[go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/a/bla/polstu/v56y2008i2p288-311.html
   My bibliography  Save this article

The Three Exit, Three Voice and Loyalty Framework: A Test with Survey Data on Local Services

Author

Listed:
  • Keith Dowding
  • Peter John
Abstract
The article presents a modified Hirschman framework with three types of exit: moving location; moving from the public to a private sector provider; and moving between public sector providers; and three types of voice: private voice (complaining about private goods); voting; and collective action. Seven hypotheses are generated from this framework. The article then presents evidence from the first round of an online survey examining citizen satisfaction with public services and the relationship between exit and voice opportunities. We find dissatisfied people are more likely to complain privately, vote and engage in other forms of collective participation; but only a weak relationship exists between dissatisfaction and geographical exit. We find some evidence that the exit–voice trade‐off might exist as more alert consumers are more likely to move from the public to the private sector and those ‘locked in’ are more likely to complain than those who have outside options. Overall the results tend to corroborate the hypotheses drawn from the modified Hirschman framework.

Suggested Citation

  • Keith Dowding & Peter John, 2008. "The Three Exit, Three Voice and Loyalty Framework: A Test with Survey Data on Local Services," Political Studies, Political Studies Association, vol. 56(2), pages 288-311, June.
    • Handle: RePEc:bla:polstu:v:56:y:2008:i:2:p:288-311
    DOI: 10.1111/j.1467-9248.2007.00688.x
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/j.1467-9248.2007.00688.x
    Download Restriction: no
    File URL: https://libkey.io/10.1111/j.1467-9248.2007.00688.x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. G. Donald Jud & James M. Watts, 1981. "Schools and Housing Values," Land Economics, University of Wisconsin Press, vol. 57(3), pages 459-470.
    2. Cheshire, Paul & Sheppard, Stephen, 1998. "Estimating the Demand for Housing, Land, and Neighbourhood Characteristics," Oxford Bulletin of Economics and Statistics, Department of Economics, University of Oxford, vol. 60(3), pages 357-382, August.
    3. Bogart, William T. & Cromwell, Brian A., 1997. "How Much More is a Good School District Worth?," National Tax Journal, National Tax Association, vol. 50(2), pages 215-32, June.
    4. Dowding, Keith & John, Peter, 1996. "Exiting Behavior under Tiebout Conditions: Towards a Predictive Model," Public Choice, Springer, vol. 88(3-4), pages 393-406, September.
    5. Teske, Paul & Schneider, Mark & Mintrom, Michael & Best, Samuel, 1993. "Establishing The Micro Foundations of a Macro Theory: Information, Movers, and the Competitive Local Market for Public Goods," American Political Science Review, Cambridge University Press, vol. 87(3), pages 702-713, September.
    6. Dowding, Keith & John, Peter, 1997. "Fairy Tale Critiques and Political Science: A Reply to Kenneth Newton," British Journal of Political Science, Cambridge University Press, vol. 27(1), pages 111-155, January.
    7. Bogart, William T. & Cromwell, Brian A., 1997. "How Much More Is a Good School District Worth?," National Tax Journal, National Tax Association;National Tax Journal, vol. 50(2), pages 215-232, June.
    8. Le Grand, Julian, 2003. "Motivation, Agency, and Public Policy: Of Knights and Knaves, Pawns and Queens," OUP Catalogue, Oxford University Press, number 9780199266999.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Christian Lessmann, 2012. "Regional Inequality and Decentralization: An Empirical Analysis," Environment and Planning A, , vol. 44(6), pages 1363-1388, June.
    2. Szabó, Zsolt, 2012. "A kivonulás-tiltakozás-hűség fogalomhármas közgazdaságtani relevanciája a 21. században [The relevance of "exit, voice and loyalty" theory in 21st-century economics]," Közgazdasági Szemle (Economic Review - monthly of the Hungarian Academy of Sciences), Közgazdasági Szemle Alapítvány (Economic Review Foundation), vol. 0(12), pages 1311-1335.
    3. Gerber, Anke & Nicklisch, Andreas & Voigt, Stefan, 2019. "The role of ignorance in the emergence of redistribution," Journal of Economic Behavior & Organization, Elsevier, vol. 163(C), pages 239-261.
    4. Croke,Kevin & Garcia Mora,Maria Elena & Goldstein,Markus P. & Mensah,Edouard Romeo & O'Sullivan,Michael B., 2020. "Up before Dawn : Experimental Evidence from a Cross-Border Trader Training at the Democratic Republic of Congo?Rwanda Border," Policy Research Working Paper Series 9123, The World Bank.
    5. Sebhatu, Abiel & Wennberg, Karl & Lakomaa, Erik & Brandén, Maria, 2020. "Work Environment and Competition in Swedish Schools, 1999-2011," Ratio Working Papers 330, The Ratio Institute.
