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Parcel locker stations: A solution for the last mile?

Author

Listed:
  • Niederprüm, Antonia
  • van Lienden, Willem
Abstract
Postal outlets and parcel shops are increasingly complemented by parcel locker stations. This paper explores the potential reasons for varying trends in the use of parcel locker stations in Europe and discusses the role of parcel locker stations in e-commerce delivery. The paper aims to identify challenges and key drivers for the development of networks of parcel locker stations based on case studies for a selection of countries. It analyses typical business models and discusses the economic reasons for the dominance of exclusively operated networks. The country studies show that establishing a parcel locker network requires significant investments and a dedicated digital strategy by the respective operators. We expect that the increased use of parcel locker stations in Germany will require significant incentives to motivate users (senders and recipients) in choosing this delivery method above home delivery.

Suggested Citation

  • Niederprüm, Antonia & van Lienden, Willem, 2021. "Parcel locker stations: A solution for the last mile?," WIK Working Papers 2, WIK Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste GmbH, Bad Honnef.
    • Handle: RePEc:zbw:wikwps:2
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    File URL: https://www.econstor.eu/bitstream/10419/253743/1/WIK-WP-No2.pdf
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    Citations

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    Cited by:

    1. Leung, Abraham & Lachapelle, Ugo & Burke, Matthew, 2023. "Spatio-temporal analysis of Australia Post parcel locker use during the initial system growth phase in Queensland (2013–2017)," Journal of Transport Geography, Elsevier, vol. 110(C).
    2. Mateusz Kurowski & Marek Sobolewski & Maciej Koszorek, 2023. "Geometrical Parcel Locker Network Design with Consideration of Users’ Preferences as a Solution for Sustainable Last Mile Delivery," Sustainability, MDPI, vol. 15(20), pages 1-17, October.

    More about this item

    Keywords

    Parcel locker stations; e-commerce delivery; delivery option;
    All these keywords.

    JEL classification:

    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General
    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
    • L87 - Industrial Organization - - Industry Studies: Services - - - Postal and Delivery Services

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