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The measurement of job performance and its impact on effectiveness

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  • Fakhraddin Maroofi
  • Farzad Navidinya
Abstract
This study extends previous research by investigating the issue of which measure of job performance plays a substantial role in influencing any effectiveness outcome. Little research has examined the relationship between job performance and effectiveness. Four items for task performance, five items for contextual performance and three items for effectiveness (productivity and quality and innovation) were used for assessing employee performance. A total of 600 employees in the company participated in this study. The result shows that two items 'attention to important details and creativity to solve a work problem', were the most effectual items to contribute to productivity, quality, and innovation, respectively. Education level and job experience had more effect on effectiveness. Job performance measures used in the company have different effects on each of the effectiveness indicators. The result of this study shows that training programmes in purpose of enhancing employee effectiveness in the hard workers jobs at the industry should focus on attention to important details and creativity to solve a work problem.

Suggested Citation

  • Fakhraddin Maroofi & Farzad Navidinya, 2011. "The measurement of job performance and its impact on effectiveness," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 12(3), pages 217-227.
    • Handle: RePEc:ids:ijbpma:v:12:y:2011:i:3:p:217-227
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    Cited by:

    1. Jamel Choukir & Munirah Sarhan Alqahtani & Essam Khalil & Elsayed Mohamed, 2022. "Effects of Working from Home on Job Performance: Empirical Evidence in the Saudi Context during the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(6), pages 1-18, March.

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