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"Unterstützung von Interaktionsarbeit im Call-Center. Neue Fragen ..."

Susanne Maaß, Florian Theißing, Margita Zallmann (2002)

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DOI: 10.1524/ICOM.2002.1.3.004

access: closed

type: Journal Article

metadata version: 2017-05-28

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  - https://dblp.org/rec/journals/icom/MaassTZ02
Susanne Maaß, Florian Theißing, Margita Zallmann:
Unterstützung von Interaktionsarbeit im Call-Center. Neue Fragen für die arbeitsorientierte Softwareentwicklung (Software Support for Interaction Work in Call Centers. New Questions for Work Oriented Software Development). i-com 1(3): 4-11 (2002)

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