[go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v119y2020icp131-141.html
   My bibliography  Save this article

Do stakeholder capabilities promote sustainable business innovation in small and medium-sized enterprises? Evidence from Italy

Author

Listed:
  • Veronica, Scuotto
  • Alexeis, Garcia-Perez
  • Valentina, Cillo
  • Elisa, Giacosa
Abstract
Sustainable innovation and its management have become fundamental forces for change in business and society. Paradoxically, little attention has been given to how small and medium-sized enterprises (SMEs) manage sustainable innovation in the current knowledge-intensive context. By studying 80 SMEs from the high-tech manufacturing sector in Italy, this research has found that, when combined with stakeholder engagement, sustainable innovation management becomes a pivotal phenomenon for new and established SMEs. Stakeholders proved instrumental in generating the sense of environmental responsibility in SMEs. As a pioneer combination of stakeholder theory and innovation management theory, our research found that stakeholder-related capabilities, both tangible and intangible, influence the firm's orientation towards sustainable innovation, its environmental responsibility and related capabilities. Our research assists the sustainability, adaptation, innovation and growth orientation of SMEs in a knowledge-intensive environment by recommending that, in their relationship with stakeholders, SMEs become more open to co-create, share and reuse environmental knowledge.

Suggested Citation

  • Veronica, Scuotto & Alexeis, Garcia-Perez & Valentina, Cillo & Elisa, Giacosa, 2020. "Do stakeholder capabilities promote sustainable business innovation in small and medium-sized enterprises? Evidence from Italy," Journal of Business Research, Elsevier, vol. 119(C), pages 131-141.
    • Handle: RePEc:eee:jbrese:v:119:y:2020:i:c:p:131-141
    DOI: 10.1016/j.jbusres.2019.06.025
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296319303856
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2019.06.025?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Pera, Rebecca & Occhiocupo, Nicoletta & Clarke, Jackie, 2016. "Motives and resources for value co-creation in a multi-stakeholder ecosystem: A managerial perspective," Journal of Business Research, Elsevier, vol. 69(10), pages 4033-4041.
    2. David Williamson & Gary Lynch-Wood & John Ramsay, 2006. "Drivers of Environmental Behaviour in Manufacturing SMEs and the Implications for CSR," Journal of Business Ethics, Springer, vol. 67(3), pages 317-330, September.
    3. Bruce Kogut & Udo Zander, 1992. "Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology," Organization Science, INFORMS, vol. 3(3), pages 383-397, August.
    4. Dawkins, Cedric, 2015. "Agonistic Pluralism and Stakeholder Engagement," Business Ethics Quarterly, Cambridge University Press, vol. 25(1), pages 1-28, January.
    5. Michelle Greenwood, 2007. "Stakeholder Engagement: Beyond the Myth of Corporate Responsibility," Journal of Business Ethics, Springer, vol. 74(4), pages 315-327, September.
    6. E. M. Nkoana & T. Waas & A. Verbruggen & C. J. Burman & J. Hugé, 2017. "Analytic framework for assessing participation processes and outcomes of climate change adaptation tools," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 19(5), pages 1731-1760, October.
    7. Ayuso, Silvia & Rodriguez, Miguel A. & Ricart, Joan E., 2006. "Using stakeholder dialogue as a source for new ideas. A dynamic capability underlying sustainable innovation," IESE Research Papers D/633, IESE Business School.
    8. Michelle Greenwood & Harry Buren III, 2010. "Trust and Stakeholder Theory: Trustworthiness in the Organisation–Stakeholder Relationship," Journal of Business Ethics, Springer, vol. 95(3), pages 425-438, September.
    9. Albort-Morant, Gema & Leal-Millán, Antonio & Cepeda-Carrión, Gabriel, 2016. "The antecedents of green innovation performance: A model of learning and capabilities," Journal of Business Research, Elsevier, vol. 69(11), pages 4912-4917.
