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Assessment of Services Provided to NCAA Division I Athletes: Development of a Model and Instrument

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  • Yong Jae Ko
  • Sue M. Durrant
  • John Mangiantini
Abstract
In the United States, student-athlete welfare was adopted as a basic principle by the National Collegiate Athletic Association in 1995 (NCAA, 2005). In addition, the NCAA required that Division I institutions provide academic programs and career/life skills programs as well as athletic skills programs. These directives have resulted in the development of a complex array of services for student-athletes. As no studies have assessed the full range of services now provided to student-athletes, the purpose of this study was to develop a Model for Assessment of Services in Intercollegiate Athletics (MASIA) with an accompanying survey instrument. A total of 422 student-athletes, the entire population of one NCAA Division I-A institution, were surveyed for the model tests. Results of the structural and measurement model tests suggest that the MASIA is a reasonable fit to the data and that the survey scale developed to test the model is psychometrically sound. Implications and limitations of this study are discussed.

Suggested Citation

  • Yong Jae Ko & Sue M. Durrant & John Mangiantini, 2008. "Assessment of Services Provided to NCAA Division I Athletes: Development of a Model and Instrument," Sport Management Review, Taylor & Francis Journals, vol. 11(2), pages 193-214, May.
    • Handle: RePEc:taf:rsmrxx:v:11:y:2008:i:2:p:193-214
    DOI: 10.1016/S1441-3523(08)70109-8
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    Cited by:

    1. Lee, Jeoung-Hak & Kim, Hyun-Duck & Ko, Yong Jae & Sagas, Michael, 2011. "The influence of service quality on satisfaction and intention: A gender segmentation strategy," Sport Management Review, Elsevier, vol. 14(1), pages 54-63, February.
    2. Yoshida, Masayuki, 2017. "Consumer experience quality: A review and extension of the sport management literature," Sport Management Review, Elsevier, vol. 20(5), pages 427-442.

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