsibility of Mobile Phone Software Engineers and Businessmen," Annals of Social Sciences & Management studies, Juniper Publishers Inc., vol. 3(2), pages 33-35, March.
    9. Zhuoqi Teng & Yugang He & Renhong Wu, 2022. "E-Commerce: Does Sustainable Logistics Development Matter?," Sustainability, MDPI, vol. 15(1), pages 1-17, December.

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