    10. Andrea Revell & Robert Blackburn, 2007. "The business case for sustainability? An examination of small firms in the UK's construction and restaurant sectors," Business Strategy and the Environment, Wiley Blackwell, vol. 16(6), pages 404-420, September.
    11. Maximilian A. Maier & Alexander Brem & Matthias Kauke, 2016. "Exploring the boundaries of corporate social responsibility and innovation: a conceptual framework of socio-political stakeholders and their integration into the innovation process," International Journal of Innovation and Sustainable Development, Inderscience Enterprises Ltd, vol. 10(3), pages 312-337.
    12. Sanjay Sharma & Irene Henriques, 2005. "Stakeholder influences on sustainability practices in the Canadian forest products industry," Strategic Management Journal, Wiley Blackwell, vol. 26(2), pages 159-180, February.
    13. John L Naman & Dennis P. Slevin, 1993. "Entrepreneurship and the concept of fit: A model and empirical tests," Strategic Management Journal, Wiley Blackwell, vol. 14(2), pages 137-153, February.
    14. Stéphane J. G. Girod & Richard Whittington, 2017. "Reconfiguration, restructuring and firm performance: Dynamic capabilities and environmental dynamism," Strategic Management Journal, Wiley Blackwell, vol. 38(5), pages 1121-1133, May.
    15. Kuckertz, Andreas & Wagner, Marcus, 2010. "The influence of sustainability orientation on entrepreneurial intentions -- Investigating the role of business experience," Journal of Business Venturing, Elsevier, vol. 25(5), pages 524-539, September.
    16. Ingemar Dierickx & Karel Cool, 1989. "Asset Stock Accumulation and Sustainability of Competitive Advantage," Management Science, INFORMS, vol. 35(12), pages 1504-1511, December.
    17. Mehrpouya, Afshin & Chowdhury, Imran, 2018. "Re-Thinking the CSP-CFP Linkage: Analyzing the Mechanisms Involved in Translating Socially-Responsible Behavior to Financial Performance," HEC Research Papers Series 1253, HEC Paris, revised 20 Mar 2018.
    18. Elisabet Garriga, 2014. "Beyond Stakeholder Utility Function: Stakeholder Capability in the Value Creation Process," Journal of Business Ethics, Springer, vol. 120(4), pages 489-507, April.
    19. Kathleen M. Eisenhardt & Jeffrey A. Martin, 2000. "Dynamic capabilities: what are they?," Strategic Management Journal, Wiley Blackwell, vol. 21(10‐11), pages 1105-1121, October.
    20. Ommen, Nils O. & Blut, Markus & Backhaus, Christof & Woisetschläger, David M., 2016. "Toward a better understanding of stakeholder participation in the service innovation process: More than one path to success," Journal of Business Research, Elsevier, vol. 69(7), pages 2409-2416.
    21. Robert Strand & R. Freeman, 2015. "Scandinavian Cooperative Advantage: The Theory and Practice of Stakeholder Engagement in Scandinavia," Journal of Business Ethics, Springer, vol. 127(1), pages 65-85, March.
    22. Barbara Aquilani & Cecilia Silvestri & Alessandro Ruggieri, 2016. "Sustainability, TQM and Value Co-Creation Processes: The Role of Critical Success Factors," Sustainability, MDPI, vol. 8(10), pages 1-23, October.
    23. Geoffrey G. Bell, 2005. "Clusters, networks, and firm innovativeness," Strategic Management Journal, Wiley Blackwell, vol. 26(3), pages 287-295, March.
    24. Ingemar Dierickx & Karel Cool, 1989. "Asset Stock Accumulation and the Sustainability of Competitive Advantage: Reply," Management Science, INFORMS, vol. 35(12), pages 1514-1514, December.
    25. Nakata, Cheryl & Viswanathan, Madhubalan, 2012. "From impactful research to sustainable innovations for subsistence marketplaces," Journal of Business Research, Elsevier, vol. 65(12), pages 1655-1657.
