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Consumption-related emotions over time: Fit between prediction and experience

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  • Maria Pollai
  • Erik Hoelzl
  • Flavia Possas
Abstract
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Suggested Citation

  • Maria Pollai & Erik Hoelzl & Flavia Possas, 2010. "Consumption-related emotions over time: Fit between prediction and experience," Marketing Letters, Springer, vol. 21(4), pages 397-411, December.
    • Handle: RePEc:kap:mktlet:v:21:y:2010:i:4:p:397-411
    DOI: 10.1007/s11002-009-9090-5
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    References listed on IDEAS

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    1. Derbaix, Christian & Pham, Michel T., 1991. "Affective reactions to consumption situations: A pilot investigation," Journal of Economic Psychology, Elsevier, vol. 12(2), pages 325-355, June.
    2. Shiv, Baba & Huber, Joel, 2000. "The Impact of Anticipating Satisfaction on Consumer Choice," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 27(2), pages 202-216, September.
    3. Read, Daniel & van Leeuwen, Barbara, 1998. "Predicting Hunger: The Effects of Appetite and Delay on Choice, , , ," Organizational Behavior and Human Decision Processes, Elsevier, vol. 76(2), pages 189-205, November.
    4. Gilbert, Daniel T. & Gill, Michael J. & Wilson, Timothy D., 2002. "The Future Is Now: Temporal Correction in Affective Forecasting," Organizational Behavior and Human Decision Processes, Elsevier, vol. 88(1), pages 430-444, May.
    5. Vanessa M. Patrick & Deborah J. MacInnis & C. Whan Park, 2007. "Not as Happy as I Thought I'd Be? Affective Misforecasting and Product Evaluations," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 33(4), pages 479-489, December.
    6. Jing Wang & Nathan Novemsky & Ravi Dhar, 2009. "Anticipating Adaptation to Products," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 36(2), pages 149-159.
    7. Zwick, Rami & Pieters, Rik & Baumgartner, Hans, 1995. "On the Practical Significance of Hindsight Bias: The Case of the Expectancy-Disconfirmation Model of Consumer Satisfaction," Organizational Behavior and Human Decision Processes, Elsevier, vol. 64(1), pages 103-117, October.
    8. Loewenstein, George & Adler, Daniel, 1995. "A Bias in the Prediction of Tastes," Economic Journal, Royal Economic Society, vol. 105(431), pages 929-937, July.
    9. Rebecca Ratner & Dilip Soman & Gal Zauberman & Dan Ariely & Ziv Carmon & Punam Keller & B. Kim & Fern Lin & Selin Malkoc & Deborah Small & Klaus Wertenbroch, 2008. "How behavioral decision research can enhance consumer welfare: From freedom of choice to paternalistic intervention," Marketing Letters, Springer, vol. 19(3), pages 383-397, December.
    10. Holbrook, Morris B & Hirschman, Elizabeth C, 1982. "The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 9(2), pages 132-140, September.
    11. Mano, Haim & Oliver, Richard L, 1993. "Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 20(3), pages 451-466, December.
    12. Richins, Marsha L, 1997. "Measuring Emotions in the Consumption Experience," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 24(2), pages 127-146, September.
    13. Havlena, William J & Holbrook, Morris B, 1986. "The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behavior," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 13(3), pages 394-404, December.
    14. Christensen-Szalanski, Jay J. J. & Willham, Cynthia Fobian, 1991. "The hindsight bias: A meta-analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 48(1), pages 147-168, February.
    15. Simonson, Itamar, 1992. "The Influence of Anticipating Regret and Responsibility on Purchase Decisions," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 19(1), pages 105-118, June.
    16. Westbrook, Robert A & Oliver, Richard L, 1991. "The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 18(1), pages 84-91, June.
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    Cited by:

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    2. Yu Zhang & Bingjia Shao, 2019. "The Effectiveness of Customer Participation and Affective Misforecasting in Online Post-Recovery Satisfaction," Sustainability, MDPI, vol. 11(24), pages 1-22, December.
    3. Thaís L. D. Souza & Marislei Nishijima & Ana C. P. Fava, 2019. "Do consumer and expert reviews affect the length of time a film is kept on screens in the USA?," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 43(1), pages 145-171, March.
    4. Ashwani Monga & Haipeng (Allan) Chen & Michael Tsiros & Mona Srivastava, 2012. "How buyers forecast: Buyer–seller relationship as a boundary condition of the impact bias," Marketing Letters, Springer, vol. 23(1), pages 31-45, March.
    5. Comerford, David A., 2011. "Attenuating focalism in affective forecasts of the commuting experience: Implications for economic decisions and policy making," Journal of Economic Psychology, Elsevier, vol. 32(5), pages 691-699.
    6. Erik Maier & Robert Wilken & Helmut Schneider & Gülpınar Kelemci Schneider, 2012. "In the mood to buy? Understanding the interplay of mood regulation and congruence in an international context," Marketing Letters, Springer, vol. 23(4), pages 1005-1018, December.
    7. Julien Geissmar & Thomas Niemand & Sascha Kraus, 2023. "Surprisingly unsustainable: How and when hindsight biases shape consumer evaluations of unsustainable and sustainable products," Business Strategy and the Environment, Wiley Blackwell, vol. 32(8), pages 5969-5991, December.

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