• Introduction
• Installation
• Configuration
• Preparing your model
• Usage
  • Ticket Table Structure
  • Message Table Structure
  • Label Table Structure
  • Category Table Structure
• API Methods
  • Ticket API Methods
  • Ticket Relationship API Methods
  • Ticket Scopes
  • Category & Label Scopes
• Handling File Upload
• Testing
• Changelog
• Contributing
• Security Vulnerabilities
• Credits
• License

Introduction

Laravel Ticket package, is a Backend API to handle your ticket system, with an easy way.

Installation

You can install the package via composer:

composer require coderflex/laravel-ticket

Configuration

You can publish the config file with:

php artisan vendor:publish --tag="ticket-config"

You can publish and run the migrations with:

php artisan vendor:publish --tag="ticket-migrations"

Before Running the migration, you may publish the config file, and make sure the current tables does not make a conflict with your existing application, and once you are happy with the migration table, you can run

php artisan migrate

Preparing your model

Add HasTickets trait into your User model, along with CanUseTickets interface

...
use Coderflex\LaravelTicket\Concerns\HasTickets;
use Coderflex\LaravelTicket\Contracts\CanUseTickets;
...
class User extends Model implements CanUseTickets
{
    ...
    use HasTickets;
    ...
}

Usage

The Basic Usage of this package, is to create a ticket, then associate the labels and the categories to it.

You can associate as many as categories/labels into a single ticket.

Here is an example

use Coderflex\LaravelTicket\Models\Ticket;
use Coderflex\LaravelTicket\Models\Category;
use Coderflex\LaravelTicket\Models\Label;

...
public function store(Request $request)
{
    /** @var User */
    $user = Auth::user();

    $ticket = $user->tickets()
                    ->create($request->validated());

    $category = Category::first();
    $label = Label::first();

    $ticket->attachCategories($category);
    $ticket->attachLabels($label);
    
    // or you can create the categories & the tickets directly by:
    // $ticket->categories()->create(...);
    // $ticket->labels()->create(...);

    return redirect(route('tickets.show', $ticket->uuid))
            ->with('success', __('Your Ticket Was created successfully.'));
}

public function createLabel()
{
    // If you create a label seperated from the ticket and wants to
    // associate it to a ticket, you may do the following.
    $label = Label::create(...);

    $label->tickets()->attach($ticket);

    // or maybe 
    $label->tickets()->detach($ticket);
}

public function createCategory()
{
    // If you create a category/categories seperated from the ticket and wants to
    // associate it to a ticket, you may do the following.
    $category = Category::create(...);

    $category->tickets()->attach($ticket);

    // or maybe 
    $category->tickets()->detach($ticket);
}
...

Ticket Table Structure

Column Name	Type	Default
ID	integer	NOT NULL
UUID	string	NULL
user_id	integer	NOT NULL
title	string	NOT NULL
message	string	NULL
priority	string	low
status	string	open
is_resolved	boolean	false
is_locked	boolean	false
assigned_to	integer	NULL
created_at	timestamp	NULL
updated_at	timestamp	NULL

Message Table Structure

Column Name	Type	Default
ID	integer	NOT NULL
user_id	integer	NOT NULL
ticket_id	integer	NOT NULL
message	string	NULL
created_at	timestamp	NULL
updated_at	timestamp	NULL

Label Table Structure

Column Name	Type	Default
ID	integer	NOT NULL
name	string	NULL
slug	string	NULL
is_visible	boolean	false
created_at	timestamp	NULL
updated_at	timestamp	NULL

Category Table Structure

Column Name	Type	Default
ID	integer	NOT NULL
name	string	NULL
slug	string	NULL
is_visible	boolean	false
created_at	timestamp	NULL
updated_at	timestamp	NULL

API Methods

Ticket API Methods

The ticket model came with handy methods to use, to make your building process easy and fast, and here is the list of the available API:

