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Organizational culture and leadership style: The missing combination for selecting the right leader for effective crisis management

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  • Bowers, Melissa R.
  • Hall, J. Reggie
  • Srinivasan, Mandyam M.
Abstract
Most organizations faced with a crisis will rely on the leader in place at that time to lead them out of the crisis, often with disastrous results. When the crisis gets out of hand, these organizations realize belatedly that the current leader does not necessarily possess the leadership style required to manage the crisis effectively. We present three crisis response leadership principles (CRLP) to help organizations successfully prepare for and manage a crisis. To accompany the CRLP, we provide the crisis response leadership matrix (CRLM), a prescriptive guide to help an organization improve its initial response and enhance the effectiveness of its crisis management efforts. Combining the element of organizational culture with individual leadership styles, the CRLM offers a standard methodology that allows organizations to match a given crisis with the best possible crisis response leader. We present a real-world case study that describes a successful implementation of the approach: the U.S. Air Force Taiwan-4 crisis. Organizations adopting this methodology can confidently choose the right person to lead a swift, effective response to a crisis.

Suggested Citation

  • Bowers, Melissa R. & Hall, J. Reggie & Srinivasan, Mandyam M., 2017. "Organizational culture and leadership style: The missing combination for selecting the right leader for effective crisis management," Business Horizons, Elsevier, vol. 60(4), pages 551-563.
    • Handle: RePEc:eee:bushor:v:60:y:2017:i:4:p:551-563
    DOI: 10.1016/j.bushor.2017.04.001
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    References listed on IDEAS

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    1. Le, Trinh, 2007. "Does New Zealand have a household saving crisis?," NZIER Working Paper 2007/1, New Zealand Institute of Economic Research.
    2. Hickman, Jennifer R. & Crandall, William rRick, 1997. "Before disaster hits: A multifaceted approach to crisis management," Business Horizons, Elsevier, vol. 40(2), pages 75-79.
    3. Lindy Ryan, 2013. "Leading change through creative destruction: how Netflix's self-destruction strategy created its own market," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 7(4), pages 429-445.
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    Cited by:

    1. Charlotte Förster & Caroline Paparella & Stephanie Duchek & Wolfgang H. Güttel, 2022. "Leading in the Paradoxical World of Crises: How Leaders Navigate Through Crises," Schmalenbach Journal of Business Research, Springer, vol. 74(4), pages 631-657, December.
    2. Ali Shakir Zaidan & Khai Wah Khaw & Chew XinYing & Alhamzah Alnoor & Yuvaraj Ganesan & Abdullah Mohammed Sadaa, 2023. "Influence of Organizational Contingencies on Financial Performance: Mediating Role of Crisis Management," Central European Business Review, Prague University of Economics and Business, vol. 2023(2), pages 37-59.
    3. Srinivasan, Mahesh & Hamdani, Maria & Ma, Siqi, 2021. "Four supply chain management systems: From supply chain strategies to human resource management," Business Horizons, Elsevier, vol. 64(2), pages 249-260.
    4. Pham Quang Huy & Vu Kien Phuc, 2022. "Insight into the Critical Success Factors of Performance-Based Budgeting Implementation in the Public Sector for Sustainable Development in the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(20), pages 1-37, October.
    5. Hassan Danaeefard & Ali Farazmand & Akram Dastyari, 2023. "The Iranian Coronavirus Pandemic (COVID-9) Crisismanship: Understanding the Contributions of National Culture, Media, Technology and Economic System," Public Organization Review, Springer, vol. 23(4), pages 1661-1682, December.
    6. Nadežda Jankelová & Juraj Mišún, 2021. "Key Competencies of Agricultural Managers in the Acute Stage of the COVID-19 Crisis," Agriculture, MDPI, vol. 11(1), pages 1-17, January.
    7. Mohammad Hamsal & Diena Dwidienawati & Mohammad Ichsan & Ahmad Syamil & Bambang Trigunarsyah, 2022. "Multi-Perspective Approach to Building Team Resilience in Project Management—A Case Study in Indonesia," Sustainability, MDPI, vol. 14(20), pages 1-22, October.
    8. Mojtaba Salem & Niels Van Quaquebeke & Maria Besiou, 2022. "Aid worker adaptability in humanitarian operations: Interplay of prosocial motivation and authoritarian leadership," Production and Operations Management, Production and Operations Management Society, vol. 31(11), pages 3982-4001, November.
    9. Maldonado, Tiffany & Vera, Dusya & Ramos, Nichelle, 2018. "How humble is your company culture? And, why does it matter?," Business Horizons, Elsevier, vol. 61(5), pages 745-753.
    10. Lositska, Tetyana & Bieliaieva, Nataliia, 2020. "Hr Crisis Management At Trade Enterprises," EUREKA: Social and Humanities, Scientific Route OÜ, issue 1, pages 10-15.
    11. Juliza Adira Mohd@Ariffin & Ahmad Aizuddin Md Rami & Nor Wahiza Abd Wahat & Nurfazreen Aina Muhamad Nasharudin, 2022. "The Effect of Transformational Leadership Style in Crisis Management: Does Gender Matter?," International Journal of Human Resource Studies, Macrothink Institute, vol. 12(2), pages 156171-1561, December.
    12. Mihaela Simionescu & Cristinel Vasiliu & Corina-Georgiana Serban (Patrintas) & Andreea-Nicoleta Bichel & Oana Simona Hudea, 2023. "Towards a Modern Leadership: Sustainable Development-Oriented Management," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 25(S17), pages 1024-1024, November.
    13. Simona Margheritti & Andrea Gragnano & Raffaella Villa & Michele Invernizzi & Marco Ghetti & Massimo Miglioretti, 2023. "Being an Emotional Business Leader in the Time of the COVID-19 Pandemic: The Importance of Emotions during a Crisis," Sustainability, MDPI, vol. 15(4), pages 1-18, February.
    14. Ali, Imran & Gligor, David & Balta, Maria & Bozkurt, Siddik & Papadopoulos, Thanos, 2024. "From disruption to innovation: The importance of the supply chain leadership style for driving logistics innovation in the face of geopolitical disruptions," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 187(C).
    15. Lacerda, Teresa C., 2019. "Crisis leadership in economic recession: A three-barrier approach to offset external constraints," Business Horizons, Elsevier, vol. 62(2), pages 185-197.
    16. Eltigani Mohamed Ahmed, 2022. "Leadership strategy and organisational resilience among Kenyan listed banks," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 4(4), pages 50-68, October.
    17. Parnell, John A., 2021. "An Ounce of Prevention: What Promotes Crisis Readiness and How Does It Drive Firm Performance?," American Business Review, Pompea College of Business, University of New Haven, vol. 24(1), pages 90-113, May.
    18. Fahid Ben Hamed Al Thani & Abdallah Mishael Obeidat, 2020. "The Impact of Strategic Leadership on Crisis Management," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 10(6), pages 307-326, June.
    19. Maximilian Röglinger & Ralf Plattfaut & Vincent Borghoff & Georgi Kerpedzhiev & Jörg Becker & Daniel Beverungen & Jan Brocke & Amy Looy & Adela del-Río-Ortega & Stefanie Rinderle-Ma & Michael Rosemann, 2022. "Exogenous Shocks and Business Process Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(5), pages 669-687, October.

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