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Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers

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  • Seri, Paolo
  • Bianchi, Annaflavia
  • Matteucci, Nicola
Abstract
We analyze the state of the art of indicators on e-government, e-health, e-procurement and e-participation. We survey the main methodological properties of these indicators, and highlight their heuristic potential. Further, we address empirically the issue of the explanation of the availability scores, i.e. how the supply of the various e-services in each country is affected by political, institutional and socio-economic differences, and is followed by actual usage. The econometric analysis uncovers the importance of broadband penetration and higher education as drivers for most of the types of e-services and users (citizens and businesses). Moreover, a corruption-free and agile public sector proves to be an important pre-condition for more effective supply and usage. Despite data limitations and the complexity of the underlying diffusion phenomena, our study is the first truly longitudinal contribution aimed at disentangling the common drivers of such an important phenomenon – the e-services availability and usage across European countries. As such, this work appears useful to inform the policy debate and practice, in a phase characterized by a prospective reorientation of the public e-services provision and policy agenda.

Suggested Citation

  • Seri, Paolo & Bianchi, Annaflavia & Matteucci, Nicola, 2014. "Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers," Telecommunications Policy, Elsevier, vol. 38(5), pages 496-513.
    • Handle: RePEc:eee:telpol:v:38:y:2014:i:5:p:496-513
    DOI: 10.1016/j.telpol.2014.03.004
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    1. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
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    5. Barbara Ubaldi, 2013. "Open Government Data: Towards Empirical Analysis of Open Government Data Initiatives," OECD Working Papers on Public Governance 22, OECD Publishing.
    6. Ford, George S., 2011. "Broadband expectations and the convergence of ranks," Telecommunications Policy, Elsevier, vol. 35(3), pages 213-219, April.
    7. Arduini, Davide & Denni, Mario & Lucchese, Matteo & Nurra, Alessandra & Zanfei, Antonello, 2013. "The role of technology, organization and contextual factors in the development of e-Government services: An empirical analysis on Italian Local Public Administrations," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 177-189.
    8. Taipale, Sakari, 2013. "The use of e-government services and the Internet: The role of socio-demographic, economic and geographical predictors," Telecommunications Policy, Elsevier, vol. 37(4), pages 413-422.
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    Cited by:

    1. Matteucci, Nicola, 2019. "The EU State aid policy for broadband: An evaluation of the Italian experience with first generation networks," Telecommunications Policy, Elsevier, vol. 43(9).
    2. Nicola Matteucci, 2015. "Il divario digitale infrastrutturale delle Marche," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 98-121.
    3. Nicola Matteucci & Paolo Seri, 2015. "Editoriale," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 5-18.
    4. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
    5. Sergio Scicchitano, 2018. "Commenti," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2018(1-2), pages 119-123.
    6. Nicola Matteucci & Paolo Seri, 2012. "Crisi e declino nella manifattura italiana: note per l?agenda di ricerca e la politica industriale," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2012(3), pages 148-160.
    7. Nicola Matteucci, 2014. "L?investimento nelle reti NGA a larga banda: la "questione settentrionale"," ECONOMIA E POLITICA INDUSTRIALE, FrancoAngeli Editore, vol. 2014(4), pages 129-158.
    8. Nicola MATTEUCCI, 2014. "La banda larga del Veneto: stato, orientamenti e politiche," Economia Marche / Journal of Applied Economics, Universita' Politecnica delle Marche (I) / Fondazione Aristide Merloni (I), vol. 0(1), pages 64-82, November.
    9. Khan, Anupriya & Krishnan, Satish & Dhir, Amandeep, 2021. "Electronic government and corruption: Systematic literature review, framework, and agenda for future research," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    10. Marco Lorenzetti & Nicola Matteucci, 2016. "La copertura digitale del territorio rurale: un?analisi sui comuni marchigiani," ECONOMIA E SOCIET? REGIONALE, FrancoAngeli Editore, vol. 2016(2), pages 92-112.
    11. Quaglione, Davide & Matteucci, Nicola & Furia, Donatella & Marra, Alessandro & Pozzi, Cesare, 2020. "Are mobile and fixed broadband substitutes or complements? New empirical evidence from Italy and implications for the digital divide policies," Socio-Economic Planning Sciences, Elsevier, vol. 71(C).
    12. Paolo Seri, 2015. "L?Egovernment nelle Marche," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2015(1), pages 122-136.
    13. Matteucci, Nicola & Seri, Paolo, 2015. "Editoriale: “La PA digitale: un ossimoro italiano?” [Editorial: "The Digital Public Administration: An Italian Oxymoron?"]," MPRA Paper 64473, University Library of Munich, Germany.
    14. Reggi, Luigi & Gil-Garcia, J. Ramon, 2021. "Addressing territorial digital divides through ICT strategies: Are investment decisions consistent with local needs?," MPRA Paper 105003, University Library of Munich, Germany.

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    More about this item

    Keywords

    e-government; e-health; e-procurement; e-participation; Diffusion; Usage; Drivers; Europe;
    All these keywords.

    JEL classification:

    • L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • O38 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Government Policy

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