[go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/a/igg/jsita0/v5y2014i2p64-75.html
   My bibliography  Save this article

A BPR Approach for e-Governance in Public Transportation

Author

Listed:
  • Ajay Kumar Bharti

    (Department of Computer Science, Babasaheb Bhimrao Ambedkar University, Lucknow, Uttar Pradesh, India)

  • Sanjay K. Dwivedi

    (Department of Computer Science, Babasaheb Bhimrao Ambedkar University, Lucknow, Uttar Pradesh, India)

Abstract
Information is one of the important entities to affect the decision making, therefore effective and efficient management of information in bureaucratic, strategic planning and decision making will affect the governance process. e-Governance is a panacea for all the problems in government or public sector, public transportation is not the exception too. The public transportation sector has to manage the information, resources, people and process in an effective and efficient manner using information and communication technology to provide effective and efficient services to their commuters. In this paper we discusses about the need of BPR in public transportation, their steps for implementation followed by recommendations and its expected benefits. The paper also elaborates our analytical and foresight based strategic model for e-Governance in the public transportation sector in India. Based on the case study and the issues in the public transportation a set of recommendations for service delivery in the public transportation sector. Following these recommendations sector will be able to deliver integrated and quality services to their citizens of India using National e-Governance Plan (NeGP) service delivery model.

Suggested Citation

  • Ajay Kumar Bharti & Sanjay K. Dwivedi, 2014. "A BPR Approach for e-Governance in Public Transportation," International Journal of Strategic Information Technology and Applications (IJSITA), IGI Global, vol. 5(2), pages 64-75, April.
    • Handle: RePEc:igg:jsita0:v:5:y:2014:i:2:p:64-75
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijsita.2014040105
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jsita0:v:5:y:2014:i:2:p:64-75. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.