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"Computereinsatz und Arbeitsgestaltung in Call-Centern."
Susanne Maaß, Margita Zallmann, Florian Theißing (2001)
- Susanne Maaß, Margita Zallmann, Florian Theißing:
Computereinsatz und Arbeitsgestaltung in Call-Centern. MuC 2001: 59-69
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