    26. Kathleen R. Conner & C. K. Prahalad, 1996. "A Resource-Based Theory of the Firm: Knowledge Versus Opportunism," Organization Science, INFORMS, vol. 7(5), pages 477-501, October.
    27. Clarysse, Bart & Moray, Nathalie, 2004. "A process study of entrepreneurial team formation: the case of a research-based spin-off," Journal of Business Venturing, Elsevier, vol. 19(1), pages 55-79, January.
    28. Petya Puncheva-Michelotti & Sarah Hudson & Marco Michelotti, 2018. "The role of proximity to local and global citizens in stakeholders' moral recognition of corporate social responsibility," Post-Print hal-01774498, HAL.
    29. Kalamas, Maria & Cleveland, Mark & Laroche, Michel, 2014. "Pro-environmental behaviors for thee but not for me: Green giants, green Gods, and external environmental locus of control," Journal of Business Research, Elsevier, vol. 67(2), pages 12-22.
    30. Edvinsson, Leif & Sullivan, Patrick, 1996. "Developing a model for managing intellectual capital," European Management Journal, Elsevier, vol. 14(4), pages 356-364, August.
    31. David Gadenne & Jessica Kennedy & Catherine McKeiver, 2009. "An Empirical Study of Environmental Awareness and Practices in SMEs," Journal of Business Ethics, Springer, vol. 84(1), pages 45-63, January.
    32. Banjo Roxas & Alan Coetzer, 2012. "Institutional Environment, Managerial Attitudes and Environmental Sustainability Orientation of Small Firms," Journal of Business Ethics, Springer, vol. 111(4), pages 461-476, December.
    33. Jung Wan Lee & Young Min Kim & Young Ei Kim, 2018. "Antecedents of Adopting Corporate Environmental Responsibility and Green Practices," Journal of Business Ethics, Springer, vol. 148(2), pages 397-409, March.
    34. Robert Handfield & Robert Sroufe & Steven Walton, 2005. "Integrating environmental management and supply chain strategies," Business Strategy and the Environment, Wiley Blackwell, vol. 14(1), pages 1-19, January.
    35. Bhardwaj, Pradeep & Chatterjee, Prabirendra & Demir, Kivilcim Dogerlioglu & Turut, Ozge, 2018. "When and how is corporate social responsibility profitable?," Journal of Business Research, Elsevier, vol. 84(C), pages 206-219.
    36. Scuotto, Veronica & Del Giudice, Manlio & Peruta, Maria Rosaria della & Tarba, Shlomo, 2017. "The performance implications of leveraging internal innovation through social media networks: An empirical verification of the smart fashion industry," Technological Forecasting and Social Change, Elsevier, vol. 120(C), pages 184-194.
    37. Jaryn Bradford & Evan D. G. Fraser, 2008. "Local authorities, climate change and small and medium enterprises: identifying effective policy instruments to reduce energy use and carbon emissions," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 15(3), pages 156-172, May.
    38. Puncheva-Michelotti, Petya & Hudson, Sarah & Michelotti, Marco, 2018. "The role of proximity to local and global citizens in stakeholders' moral recognition of corporate social responsibility," Journal of Business Research, Elsevier, vol. 88(C), pages 234-244.
    39. Prashant Kale & Harbir Singh, 2007. "Building firm capabilities through learning: the role of the alliance learning process in alliance capability and firm‐level alliance success," Strategic Management Journal, Wiley Blackwell, vol. 28(10), pages 981-1000, October.
    40. Zahra, Shaker A., 1993. "Environment, corporate entrepreneurship, and financial performance: A taxonomic approach," Journal of Business Venturing, Elsevier, vol. 8(4), pages 319-340, July.
    41. Zahra, Shaker A., 1991. "Predictors and financial outcomes of corporate entrepreneurship: An exploratory study," Journal of Business Venturing, Elsevier, vol. 6(4), pages 259-285, July.