Method	Arguments	Description	Example	Chainable
archive	void	archive the ticket	$ticket->archive()	✓
close	void	close the ticket	$ticket->close()	✓
reopen	void	reopen a closed ticket	$ticket->reopen()	✓
markAsResolved	void	mark the ticket as resolved	$ticket->markAsResolved()	✓
markAsLocked	void	mark the ticket as locked	$ticket->markAsLocked()	✓
markAsUnlocked	void	mark the ticket as unlocked	$ticket->markAsUnlocked()	✓
markAsArchived	void	mark the ticket as archived	$ticket->markAsArchived()	✓
closeAsResolved	void	close the ticket and marked it as resolved	$ticket->closeAsResolved()	✓
closeAsUnresolved	void	close the ticket and marked it as unresolved	$ticket->closeAsUnresolved()	✓
reopenAsUnresolved	void	reopen the ticket and marked it as unresolved	$ticket->reopenAsUnresolved()	✓
isArchived	void	check if the ticket archived	$ticket->isArchived()	✗
isOpen	void	check if the ticket open	$ticket->isOpen()	✗
isClosed	void	check if the ticket closed	$ticket->isClosed()	✗
isResolved	void	check if the ticket has a resolved status	$ticket->isResolved()	✗
isUnresolved	void	check if the ticket has an unresolved status	$ticket->isUnresolved()	✗
isLocked	void	check if the ticket is locked	$ticket->isLocked()	✗
isUnlocked	void	check if the ticket is unlocked	$ticket->isUnlocked()	✗
assignTo	void	assign ticket to a user	$ticket->assignTo($user) or $ticket->assignTo(2)	✓
makePriorityAsLow	void	make ticket priority as low	$ticket->makePriorityAsLow()	✓
makePriorityAsNormal	void	make ticket priority as normal	$ticket->makePriorityAsNormal()	✓
makePriorityAsHigh	void	make ticket priority as high	$ticket->makePriorityAsHigh()	✓

The Chainable column, is showing the state for the method, that if it can be chained or not, something like

    $ticket->archive()
            ->close()
            ->markAsResolved();

Ticket Relationship API Methods

The ticket model has also a list of methods for interacting with another related models

Method	Arguments	Description	Example
attachLabels	mixed ID, array attributes, bool touch	associate labels into an existing ticket	$ticket->attachLabels([1,2,3,4])
syncLabels	Model/array IDs, bool detouching	associate labels into an existing ticket	$ticket->syncLabels([1,2,3,4])
attachCategories	mixed ID, array attributes, bool touch	associate categories into an existing ticket	$ticket->attachCategories([1,2,3,4])
syncCategories	Model/array IDs, bool detouching	associate categories into an existing ticket	$ticket->syncCategories([1,2,3,4])
message	string message	add new message on an existing ticket	$ticket->message('A message in a ticket')
messageAsUser	Model/null user, string message	add new message on an existing ticket as a different user	$ticket->messageAsUser($user, 'A message in a ticket')

The attachCategories and syncCategories methods, is an alternative for attach and sync laravel methods, and if you want to learn more, please take a look at this link

The commentAsUser accepts a user as a first argument, if it's null, the authenticated user will be user as default.

Ticket Scopes

The ticket model has also a list of scopes to begin filter with.

Method	Arguments	Description	Example
closed	void	get the closed tickets	Ticket::closed()->get()
opened	void	get the opened tickets	Ticket::opened()->get()
archived	void	get the archived tickets	Ticket::archived()->get()
unArchived	void	get the unArchived tickets	Ticket::unArchived()->get()
resolved	void	get the resolved tickets	Ticket::resolved()->get()
locked	void	get the locked tickets	Ticket::locked()->get()
unlocked	void	get the unlocked tickets	Ticket::unlocked()->get()
withLowPriority	void	get the low priority tickets	Ticket::withLowPriority()->get()
withNormalPriority	void	get the normal priority tickets	Ticket::withNormalPriority()->get()
withHighPriority	void	get the high priority tickets	Ticket::withHighPriority()->get()
withPriority	string $priority	get the withPriority tickets	Ticket::withPriority('critical')->get()

Category & Label Scopes

Method	Arguments	Description	Example
visible	void	get the visible model records	Label::visible()->get()
hidden	void	get the hidden model records	Category::visible()->get()

Handling File Upload

This package doesn't come with file upload feature (yet) Instead you can use laravel-medialibrary by Spatie, to handle file functionality.

The steps are pretty straight forward, all what you need to do is the following.

Extends the Ticket model, by creating a new model file in your application by

php artisan make:model Ticket

Then extend the base Ticket Model, then use InteractWithMedia trait by spatie package, and the interface HasMedia:

namespace App\Models\Ticket;
use Spatie\MediaLibrary\HasMedia;
use Spatie\MediaLibrary\InteractsWithMedia;

class Ticket extends \Coderflex\LaravelTicket\Models\Ticket implements HasMedia
{
    use InteractsWithMedia;
}

The rest of the implementation, head to the docs of spatie package to know more.

Testing

composer test

Changelog

Please see CHANGELOG for more information on what has changed recently.

Contributing

Please see CONTRIBUTING for details.

Security Vulnerabilities

Please review our security policy on how to report security vulnerabilities.

Credits

• ousid
• All Contributors

License

The MIT License (MIT). Please see License File for more information.