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Transforming consumer information

Author

Listed:
  • Ritchie, A.
  • Corrigan, J.
  • Graham, S.
  • Hague, A.
  • Higham, A.
  • Holt, J.
  • Mowbray, P.
  • Robinson, H.
Abstract
The Consumer Information Working Party has published this paper which explores how we can better engage consumers with long-term savings and investments. The working party considered the current state of consumer information, which is a long way from ideal, including: consumer insights and touch points, the current consumer information model, relevant considerations from behavioural economics, examples of information failures and some successes from other fields. They then propose a way to deliver more effective information, including a possible framework and some ideas for its application. They finish with proposals for immediate next steps and urge the Actuarial Profession to take a lead in this area.

Suggested Citation

  • Ritchie, A. & Corrigan, J. & Graham, S. & Hague, A. & Higham, A. & Holt, J. & Mowbray, P. & Robinson, H., 2013. "Transforming consumer information," British Actuarial Journal, Cambridge University Press, vol. 18(3), pages 546-603, September.
    • Handle: RePEc:cup:bracjl:v:18:y:2013:i:03:p:546-603_00
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