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So fast so good: An analysis of answer quality and answer speed in community Question‐answering sites

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  • Alton Y. K. Chua
  • Snehasish Banerjee
Abstract
The authors investigate the interplay between answer quality and answer speed across question types in community question‐answering sites (CQAs). The research questions addressed are the following: (a) How do answer quality and answer speed vary across question types? (b) How do the relationships between answer quality and answer speed vary across question types? (c) How do the best quality answers and the fastest answers differ in terms of answer quality and answer speed across question types? (d) How do trends in answer quality vary over time across question types? From the posting of 3,000 questions in six CQAs, 5,356 answers were harvested and analyzed. There was a significant difference in answer quality and answer speed across question types, and there were generally no significant relationships between answer quality and answer speed. The best quality answers had better overall answer quality than the fastest answers but generally took longer to arrive. In addition, although the trend in answer quality had been mostly random across all question types, the quality of answers appeared to improve gradually when given time. By highlighting the subtle nuances in answer quality and answer speed across question types, this study is an attempt to explore a territory of CQA research that has hitherto been relatively uncharted.

Suggested Citation

  • Alton Y. K. Chua & Snehasish Banerjee, 2013. "So fast so good: An analysis of answer quality and answer speed in community Question‐answering sites," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 64(10), pages 2058-2068, October.
    • Handle: RePEc:bla:jamist:v:64:y:2013:i:10:p:2058-2068
    DOI: 10.1002/asi.22902
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    Cited by:

    1. Yue Jin & Yong Tan & Jinghua Huang, 2022. "Managing contributor performance in knowledge‐sharing communities: A dynamic perspective," Production and Operations Management, Production and Operations Management Society, vol. 31(11), pages 3945-3962, November.

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