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Smart tourism destination triggers consumer experience: the case of Porto

Author

Listed:
  • Pedro Liberato
  • Elisa Alen
  • Dalia Liberato
Abstract
Purpose - The purpose of this paper is to emphasize the increasing importance of information and communication technologies (ICTs) in smart tourism destinations, in their integration in the activity of the tourism companies, and in their interaction with visitors/tourists. In summary, it is intended to evaluate in the city of Porto how the use of technology before, during and after the visit influences the tourist experience. Design/methodology/approach - The authors empirically investigate the importance of using ICTs during tourism experience, assess the access/availability of ICT at the destination and its importance in tourist’s decisions. It is analyzed if the applications and/or information available on the internet are important and positively influence the tourism experience in Porto, that is, the degree of tourist satisfaction. The empirical evidence is based on a quantitative analysis, using a data set involving 423 tourists in the city of Porto. Findings - The importance of the internet access at the destination, especially in places like airports and hotels, since most tourists are primarily using their mobile devices and computers during the trip, and the existing information technologies available in the destination (internet, smartphones or other mobile devices and applications) are considered very important in explaining tourists’ experience. Originality/value - This study identifies the strengths and weaknesses of the technological strategies, providing useful information for destination management, discussing innovation in tourism, and proposing a framework that empirically evaluates how technological components used in smart tourism destinations can improve tourists’ experiences.

Suggested Citation

  • Pedro Liberato & Elisa Alen & Dalia Liberato, 2018. "Smart tourism destination triggers consumer experience: the case of Porto," European Journal of Management and Business Economics, Emerald Group Publishing Limited, vol. 27(1), pages 6-25, January.
    • Handle: RePEc:eme:ejmbep:ejmbe-11-2017-0051
    DOI: 10.1108/EJMBE-11-2017-0051
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    Citations

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    Cited by:

    1. Jennifer Yee-Shan Chang & Rupam Konar & Jun-Hwa Cheah & Xin-Jean Lim, 2024. "Does privacy still matter in smart technology experience? A conditional mediation analysis," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(1), pages 71-86, March.
    2. Ana-Maria Ionescu & Flavius Aurelian Sârbu, 2024. "Exploring the Impact of Smart Technologies on the Tourism Industry," Sustainability, MDPI, vol. 16(8), pages 1-23, April.
    3. Xuejiao Chen & Kai Zhang & Yanting Huang, 2023. "Effect of Social Loneliness on Tourist Happiness: A Mediation Analysis Based on Smartphone Usage," Sustainability, MDPI, vol. 15(11), pages 1-22, May.

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