[go: up one dir, main page]
IDEAS home Printed from https://ideas.repec.org/a/wly/ectrin/v31y2023i4p1055-1072.html
   My bibliography  Save this article

Does it pay off to invest in bank staff training? Survey‐based evidence from an emerging market banking sector

Author

Listed:
  • Angela Pîslaru
  • Matei Kubinschi
  • Florian Neagu
Abstract
We explore the role of staff training and experience for banks' efficiency and profitability, while accounting for size, solvency, liquidity and business model of the banking sector. We try answering two questions: (i) are banks with higher levels of staff training and experience more efficient and profitable and (ii) do banks that spend more to increase the quality of their staff have better outcomes in terms of NPLs, in case of a downturn? We use two novel sources of microdata from a one‐off survey about banks' HR policies and a database on banks' balance sheets and P&Ls regarding the Romanian banking sector. We apply the Data Envelopment Analysis (DEA) approach to estimate production frontiers and rank banks by cost and income efficiency. Our main findings support the conclusion that it pays off to invest more in the quality of bank staff, from both risk management and revenue efficiency perspectives.

Suggested Citation

  • Angela Pîslaru & Matei Kubinschi & Florian Neagu, 2023. "Does it pay off to invest in bank staff training? Survey‐based evidence from an emerging market banking sector," Economics of Transition and Institutional Change, John Wiley & Sons, vol. 31(4), pages 1055-1072, October.
    • Handle: RePEc:wly:ectrin:v:31:y:2023:i:4:p:1055-1072
    DOI: 10.1111/ecot.12366
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/ecot.12366
    Download Restriction: no
    File URL: https://libkey.io/10.1111/ecot.12366?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Nasif Ozkan & Sinan Cakan & Murad Kayacan, 2017. "Intellectual capital and financial performance: A study of the Turkish Banking Sector," Borsa Istanbul Review, Research and Business Development Department, Borsa Istanbul, vol. 17(3), pages 190-198, September.
    2. Bertay, Ata Can & Uras, Burak R., 2020. "Leverage, bank employee compensation and institutions," Journal of Banking & Finance, Elsevier, vol. 111(C).
    3. Vicente, Cuñat & Luis, Garicano, 2010. "Did Good Cajas Extend Bad Loans? Governance, Human Capital and Loan Portfolios," MPRA Paper 42434, University Library of Munich, Germany.
    4. Jian Xu & Muhammad Haris & Muhammad Irfan & A. Dionisio, 2022. "The Impact of Intellectual Capital on Bank Profitability during COVID-19: A Comparison with China and Pakistan," Complexity, Hindawi, vol. 2022, pages 1-10, February.
    5. Hausman, Jerry, 2015. "Specification tests in econometrics," Applied Econometrics, Russian Presidential Academy of National Economy and Public Administration (RANEPA), vol. 38(2), pages 112-134.
    6. Francesco Aiello & Graziella Bonanno, 2018. "On The Sources Of Heterogeneity In Banking Efficiency Literature," Journal of Economic Surveys, Wiley Blackwell, vol. 32(1), pages 194-225, February.
    7. Vaclav Hausenblas & Jitka Lesanovska, 2018. "How Do Large Banking Groups Manage the Efficiency of Their Subsidiaries? Evidence from CEE," Working Papers 2018/13, Czech National Bank.
    8. Damis Feruzi Kamna & Shiva Ilkhanizadeh, 2022. "Can high-performance work practices influence employee career competencies? There is a need for better employee outcomes in the banking industry," PLOS ONE, Public Library of Science, vol. 17(3), pages 1-15, March.
    9. Ana Lozano-Vivas & Jesús T. Pastor & Iftekhar Hasan, 2001. "European Bank Performance Beyond Country Borders: What Really Matters?," Review of Finance, European Finance Association, vol. 5(1-2), pages 141-165.
    10. Lina Novickytė & Jolanta Droždz, 2018. "Measuring the Efficiency in the Lithuanian Banking Sector: The DEA Application," IJFS, MDPI, vol. 6(2), pages 1-15, March.
    11. David A Grigorian & Vlad Manole, 2006. "Determinants of Commercial Bank Performance in Transition: An Application of Data Envelopment Analysis," Comparative Economic Studies, Palgrave Macmillan;Association for Comparative Economic Studies, vol. 48(3), pages 497-522, September.
    12. Paolo Coccorese & Antonio Cardone, 2020. "Market structure, efficiency and profitability in the Italian banking sector," Journal of Applied Finance & Banking, SCIENPRESS Ltd, vol. 10(1), pages 1-7.
    13. Andries, Alin Marius & Cocris, Vasile, 2010. "A Comparative Analysis of the Efficiency of Romanian Banks," Journal for Economic Forecasting, Institute for Economic Forecasting, vol. 0(4), pages 54-75, December.
    14. Álvarez, Inmaculada & Barbero, Javier & Zofío, Jose Luis, 2016. "A Data Envelopment Analysis Toolbox for MATLAB," Working Papers in Economic Theory 2016/03, Universidad Autónoma de Madrid (Spain), Department of Economic Analysis (Economic Theory and Economic History).
