[go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/a/aea/aejmic/v12y2020i2p41-59.html
   My bibliography  Save this article

Digitizing Disclosure: The Case of Restaurant Hygiene Scores

Author

Listed:
  • Weijia Dai
  • Michael Luca
Abstract
Collaborating with Yelp and the City of San Francisco, we revisit a canonical example of quality disclosure by evaluating and helping to redesign the posting of restaurant hygiene scores on Yelp.com. We implement a two-stage intervention that separately identifies consumer response to information disclosure and a disclosure design with improved salience—a consumer alert. We find score posting is effective, but improving salience further increases consumer response.

Suggested Citation

  • Weijia Dai & Michael Luca, 2020. "Digitizing Disclosure: The Case of Restaurant Hygiene Scores," American Economic Journal: Microeconomics, American Economic Association, vol. 12(2), pages 41-59, May.
    • Handle: RePEc:aea:aejmic:v:12:y:2020:i:2:p:41-59
    DOI: 10.1257/mic.20180293
    as

    Download full text from publisher

    File URL: https://www.aeaweb.org/doi/10.1257/mic.20180293
    Download Restriction: no
    File URL: https://www.aeaweb.org/doi/10.1257/mic.20180293.data
    Download Restriction: no
    File URL: https://www.aeaweb.org/doi/10.1257/mic.20180293.appx
    Download Restriction: no
    File URL: https://www.aeaweb.org/doi/10.1257/mic.20180293.ds
    Download Restriction: Access to full text is restricted to AEA members and institutional subscribers.
    File URL: https://libkey.io/10.1257/mic.20180293?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Makofske, Matthew Philip, 2021. "Spoiled food and spoiled surprises: Inspection anticipation and regulatory compliance," Journal of Economic Behavior & Organization, Elsevier, vol. 190(C), pages 348-365.
    2. Kim, Tami & Martin, Daniel, 2021. "What do consumers learn from regulator ratings? Evidence from restaurant hygiene quality disclosures," Journal of Economic Behavior & Organization, Elsevier, vol. 185(C), pages 234-249.
    3. Gao, Yuan & Lopez, Rigoberto A. & Liao, Ruili & Liu, Xiaoou, 2022. "Public health shocks, learning and diet improvement," Food Policy, Elsevier, vol. 112(C).
    4. Schmitt, Stefanie Y., 2022. "Competition with limited attention to quality differences," BERG Working Paper Series 184, Bamberg University, Bamberg Economic Research Group.
    5. Matthew P. Makofske, 2024. "Disclosure policy design and regulatory agent behavior," American Journal of Agricultural Economics, John Wiley & Sons, vol. 106(1), pages 118-144, January.
    6. Bovay, John, 2021. "Moral hazard under discrete information disclosure: Evidence from food-safety inspections," 2021 Allied Social Sciences Association (ASSA) Annual Meeting (Virtual), January 3-5, 2021, San Diego, California 307948, Agricultural and Applied Economics Association.
    7. Siqi Liu & Bhoomija Ranjan & Benjamin Reed Shiller, 2020. "Are Coarse Ratings Fine? Applications to Crashworthiness Ratings," Working Papers 132, Brandeis University, Department of Economics and International Business School.
    8. Xiang Hui & Meng Liu, 2022. "Quality Certificates Alleviate Consumer Aversion to Sponsored Search Advertising," CESifo Working Paper Series 9886, CESifo.
    9. John Bovay, 2023. "Food safety, reputation, and regulation," Applied Economic Perspectives and Policy, John Wiley & Sons, vol. 45(2), pages 684-704, June.

    More about this item

    JEL classification:

    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • D18 - Microeconomics - - Household Behavior - - - Consumer Protection
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • L88 - Industrial Organization - - Industry Studies: Services - - - Government Policy

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aea:aejmic:v:12:y:2020:i:2:p:41-59. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Michael P. Albert (email available below). General contact details of provider: https://edirc.repec.org/data/aeaaaea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.