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"Call centers with a postponed callback offer."

Benjamin Legros et al. (2017)

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DOI: 10.1007/S00291-017-0487-X

access: closed

type: Journal Article

metadata version: 2020-03-06

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  dblp key:
  - journals/ors/LegrosDMJ17
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  - https://dblp.org/rec/journals/ors/LegrosDMJ17
Benjamin Legros, Sihan Ding, Rob van der Mei, Oualid Jouini:
Call centers with a postponed callback offer. OR Spectr. 39(4): 1097-1125 (2017)

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