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Service Logistics: Logistification Of Service Processes

Author

Listed:
  • ÁKOS GUBÁN

    (Budapest Business School)

  • RICHÁRD KÁSA

    (Budapest Business School)

Abstract
The demand for improving business processes has a very wide range of literature and even very popular not only in academic life, but also among business experts. The topic is particularly actual even today as there is a lot of debate and confusion regarding to the boundaries and scope of techniques and methods. The concept of restructuring dysfunctional processes and process elements still exist and evolve, though with more and more sophisticated tools than before, but on the old, proven principles. The narrowing markets, the increased competition and the economic crisis all forcing companies to gain a comparative advantage through increasing efficiency. This constraint provides a basis for the development of methods which have two directions: specialization and generalization. In this recent paper we show this two concept: the universality of methods on the one hand, and the opportunities of specialization on the other hand.

Suggested Citation

  • Ákos Gubán & Richárd Kása, 2013. "Service Logistics: Logistification Of Service Processes," Advanced Logistic systems, University of Miskolc, Department of Material Handling and Logistics, vol. 7(1), pages 43-50, December.
    • Handle: RePEc:pcz:alspcz:v:7:y:2013:i:1:p:43-50
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    References listed on IDEAS

    as
    1. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    2. Berkley, Blair J., 1996. "Analyzing service blueprints using phase distributions," European Journal of Operational Research, Elsevier, vol. 88(1), pages 152-164, January.
    Full references (including those not matched with items on IDEAS)

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