    6. Peter Rasmussen Damgaard & Poul A. Nielsen, 2020. "Does performance disclosure affect user satisfaction, voice, and exit? Experimental evidence from service users," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 3(2).
    7. Deborah Wilson, 2008. "Exit, Voice and Quality in the English Education Sector," The Centre for Market and Public Organisation 08/194, The Centre for Market and Public Organisation, University of Bristol, UK.
    8. Sebhatu, Abiel & Wennberg, Karl & Lakomaa, Erik & Brandén, Maria, 2021. "More Schools, Less Trouble? Competition and Schools’ Work Environment, Sweden 1999–2011," Working Papers 21/1, Stockholm School of Economics, Center for Educational Leadership and Excellence.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ian Davidoff & Andrew Leigh, 2008. "How Much do Public Schools Really Cost? Estimating the Relationship between House Prices and School Quality," The Economic Record, The Economic Society of Australia, vol. 84(265), pages 193-206, June.
    2. Steven Carter, 2008. "Court-ordered Busing and Housing Prices: The Case of Pasadena and San Marino," Journal of Real Estate Research, American Real Estate Society, vol. 30(3), pages 377-394.
    3. Stephen A. Samaha & Wagner A. Kamakura, 2008. "Assessing the Market Value of Real Estate Property with a Geographically Weighted Stochastic Frontier Model," Real Estate Economics, American Real Estate and Urban Economics Association, vol. 36(4), pages 717-751, December.
    4. Diana Mok & Ling‐Hin Li, 2010. "The Spatial Impact of Language Policies on the Marginal Bids for English Education in Hong Kong," Growth and Change, Wiley Blackwell, vol. 41(4), pages 556-587, December.
    5. Theodore M. Crone, 1998. "House prices and the quality of public schools: what are we buying?," Business Review, Federal Reserve Bank of Philadelphia, issue Sep, pages 3-14.
    6. Bogart, William T. & Cromwell, Brian A., 2000. "How Much Is a Neighborhood School Worth?," Journal of Urban Economics, Elsevier, vol. 47(2), pages 280-305, March.
    7. Gibbons, Steve & Machin, Stephen, 2003. "Valuing English primary schools," Journal of Urban Economics, Elsevier, vol. 53(2), pages 197-219, March.
    8. Calcagno, Peter T. & Hall, Joshua C. & Lawson, Robert A., 2010. "Objectivism versus subjectivism: A market test," Journal of Economic Behavior & Organization, Elsevier, vol. 76(2), pages 445-448, November.
    9. Theodore M. Crone, 2006. "Capitalization of the quality of local public schools: what do home buyers value?," Working Papers 06-15, Federal Reserve Bank of Philadelphia.
    10. Brunner, Eric & Balsdon, Ed, 2004. "Intergenerational conflict and the political economy of school spending," Journal of Urban Economics, Elsevier, vol. 56(2), pages 369-388, September.
    11. Xiaozhou Ding & Christopher Bollinger & Michael Clark & William H. Hoyt, 2020. "How Do School District Boundary Changes and New School Proposals Affect Housing Prices," CESifo Working Paper Series 8069, CESifo.
    12. Barrow, Lisa, 2002. "School choice through relocation: evidence from the Washington, D.C. area," Journal of Public Economics, Elsevier, vol. 86(2), pages 155-189, November.
    13. Margaret Brehm & Scott A. Imberman & Michael Naretta, 2017. "Capitalization of Charter Schools into Residential Property Values," Education Finance and Policy, MIT Press, vol. 12(1), pages 1-27, Winter.
    14. Stephen Machin & Kjell G. Salvanes, 2016. "Valuing School Quality via a School Choice Reform," Scandinavian Journal of Economics, Wiley Blackwell, vol. 118(1), pages 3-24, January.
    15. David N. Figlio & Maurice E. Lucas, 2000. "What's in a Grade? School Report Cards and House Prices," NBER Working Papers 8019, National Bureau of Economic Research, Inc.
    16. David N. Figlio & Maurice E. Lucas, 2004. "What's in a Grade? School Report Cards and the Housing Market," American Economic Review, American Economic Association, vol. 94(3), pages 591-604, June.
    17. Machin, Stephen, 2011. "Houses and schools: Valuation of school quality through the housing market," Labour Economics, Elsevier, vol. 18(6), pages 723-729.
    18. Friedson, Andrew I. & Bogin, Alexander N., 2013. "Winning pays: High school football championships and property values," Journal of Housing Economics, Elsevier, vol. 22(1), pages 54-61.
    19. Clapp, John M. & Nanda, Anupam & Ross, Stephen L., 2008. "Which school attributes matter? The influence of school district performance and demographic composition on property values," Journal of Urban Economics, Elsevier, vol. 63(2), pages 451-466, March.
    20. Rebecca Allen & Simon Burgess & Leigh McKenna, 2010. "How should we treat under-performing schools? A regression discontinuity analysis of school inspections in England," DoQSS Working Papers 10-20, Quantitative Social Science - UCL Social Research Institute, University College London.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:polstu:v:56:y:2008:i:2:p:288-311. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0032-3217 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.