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Intergroup Leadership: How Leaders Can Enhance Performance of Humanitarian Operations

Author

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  • Mojtaba Salem
  • Niels Van Quaquebeke
  • Maria Besiou
  • Louisa Meyer
Abstract
International humanitarian organizations (IHOs) always strive to improve their operational performance in the field. While anecdotes from practice suggest that IHO field office leadership plays a crucial role in this regard, these claims have not been deeply substantiated by primary data. In response, we collected survey data from 125 humanitarian workers, concentrated in disaster response and development programs, on the issues of field office leadership and operational performance. Building on the operations management and organizational behavior literature, we find that leaders who adopt an intergroup leadership style can significantly improve operational performance via enhancing cooperation between local and expatriate subgroups inside a field office. Notably, we find that the intergroup leadership style becomes more effective as humanitarian workers become more entrenched within cohesive subgroups. These results should help IHOs to better select and train their field office leaders and achieve higher operational performance.

Suggested Citation

  • Mojtaba Salem & Niels Van Quaquebeke & Maria Besiou & Louisa Meyer, 2019. "Intergroup Leadership: How Leaders Can Enhance Performance of Humanitarian Operations," Production and Operations Management, Production and Operations Management Society, vol. 28(11), pages 2877-2897, November.
    • Handle: RePEc:bla:popmgt:v:28:y:2019:i:11:p:2877-2897
    DOI: 10.1111/poms.13085
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    Cited by:

    1. Chunlin Wu & Han Yao & Xin Ning & Lei Wang, 2021. "Emergence of Informal Safety Leadership: A Social–Cognitive Process for Accident Prevention," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 4288-4305, November.
    2. Kundu, Tanmoy & Sheu, Jiuh-Biing & Kuo, Hsin-Tsz, 2022. "Emergency logistics management—Review and propositions for future research," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 164(C).
    3. Rameshwar Dubey, 2022. "Design and management of humanitarian supply chains: challenges, solutions, and frameworks," Annals of Operations Research, Springer, vol. 319(1), pages 1-14, December.
    4. Lea Ruesch & Murat Tarakci & Maria Besiou & Niels Van Quaquebeke, 2022. "Orchestrating coordination among humanitarian organizations," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 1977-1996, May.
    5. Charles J. Corbett & Alfonso J. Pedraza‐Martinez & Luk N. Van Wassenhove, 2022. "Sustainable humanitarian operations: An integrated perspective," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4393-4406, December.
    6. Timperio, Giuseppe & Kundu, Tanmoy & Klumpp, Matthias & de Souza, Robert & Loh, Xiu Hui & Goh, Kelvin, 2022. "Beneficiary-centric decision support framework for enhanced resource coordination in humanitarian logistics: A case study from ASEAN," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 167(C).
    7. Surajit Bag & Muhammad Sabbir Rahman & Gautam Srivastava & Peter Kilbourn & Nishikant Mishra, 2024. "Buyer–supplier partnerships and circular economy performance in food supply chains: Serial mediation by commitment contract and innovation performance," Business Strategy and the Environment, Wiley Blackwell, vol. 33(2), pages 1247-1264, February.
    8. Behl, Abhishek & Gaur, Jighyasu & Pereira, Vijay & Yadav, Rambalak & Laker, Benjamin, 2022. "Role of big data analytics capabilities to improve sustainable competitive advantage of MSME service firms during COVID-19 – A multi-theoretical approach," Journal of Business Research, Elsevier, vol. 148(C), pages 378-389.
    9. Dubey, Rameshwar & Bryde, David J. & Dwivedi, Yogesh K. & Graham, Gary & Foropon, Cyril, 2022. "Impact of artificial intelligence-driven big data analytics culture on agility and resilience in humanitarian supply chain: A practice-based view," International Journal of Production Economics, Elsevier, vol. 250(C).
    10. Mojtaba Salem & Niels Van Quaquebeke & Maria Besiou, 2022. "Aid worker adaptability in humanitarian operations: Interplay of prosocial motivation and authoritarian leadership," Production and Operations Management, Production and Operations Management Society, vol. 31(11), pages 3982-4001, November.
    11. Sanjoy Kumar Paul & Priyabrata Chowdhury, 2020. "Strategies for Managing the Impacts of Disruptions During COVID-19: an Example of Toilet Paper," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(3), pages 283-293, September.

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