    42. Simon Shackley & Robert Deanwood, 2002. "Stakeholder Perceptions of Climate Change Impacts at the Regional Scale: Implications for the Effectiveness of Regional and Local Responses," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 45(3), pages 381-402.
    43. Balabanis, George I. & Katsikea, Eva. S., 2003. "Being an entrepreneurial exporter: does it pay?," International Business Review, Elsevier, vol. 12(2), pages 233-252, April.
    44. MacGregor, Steven P. & Fontrodona, Joan, 2008. "Exploring the fit between CSR and innovation," IESE Research Papers D/759, IESE Business School.
    45. Andrea L. Larson, 2000. "Sustainable innovation through an entrepreneurship lens," Business Strategy and the Environment, Wiley Blackwell, vol. 9(5), pages 304-317, September.
    46. Demetris Vrontis & Alkis Thrassou & Gabriele Santoro & Armando Papa, 2017. "Ambidexterity, external knowledge and performance in knowledge-intensive firms," The Journal of Technology Transfer, Springer, vol. 42(2), pages 374-388, April.
    47. Mark P. Sallos & Esin Yoruk & Alexeis García-Pérez, 2017. "A business process improvement framework for knowledge-intensive entrepreneurial ventures," The Journal of Technology Transfer, Springer, vol. 42(2), pages 354-373, April.
    48. Kazadi, Kande & Lievens, Annouk & Mahr, Dominik, 2016. "Stakeholder co-creation during the innovation process: Identifying capabilities for knowledge creation among multiple stakeholders," Journal of Business Research, Elsevier, vol. 69(2), pages 525-540.
    49. Robert Strand & R. Freeman, 2015. "Erratum to: Scandinavian Cooperative Advantage: The Theory and Practice of Stakeholder Engagement in Scandinavia," Journal of Business Ethics, Springer, vol. 127(1), pages 87-87, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. German Arana‐Landin & Waleska Sigüenza & Beñat Landeta‐Manzano & Iker Laskurain‐Iturbe, 2024. "Circular economy: On the road to ISO 59000 family of standards," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(3), pages 1977-2009, May.
    2. I. Argyriou & N. Sifakis & T. Tsoutsos, 2022. "Ranking measures to improve the sustainability of Mediterranean ports based on multicriteria decision analysis: a case study of Souda port, Chania, Crete," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(5), pages 6449-6466, May.
    3. Diaz-Sarachaga, Jose Manuel & Ariza-Montes, Antonio, 2022. "The role of social entrepreneurship in the attainment of the sustainable development goals," Journal of Business Research, Elsevier, vol. 152(C), pages 242-250.
    4. Yan, Xinjie, 2023. "Media attention, urban environmental regulation and corporate environmental responsibility," Finance Research Letters, Elsevier, vol. 58(PC).
    5. Wang, Xinxin & Xu, Zeshui & Qin, Yong & Skare, Marinko, 2021. "Service networks for sustainable business: A dynamic evolution analysis over half a century," Journal of Business Research, Elsevier, vol. 136(C), pages 543-557.
    6. Howard, Mickey & Böhm, Steffen & Eatherley, Dan, 2022. "Systems resilience and SME multilevel challenges: A place-based conceptualization of the circular economy," Journal of Business Research, Elsevier, vol. 145(C), pages 757-768.
    7. Jiang, Yihuo & Ni, Hongliang & Guo, Xiaomei & Ni, Yihan, 2023. "Integrating ESG practices and natural resources management for sustainable economic development in SMEs under the double-carbon target of China," Resources Policy, Elsevier, vol. 87(PA).
    8. Thanh Tiep Le & Abhishek Behl, 2022. "Role of corporate governance in quick response to Covid-19 to improve SMEs’ performance: evidence from an emerging market," Operations Management Research, Springer, vol. 15(1), pages 528-550, June.
    9. Sanjay Kumar Singh & Manlio Del Giudice & Charbel Jose Chiappetta Jabbour & Hengky Latan & Amrik Singh Sohal, 2022. "Stakeholder pressure, green innovation, and performance in small and medium‐sized enterprises: The role of green dynamic capabilities," Business Strategy and the Environment, Wiley Blackwell, vol. 31(1), pages 500-514, January.
