How a Perceived Utilisation of IT-enabled Information shapes Customer Satisfaction in B2B arkets
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DOI: 10.2478/bsrj-2023-0013
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More about this item
Keywords
customer satisfaction; information technology; information utilisation; B2B; service quality; price;All these keywords.
JEL classification:
- L11 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Production, Pricing, and Market Structure; Size Distribution of Firms
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