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"Restoring Justice: The Moderating Role of AI Agent in Consumers' Reactions ..."
Yue Cheng, Lingyun Qiu, Chee-Wee Tan (2022)
- Yue Cheng, Lingyun Qiu, Chee-Wee Tan:
Restoring Justice: The Moderating Role of AI Agent in Consumers' Reactions to Service Recovery. ICIS 2022
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