    10. Weiwei Wu & Jian Shi & Yexin Liu, 2024. "The impact of corporate social responsibility in technological innovation on sustainable competitive performance," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    11. Huma Sikandar & Umar Haiyat Abdul Kohar & Grigorie Sanda & Asma Salman & Teodor Cilan & Malik Shahzad Shabbir & Carlos Samuel Ramos-Meza, 2024. "Eco-innovation in Small and Medium Enterprises (SMEs): a Systematic Literature Review," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 5841-5863, June.
    12. Wang, Chenxiao & Qureshi, Israr & Guo, Feng & Zhang, Qingpu, 2022. "Corporate social responsibility and disruptive innovation: The moderating effects of environmental turbulence," Journal of Business Research, Elsevier, vol. 139(C), pages 1435-1450.
    13. Enas Nadher Al-Baghdadi & Ahmad Abu Alrub & Husam Rjoub, 2021. "Sustainable Business Model and Corporate Performance: The Mediating Role of Sustainable Orientation and Management Accounting Control in the United Arab Emirates," Sustainability, MDPI, vol. 13(16), pages 1-26, August.
    14. Chowdhury, Soumyadeb & Dey, Prasanta Kumar & Rodríguez-Espíndola, Oscar & Parkes, Geoff & Tuyet, Nguyen Thi Anh & Long, Dang Duc & Ha, Tran Phuong, 2022. "Impact of Organisational Factors on the Circular Economy Practices and Sustainable Performance of Small and Medium-sized Enterprises in Vietnam," Journal of Business Research, Elsevier, vol. 147(C), pages 362-378.
    15. Badreya Gharib Khamis Mohammed Alblooshi & Syed Zamberi Ahmad & Matloub Hussain & Sanjay Kumar Singh, 2022. "Sustainable management of electronic waste: Empirical evidences from a stakeholders' perspective," Business Strategy and the Environment, Wiley Blackwell, vol. 31(4), pages 1856-1874, May.
    16. Mohammad Jamal Bataineh & Pedro Sánchez‐Sellero & Fayssal Ayad, 2024. "Green is the new black: How research and development and green innovation provide businesses a competitive edge," Business Strategy and the Environment, Wiley Blackwell, vol. 33(2), pages 1004-1023, February.
    17. Villegas Pinuer, Francisco & Valenzuela Fernández, Leslier & Llonch Andreu, Joan & López Belbeze, Pilar, 2022. "Environmental sustainability and their factors in SMEs: A multiple case study of Spain and Chile," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Walter, Achim & Auer, Michael & Ritter, Thomas, 2006. "The impact of network capabilities and entrepreneurial orientation on university spin-off performance," Journal of Business Venturing, Elsevier, vol. 21(4), pages 541-567, July.
    2. Zhang, Yucheng & Hou, Zhongwei & Yang, Feifei & Yang, Miles M. & Wang, Zhiling, 2021. "Discovering the evolution of resource-based theory: Science mapping based on bibliometric analysis," Journal of Business Research, Elsevier, vol. 137(C), pages 500-516.
    3. Covin, Jeffrey G. & Garrett, Robert P. & Kuratko, Donald F. & Shepherd, Dean A., 2015. "Value proposition evolution and the performance of internal corporate ventures," Journal of Business Venturing, Elsevier, vol. 30(5), pages 749-774.
    4. Schriber, Svante & Löwstedt, Jan, 2015. "Tangible resources and the development of organizational capabilities," Scandinavian Journal of Management, Elsevier, vol. 31(1), pages 54-68.
    5. Bojica, Ana Maria & Fuentes, Maria del Mar Fuentes, 2012. "Knowledge acquisition and corporate entrepreneurship: Insights from Spanish SMEs in the ICT sector," Journal of World Business, Elsevier, vol. 47(3), pages 397-408.
