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Exploring the interrelation between process management and organizational culture: A critical review

Author

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  • Grau, Corinna
  • Moormann, Jürgen
Abstract
Managing the business processes of a company is a task which has emerged as a top priority across all industries. However, business process management (BPM) is not just a set of structured methods and technologies which can simply be assigned to employees. In contrary, the success of any process initiative is interwoven with the culture of the respective company. In addition, in most cases there is not only one organizational culture but often a range of subcultures within an organization due to previous mergers, existing subsidiaries etc. Despite its importance, the interrelation between BPM and organizational culture has been only sparsely explored. This paper analyzes and determines the status quo of academic literature concerning the interrelation between BPM and organizational culture. The results reveal considerable differences in the perception of the interface between both fields. Furthermore, our analysis shows that the organizational psychological perspective has been widely neglected in process management literature. To the best of our knowledge, this is the first literature review written from both a process management and an organizational psychological perspective. As such, it strives to contribute to a comprehensive and thorough understanding of this interrelation. Based on the review we develop a framework, serving as a basis for a deeper understanding of the interdependency and providing avenues for future research.

Suggested Citation

  • Grau, Corinna & Moormann, Jürgen, 2013. "Exploring the interrelation between process management and organizational culture: A critical review," Frankfurt School - Working Paper Series 200, Frankfurt School of Finance and Management.
    • Handle: RePEc:zbw:fsfmwp:200
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    File URL: https://www.econstor.eu/bitstream/10419/77923/1/749847743.pdf
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    References listed on IDEAS

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    Cited by:

    1. Magdalena Raczyńska & Krzysztof Krukowski, 2019. "Organisational Culture as a Determinant of Business Process Management in the Community Offices in Poland," Administrative Sciences, MDPI, vol. 9(4), pages 1-12, December.

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    More about this item

    Keywords

    Business Process Management (BPM); Organization; Organizational culture; Organizational psychology; Process;
    All these keywords.

    JEL classification:

    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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