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"An investigation into the effects of Text-To-Speech voice and 3D avatars ..."
Lingyun Qiu, Izak Benbasat (2005)
- Lingyun Qiu, Izak Benbasat:
An investigation into the effects of Text-To-Speech voice and 3D avatars on the perception of presence and flow of live help in electronic commerce. ACM Trans. Comput. Hum. Interact. 12(4): 329-355 (2005)
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