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"Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination ..."

Kichan Nam et al. (2020)

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DOI: 10.1007/S10796-018-9849-4

access: closed

type: Journal Article

metadata version: 2024-01-21

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  dblp key:
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  - https://dblp.org/rec/journals/isf/NamBAG20
Kichan Nam, Jeff Baker, Norita B. Ahmad, Jahyun Goo:
Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM). Inf. Syst. Frontiers 22(1): 113-130 (2020)

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