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Service Delivery Networks and Employment Relations at German Airports: Jeopardizing Industrial Peace on the Ground?

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  • Markus Helfen
  • Jörg Sydow
  • Carsten Wirth
Abstract
In this article, we ask how organizational restructuring towards a network form of service delivery challenges an established form of employment relations in Germany, that is labour–management collaboration. Building on a theoretical discussion of the marketization hypothesis, we develop a structuration perspective on the relationship between network restructuring and labour–management collaboration, which highlights the political economy of inter‐firm networks. Empirically, we focus on two major airport authorities in Germany. Our findings show how these authorities at the core of service delivery networks face a strategic trade‐off between short‐term labour cost reductions and more adversarial employment relations. Apart from coinciding with a deterioration in working conditions for service workers, the handling of this trade‐off depends on managers’ and worker representatives’ commitment to collaboration across the network. While unions and works councils initially continued with social partnership‐type practices, the more adversarial management practices for enacting the network restructuring cause a fragmentation on the workers’ side and increase the conflict potential. We conclude that the agency of management and worker representatives in the enactment of inter‐firm networks oscillates between more partnership‐like and more conflictive practices, which turn the network restructuring into a political process with divergent outcomes for employment relations.

Suggested Citation

  • Markus Helfen & Jörg Sydow & Carsten Wirth, 2020. "Service Delivery Networks and Employment Relations at German Airports: Jeopardizing Industrial Peace on the Ground?," British Journal of Industrial Relations, London School of Economics, vol. 58(1), pages 168-198, March.
    • Handle: RePEc:bla:brjirl:v:58:y:2020:i:1:p:168-198
    DOI: 10.1111/bjir.12439
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    References listed on IDEAS

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    1. Atte Vieno, 2023. "‘It’s as if I’m Worth Nothing’—Cost-Driven Restructuring and the Dignity of Long-Term Workers in Finland’s State-Owned Postal Service Company," Journal of Business Ethics, Springer, vol. 187(1), pages 17-31, September.
    2. Anna Mori, 2024. "Explaining varieties of social solidarity in supply chains: Actors, institutions and market risks distribution in outsourced public services," British Journal of Industrial Relations, London School of Economics, vol. 62(2), pages 449-479, June.
    3. Laura Carver & Virginia Doellgast, 2021. "Dualism or solidarity? Conditions for union success in regulating precarious work," European Journal of Industrial Relations, , vol. 27(4), pages 367-385, December.
    4. Helfen, Markus & Wirth, Carsten, 2020. "Management von Arbeit in pluralen Netzwerkorganisationen: Trends, Deutungen und Handlungsoptionen," Working Paper Forschungsförderung 185, Hans-Böckler-Stiftung, Düsseldorf.

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