    15. Vander Vennet, Rudi, 2002. "Cost and Profit Efficiency of Financial Conglomerates and Universal Banks in Europe," Journal of Money, Credit and Banking, Blackwell Publishing, vol. 34(1), pages 254-282, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bos, J.W.B. & Schmiedel, H., 2007. "Is there a single frontier in a single European banking market?," Journal of Banking & Finance, Elsevier, vol. 31(7), pages 2081-2102, July.
    2. Koutsomanoli-Filippaki, Anastasia I. & Mamatzakis, Emmanuel C., 2011. "Efficiency under quantile regression: What is the relationship with risk in the EU banking industry?," Review of Financial Economics, Elsevier, vol. 20(2), pages 84-95, May.
    3. Dániel Holló & Márton Nagy, 2006. "Bank Efficiency in the Enlarged European Union," BIS Papers chapters, in: Bank for International Settlements (ed.), The banking system in emerging economies: how much progress has been made?, volume 28, pages 217-35, Bank for International Settlements.
    4. E. Mamatzakis, 2015. "Risk and efficiency in the Central and Eastern European banking industry under quantile analysis," Quantitative Finance, Taylor & Francis Journals, vol. 15(3), pages 553-567, March.
    5. Jimborean, Ramona & Brack, Estelle, 2010. "The cost-efficiency of French banks," MPRA Paper 23471, University Library of Munich, Germany.
    6. Mamatzakis, E & Koutsomanoli, A, 2009. "Risk in the EU banking industry and efficiency under quantile analysis," MPRA Paper 22492, University Library of Munich, Germany.
    7. Anastasia Koutsomanoli-Filippaki & Dimitris Margaritis & Christos Staikouras, 2012. "Profit efficiency in the European Union banking industry: a directional technology distance function approach," Journal of Productivity Analysis, Springer, vol. 37(3), pages 277-293, June.
    8. Bank for International Settlements, 2006. "The banking system in emerging economies: how much progress has been made?," BIS Papers, Bank for International Settlements, number 28.
    9. Weill, Laurent, 2009. "Convergence in banking efficiency across European countries," Journal of International Financial Markets, Institutions and Money, Elsevier, vol. 19(5), pages 818-833, December.
    10. Laurent Weill, 2004. "Measuring Cost Efficiency in European Banking: A Comparison of Frontier Techniques," Journal of Productivity Analysis, Springer, vol. 21(2), pages 133-152, March.
    11. Nguyen, Thi Lam Anh, 2018. "Diversification and bank efficiency in six ASEAN countries," Global Finance Journal, Elsevier, vol. 37(C), pages 57-78.
    12. Kaliyev Kalizhan Sagatbekovich & Mira Nurmakhanova, 2021. "Bank Regulation in the Economies in Transition," SAGE Open, , vol. 11(4), pages 21582440211, November.
    13. Laurent Weill, 2006. "Cost efficiency of Belgian banks during the 90s," Brussels Economic Review, ULB -- Universite Libre de Bruxelles, vol. 49(1), pages 21-36.
    14. Beccalli, Elena & Anolli, Mario & Borello, Giuliana, 2015. "Are European banks too big? Evidence on economies of scale," Journal of Banking & Finance, Elsevier, vol. 58(C), pages 232-246.
    15. Belousova, Veronika & Karminsky, Alexander & Kozyr, Ilya, 2018. "The macroeconomic and institutional determinants of the profit efficiency frontier for Russian banks," Applied Econometrics, Russian Presidential Academy of National Economy and Public Administration (RANEPA), vol. 49, pages 91-114.
    16. J.W.B. Bos & J.A.J. Draulans & D. van den Kommer & B.A. Verhoef, 2006. "An international scorecard for measuring bank performance: The case of Dutch banks," DNB Occasional Studies 402, Netherlands Central Bank, Research Department.
    17. Iveta Palečková, 2015. "Banking efficiency in the Czech Republic and Slovakia using the DEA Window Analysis," Working Papers 0012, Silesian University, School of Business Administration.
    18. Bos, J.W.B. & Kool, C.J.M., 2006. "Bank efficiency: The role of bank strategy and local market conditions," Journal of Banking & Finance, Elsevier, vol. 30(7), pages 1953-1974, July.
    19. Claeys, Sophie & Vander Vennet, Rudi, 2008. "Determinants of bank interest margins in Central and Eastern Europe: A comparison with the West," Economic Systems, Elsevier, vol. 32(2), pages 197-216, June.
    20. Boubakri, Narjess & Cosset, Jean-Claude & Fischer, Klaus & Guedhami, Omrane, 2005. "Privatization and bank performance in developing countries," Journal of Banking & Finance, Elsevier, vol. 29(8-9), pages 2015-2041, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:ectrin:v:31:y:2023:i:4:p:1055-1072. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: https://doi.org/10.1111/(ISSN)2577-6983 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.