    6. Diego F. Uribe & Isabel Ortiz-Marcos & Ángel Uruburu, 2018. "What Is Going on with Stakeholder Theory in Project Management Literature? A Symbiotic Relationship for Sustainability," Sustainability, MDPI, vol. 10(4), pages 1-23, April.
    7. Yuan, Chun & Xue, Doudou & He, Xin, 2021. "A balancing strategy for ambidextrous learning, dynamic capabilities, and business model design, the opposite moderating effects of environmental dynamism," Technovation, Elsevier, vol. 103(C).
    8. Nickerson, Jack A. & Yen, C. James & Mahoney, Joseph T., 2011. "Exploring the Problem-Finding and Problem-Solving Approach for Designing Organizations," Working Papers 11-0107, University of Illinois at Urbana-Champaign, College of Business.
    9. Montserrat Boronat-Navarro & Alexandra García-Joerger, 2019. "Ambidexterity, Alliances and Environmental Management System Adoption in Spanish Hotels," Sustainability, MDPI, vol. 11(20), pages 1-16, October.
    10. Ulrich Lichtenthaler & Eckhard Lichtenthaler, 2009. "A Capability‐Based Framework for Open Innovation: Complementing Absorptive Capacity," Journal of Management Studies, Wiley Blackwell, vol. 46(8), pages 1315-1338, December.
    11. Duysters, G.M. & Heimeriks, K.H., 2002. "The influence of alliance capabilities on alliance performance: an empirical investigation," Working Papers 02.08, Eindhoven Center for Innovation Studies.
    12. Mavroudi, Eva & Kesidou, Effie & Pandza, Krsto, 2020. "Shifting back and forth: How does the temporal cycling between exploratory and exploitative R&D influence firm performance?," Journal of Business Research, Elsevier, vol. 110(C), pages 386-396.
    13. Villalonga, Belen, 2004. "Intangible resources, Tobin's q, and sustainability of performance differences," Journal of Economic Behavior & Organization, Elsevier, vol. 54(2), pages 205-230, June.
    14. Ana Villar & César Camisón & Montserrat Boronat, 2007. "Technical Strategic Alliances And Performance: The Mediating Effect Of Knowledge ¿Based Competencies," Working Papers. Serie EC 2007-11, Instituto Valenciano de Investigaciones Económicas, S.A. (Ivie).
    15. Kyle J. Mayer & Deepak Somaya & Ian O. Williamson, 2012. "Firm-Specific, Industry-Specific, and Occupational Human Capital and the Sourcing of Knowledge Work," Organization Science, INFORMS, vol. 23(5), pages 1311-1329, October.
    16. Yunis, Manal & Tarhini, Abbas & Kassar, Abdulnasser, 2018. "The role of ICT and innovation in enhancing organizational performance: The catalysing effect of corporate entrepreneurship," Journal of Business Research, Elsevier, vol. 88(C), pages 344-356.
    17. Jan-Erik Vahlne & Jan Johanson, 2017. "From internationalization to evolution: The Uppsala model at 40 years," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 48(9), pages 1087-1102, December.
    18. Secundo, Giustina & Del Vecchio, Pasquale & Simeone, Luca & Schiuma, Giovanni, 2020. "Creativity and stakeholders' engagement in open innovation: Design for knowledge translation in technology-intensive enterprises," Journal of Business Research, Elsevier, vol. 119(C), pages 272-282.
    19. Carayannopoulos, Sofy & Auster, Ellen R., 2010. "External knowledge sourcing in biotechnology through acquisition versus alliance: A KBV approach," Research Policy, Elsevier, vol. 39(2), pages 254-267, March.
    20. Baraldi, Enrico & Gressetvold, Espen & Harrison, Debbie, 2012. "Resource interaction in inter-organizational networks: Foundations, comparison, and a research agenda," Journal of Business Research, Elsevier, vol. 65(2), pages 266-276.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:119:y:2020:i:c:p:131-141. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.